Support Board
Date/Time: Fri, 29 Nov 2024 05:36:58 +0000
Error with Rtrader + Sierra
View Count: 388
| [2023-02-27 16:44:48] |
| Benco74100 - Posts: 8 |
|
Hello, I have a problem with sierra. everything works the synchronization with Rithmic and everything works. Except that I can't place any trade it disconnects me and reconnects me by deleting my order... can you help me ? thank you I put you the logs in attachment |
 Capture d’écran 2023-02-27 174143.png / V - Attached On 2023-02-27 16:43:47 UTC - Size: 99.23 KB - 66 views |
| [2023-02-27 18:55:22] |
| John - SC Support - Posts: 36350 |
|
We would need to see your Message Log. Follow these instructions to get us the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-27 19:20:40] |
| Benco74100 - Posts: 8 |
|
Software version: 2480 64-bit | 2023-02-27 19:18:15.557 Primary Thread ID: 22248 | 2023-02-27 19:18:15.557 Usage end date: 2023-03-30 | 2023-02-27 19:18:15.557 Enabled for: Advanced Features 2. | 2023-02-27 19:18:15.557 Enabled for: Sierra Chart Historical Data Service. | 2023-02-27 19:18:15.557 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-27 19:18:15.557 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-27 19:18:15.557 Enabled for exchange2: CME | 2023-02-27 19:18:15.557 Enabled for exchange2: EUREX EOBI | 2023-02-27 19:18:15.557 Enabled for exchange2: fairx_exchange.data | 2023-02-27 19:18:15.557 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-27 19:18:15.557 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-02-27 19:18:15.557 Custom symbol settings values: enabled | 2023-02-27 19:18:15.557 Chart Update Interval: 500 | 2023-02-27 19:18:15.557 Intraday Data Storage Time Unit: 1 | 2023-02-27 19:18:15.557 Time Zone: +00:00:00 (UTC+00) | 2023-02-27 19:18:15.557 2023-02-27 19:18:15 Local computer time in UTC | 2023-02-27 19:18:15.557 2023-02-27 19:18:15 Local computer time in SC Time Zone | 2023-02-27 19:18:15.557 2023-02-27 19:14:11 Server time in UTC | 2023-02-27 19:18:15.557 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-27 19:18:15.557 Program path: C:\SierraChart\ | 2023-02-27 19:18:15.557 Data Files path: C:\SierraChart\Data\ | 2023-02-27 19:18:15.557 OS Version Number: 10.0 | 2023-02-27 19:18:15.558 Locale Setting: C | 2023-02-27 19:18:15.558 DLLs: UserContributedStudies_64.dll | 2023-02-27 19:18:15.559 Allowed protected custom studies: | 2023-02-27 19:18:15.559 Crash reporter started: true | 2023-02-27 19:18:15.559 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Aggregated | 2023-02-27 19:18:23.450 Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 | 2023-02-27 19:18:23.463 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-02-27 19:18:23.481 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-02-27 19:18:23.481 DTC Client socket (1) | Connecting to IP: 34.249.49.87. | 2023-02-27 19:18:23.481 Rithmic Direct - DTC | Network connection to server complete. | 2023-02-27 19:18:23.524 Rithmic Direct - DTC | Starting socket receive thread. | 2023-02-27 19:18:23.524 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-02-27 19:18:23.524 Rithmic Direct - DTC | Sending logon request message. | 2023-02-27 19:18:23.524 Rithmic Direct - DTC | Received logon response. | 2023-02-27 19:18:23.758 Rithmic Direct - DTC | Server Name: . | 2023-02-27 19:18:23.758 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-02-27 19:18:23.758 Rithmic Direct - DTC | Successfully connected. | 2023-02-27 19:18:23.758 Rithmic Direct - DTC | Trading is supported. | 2023-02-27 19:18:23.758 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-02-27 19:18:23.758 Rithmic Direct - DTC | OCO Orders supported. | 2023-02-27 19:18:23.758 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-02-27 19:18:23.758 Rithmic Direct - DTC | Connected to server complete. | 2023-02-27 19:18:23.758 Triggering next historical data download in queue. | 2023-02-27 19:18:23.760 Triggering next historical data download in queue. | 2023-02-27 19:18:23.760 Triggering next historical data download in queue. | 2023-02-27 19:18:23.760 Triggering next historical data download in queue. | 2023-02-27 19:18:23.760 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-02-27 19:18:23.760 No download requests in the queue to start downloads for. | 2023-02-27 19:18:23.761 No download requests in the queue to start downloads for. | 2023-02-27 