Support Board
Date/Time: Fri, 29 Nov 2024 04:42:51 +0000
re: seemingly random orders and point discrepancy
View Count: 495
| [2023-02-27 20:28:23] |
| User956134 - Posts: 3 |
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Hi there, I have a Trade Evaluation account that I'm trading on and I've noticed orders being filled without me initiating them. I also had a profitable 2.50 point trade that I took profits using the Flattent button and it ended up showing as a loss on my DPL. Two trades that resulted in a loss for no apparent reason. Please advise. Best regards, DM |
| [2023-02-27 23:50:43] |
| John - SC Support - Posts: 36350 |
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Is the issue you are having only with the Trade Evaluation account, or is this also a live trading issue? Also, what Trade Evaluation are you using - is this our Trading Evaluator? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-28 08:28:49] |
| Sierra_Chart Engineering - Posts: 17218 |
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Regarding the Daily Profit/Loss, refer to: Help With Daily Profit/Loss Value Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-01 16:31:51] |
| User956134 - Posts: 3 |
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I have two accounts (Trader Evaluation with a prop firm - Apteros) and I have a personal account. I opened the personal account a few days ago and started trading. Since I've been switching in between servers I've been having the issue. Currently, I have open positions in my evaluation account and when I switched to personal and back to the eval account, my position dissapeared in the trade window, but still show in my Trade Account/Monitor tab. I can't flatten or get out of the positions. |
| [2023-03-01 16:36:00] |
| User956134 - Posts: 3 |
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Issue is with the Trader evaluation account. I don't even know how to get out of the trades at this point.
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| [2023-03-01 23:13:03] |
| John - SC Support - Posts: 36350 |
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You will only see the orders on the charts for the active account. Therefore, when you switch back and forth, you will not be able to see the orders from the account that you are not connected to at that time. This is not a problem - unless it becomes one - which it has. Therefore, the solution is to use 2 separate installations of Sierra Chart - one for each trading account. There are no additional fees or costs to doing this, as long as you install the second Sierra Chart on the same computer. Refer to the following for the instructions: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart As to the issue with your Apex account, the first thing is to call Apex and check the status of your orders. If you still have open orders then you will need to close them through them (although chances are that you are not allowed to hold orders overnight, so you probably are closed out already). Then when you have your Sierra Chart installation setup for your Apex account, make sure that Sierra Chart is matching your position at that time (which should be flat - no positions). If something is open in Sierra Chart and it is not the case in the market, then that means that you are missing the order fill to close things out. In this case, refer to the following: Trade Activity Log: Manually Inserting Missing Order Fills Also refer to the information given above for the Daily P/L in order to give you instructions for how to establish a daily zero value. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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