19:18:23.761 No download requests in the queue to start downloads for. | 2023-02-27 19:18:23.761 No download requests in the queue to start downloads for. | 2023-02-27 19:18:23.761 Mapping FGBL0323.EUREX to FGBL202303_FUT_EUREX. Service code: eurex | 2023-02-27 19:18:24.115 Using symbol data fast lookup vector | 2023-02-27 19:18:24.115 Denali Data Feed | Starting real-time market data updates for: FGBL0323.EUREX (FGBL202303_FUT_EUREX). ID: 1 Service code: eurex | 2023-02-27 19:18:24.115 Denali Data Feed | Connecting to the server ds24.sierracharts.com. Port 443 | 2023-02-27 19:18:24.115 Denali Data Feed | Requesting security definition data for: FGBL0323.EUREX (FGBL202303_FUT_EUREX). ID: 1 | 2023-02-27 19:18:24.115 Added historical Intraday data request for FGBL0323.EUREX to the queue. | 2023-02-27 19:18:24.115 Intraday data recording state for symbol FGBL0323.EUREX is set to download 'Pending'. | 2023-02-27 19:18:24.115 Triggering next historical data download in queue. | 2023-02-27 19:18:24.115 DTC Client socket (3) | Creating socket. | 2023-02-27 19:18:24.117 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-02-27 19:18:24.117 DTC Client socket (3) | Connecting to IP: 154.14.194.212. | 2023-02-27 19:18:24.117 Delaying start of download for FGBL0323.EUREX. | 2023-02-27 19:18:24.139 Denali Data Feed | Network connection to server complete. | 2023-02-27 19:18:24.158 Denali Data Feed | Starting socket receive thread. | 2023-02-27 19:18:24.158 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-27 19:18:24.158 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-02-27 19:18:24.205 Denali Data Feed | Sending logon request message. | 2023-02-27 19:18:24.205 Denali Data Feed | Received logon response. | 2023-02-27 19:18:24.609 Denali Data Feed | Server Name: SC Realtime Server. | 2023-02-27 19:18:24.609 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-02-27 19:18:24.609 Denali Data Feed | Successfully connected. | 2023-02-27 19:18:24.609 Denali Data Feed | Trading is not supported. | 2023-02-27 19:18:24.609 Denali Data Feed | Restarting real-time data updates for symbol: FGBL0323.EUREX -> FGBL202303_FUT_EUREX | 2023-02-27 19:18:24.609 Denali Data Feed | Received security definition for symbol FGBL0323.EUREX | 2023-02-27 19:18:24.737 Requesting market depth updates for: FGBL0323.EUREX if supported. | 2023-02-27 19:18:28.749 Denali Data Feed | Clearing market depth for FGBL0323.EUREX | 2023-02-27 19:18:28.867 HD Request # 8 | Downloading Intraday chart data for FGBL0323.EUREX to the file FGBL0323.EUREX.scid. Service: eurex | 2023-02-27 19:18:29.820 HD Request # 8 | Download start date-time: 2023-02-27 19:17:44.000000. File last date-time: 2023-02-27 19:17:44.442000 | 2023-02-27 19:18:29.831 HD Request # 8 | Using server: ds14.sierracharts.com port 10150 | 2023-02-27 19:18:29.831 Socket (4) | Creating socket. | 2023-02-27 19:18:29.831 Socket (4) | New receive buffer size: 5242880 | 2023-02-27 19:18:29.831 Socket (4) | Connecting to IP: 176.9.9.252. | 2023-02-27 19:18:29.831 HD Request # 8 | Setting DTC encoding to Binary VLS | 2023-02-27 19:18:29.895 HD Request # 8 | Sending historical data logon request message. | 2023-02-27 19:18:29.895 HD Request # 8 | Requesting Intraday data. Start date-time: 2023-02-27 19:17:44. Record interval: 1. Symbol: FGBL202303_FUT_EUREX | 2023-02-27 19:18:30.048 HD Request # 8 | Decompressing data. | 2023-02-27 19:18:30.074 HD Request # 8 | Receiving Intraday data for FGBL0323.EUREX starting at 2023-02-27 19:17:44.442000 | 2023-02-27 19:18:30.075 Socket (4) | CloseSocket call. | 2023-02-27 19:18:30.075 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-02-27 19:18:30.075 Historical data download thread signaled to stop. | 2023-02-27 19:18:30.075 HD Request # 8 | Timestamp of first Intraday data file record written: 2023-02-27 19:17:44.442000. | 2023-02-27 19:18:30.076 HD Request # 8 | Received 1 Intraday data record from 2023-02-27 19:17:44.442000 to 2023-02-27 19:17:44.442000 (0.0 seconds) and wrote 1 record for FGBL0323.EUREX | 2023-02-27 19:18:30.076 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2023-02-27 19:17:44.442000 | 2023-02-27 19:18:30.087 HD Request # 8 | Completion time: 1s. | 2023-02-27 19:18:30.087 HD Request # 8 | Intraday data download complete for FGBL0323.EUREX. Unique request ID: 8 | 2023-02-27 19:18:30.087 Removing historical data download ID 8. | 2023-02-27 19:18:30.087 Real-time Intraday chart data file updates started for FGBL0323.EUREX | 2023-02-27 19:18:30.087 Opened cached Intraday file: C:\SierraChart\Data\FGBL0323.EUREX.scid. Thread ID: 22248 | 2023-02-27 19:18:30.097 Intraday chart data file opened for FGBL0323.EUREX | 2023-02-27 19:18:30.097 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2023-02-27 19:18:30.097 Triggering next historical data download in queue. | 2023-02-27 19:18:30.097 No download requests in the queue to start downloads for. | 2023-02-27 19:18:30.097 Socket (4) | Socket gracefully closed by remote side. | 2023-02-27 19:18:30.101 Socket (4) | Closed. | 2023-02-27 19:18:30.101 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (4) | Creating socket. Using TLS 1.2. | 2023-02-27 19:18:43.470 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (4) | New receive buffer size: 32768 | 2023-02-27 19:18:43.471 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (4) | Connecting to IP: 38.79.0.89. | 2023-02-27 19:18:43.471 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (4) | Socket gracefully closed by remote side. | 2023-02-27 19:18:44.055 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (4) | CloseSocket call. | 2023-02-27 19:18:44.058 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-27 19:18:44.058 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (4) | Closed. | 2023-02-27 19:18:44.058 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-02-27 19:19:06.517 DTC Client socket (2) | Closed. | 2023-02-27 19:19:06.518 DTC Client socket (2) | Deleting network socket now after delay. | 2023-02-27 19:19:36.529 |
| [2023-02-27 19:23:25] |
| Benco74100 - Posts: 8 |
|
I have no connection or data problems but I can't execute transactions
|
| [2023-02-27 19:31:08] |
| Benco74100 - Posts: 8 |
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The following logs are when I try to make a transaction Software version: 2480 64-bit | 2023-02-27 19:28:18.890 Primary Thread ID: 24052 | 2023-02-27 19:28:18.890 Usage end date: 2023-03-30 | 2023-02-27 19:28:18.890 Enabled for: Advanced Features 2. | 2023-02-27 19:28:18.890 Enabled for: Sierra Chart Historical Data Service. | 2023-02-27 19:28:18.890 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-27 19:28:18.890 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-27 19:28:18.890 Enabled for exchange2: CME | 2023-02-27 19:28:18.890 Enabled for exchange2: EUREX EOBI | 2023-02-27 19:28:18.890 Enabled for exchange2: fairx_exchange.data | 2023-02-27 19:28:18.890 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-27 19:28:18.890 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-02-27 19:28:18.890 Custom symbol settings values: enabled | 2023-02-27 19:28:18.890 Chart Update Interval: 500 | 2023-02-27 19:28:18.890 Intraday Data Storage Time Unit: 1 | 2023-02-27 19:28:18.890 Time Zone: +00:00:00 (UTC+00) | 2023-02-27 19:28:18.890 2023-02-27 19:28:18 Local computer time in UTC | 2023-02-27 19:28:18.890 2023-02-27 19:28:18 Local computer time in SC Time Zone | 2023-02-27 19:28:18.890 2023-02-27 19:27:05 Server time in UTC | 2023-02-27 19:28:18.890 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-27 19:28:18.890 Program path: C:\SierraChart\ | 2023-02-27 19:28:18.890 Data Files path: C:\SierraChart\Data\ | 2023-02-27 19:28:18.890 OS Version Number: 10.0 | 2023-02-27 19:28:18.891 Locale Setting: C | 2023-02-27 19:28:18.891 DLLs: UserContributedStudies_64.dll | 2023-02-27 19:28:18.891 Allowed protected custom studies: | 2023-02-27 19:28:18.891 Crash reporter started: true | 2023-02-27 19:28:18.891 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2023-02-27 19:28:22.222 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2023-02-27 19:28:22.233 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-02-27 19:28:22.235 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-02-27 19:28:22.236 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-02-27 19:28:22.236 Rithmic Direct - DTC | Network connection to server complete. | 2023-02-27 19:28:22.426 Rithmic Direct - DTC | Starting socket receive thread. | 2023-02-27 19:28:22.426 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-02-27 19:28:22.426 Rithmic Direct - DTC | Sending logon request message. | 2023-02-27 19:28:22.426 Rithmic Direct - DTC | Received logon response. | 2023-02-27 19:28:22.947 Rithmic Direct - DTC | Server Name: . | 2023-02-27 19:28:22.947 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-02-27 19:28:22.947 Rithmic Direct - DTC | Successfully connected. | 2023-02-27 19:28:22.947 Rithmic Direct - DTC | Trading is supported. | 2023-02-27 19:28:22.947 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-02-27 19:28:22.947 Rithmic Direct - DTC | OCO Orders supported. | 2023-02-27 19:28:22.947 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-02-27 19:28:22.947 Rithmic Direct - DTC | Connected to server complete. | 2023-02-27 19:28:22.947 Triggering next historical data download in queue. | 2023-02-27 19:28:22.949 Triggering next historical data download in queue. | 2023-02-27 19:28:22.949 Triggering next historical data download in queue. | 2023-02-27 19:28:22.949 Triggering next historical data download in queue. | 2023-02-27 19:28:22.949 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-02-27 19:28:22.949 No download requests in the queue to start downloads for. | 2023-02-27 19:28:22.950 No download requests in the queue to start downloads for. | 2023-02-27 19:28:22.950 No download requests in the queue to start downloads for. | 2023-02-27 19:28:22.950 No download requests in the queue to start downloads for. | 2023-02-27 19:28:22.950 Mapping FGBL0323.EUREX to FGBL202303_FUT_EUREX. Service code: eurex | 2023-02-27 19:28:23.024 Using symbol data fast lookup vector | 2023-02-27 19:28:23.024 Denali Data Feed | Starting real-time market data updates for: FGBL0323.EUREX (FGBL202303_FUT_EUREX). ID: 1 Service code: eurex | 2023-02-27 19:28:23.024 Denali Data Feed | Connecting to the server ds14.sierracharts.com. Port 10048 | 2023-02-27 19:28:23.024 Denali Data Feed | Requesting security definition data for: FGBL0323.EUREX (FGBL202303_FUT_EUREX). ID: 1 | 2023-02-27 19:28:23.024 Added historical Intraday data request for FGBL0323.EUREX to the queue. | 2023-02-27 19:28:23.024 Intraday data recording state for symbol FGBL0323.EUREX is set to download 'Pending'. | 2023-02-27 19:28:23.024 Triggering next historical data download in queue. | 2023-02-27 19:28:23.024 DTC Client socket (2) | Creating socket. | 2023-02-27 19:28:23.025 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-27 19:28:23.025 DTC Client socket (2) | Connecting to IP: 176.9.9.252. | 2023-02-27 19:28:23.025 Delaying start of download for FGBL0323.EUREX. | 2023-02-27 19:28:23.045 Denali Data Feed | Network connection to server complete. | 2023-02-27 19:28:23.054 Denali Data Feed | Starting socket receive thread. | 2023-02-27 19:28:23.054 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-27 19:28:23.054 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-02-27 19:28:23.082 Denali Data Feed | Sending logon request message. | 2023-02-27 19:28:23.082 Denali Data Feed | Received logon response. | 2023-02-27 19:28:23.426 Denali Data Feed | Server Name: SC Realtime Server. | 2023-02-27 19:28:23.426 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-02-27 19:28:23.426 Denali Data Feed | Successfully connected. | 2023-02-27 19:28:23.426 Denali Data Feed | Trading is not supported. | 2023-02-27 19:28:23.426 Denali Data Feed | Restarting real-time data updates for symbol: FGBL0323.EUREX -> FGBL202303_FUT_EUREX | 2023-02-27 19:28:23.426 Denali Data Feed | Received security definition for symbol FGBL0323.EUREX | 2023-02-27 19:28:23.551 Requesting market depth updates for: FGBL0323.EUREX if supported. | 2023-02-27 19:28:27.935 Denali Data Feed | Clearing market depth for FGBL0323.EUREX | 2023-02-27 19:28:28.069 HD Request # 3 | Downloading Intraday chart data for FGBL0323.EUREX to the file FGBL0323.EUREX.scid. Service: eurex | 2023-02-27 19:28:28.908 HD Request # 3 | Download start date-time: 2023-02-27 19:27:39.000000. File last date-time: 2023-02-27 19:27:39.000000 | 2023-02-27 19:28:28.915 HD Request # 3 | Using server: ds24.sierracharts.com port 10149 | 2023-02-27 19:28:28.915 Socket (3) | Creating socket. | 2023-02-27 19:28:28.916 Socket (3) | New receive buffer size: 5242880 | 2023-02-27 19:28:28.916 Socket (3) | Connecting to IP: 154.14.194.212. | 2023-02-27 19:28:28.916 HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-02-27 19:28:28.962 HD Request # 3 | Sending historical data logon request message. | 2023-02-27 19:28:28.962 HD Request # 3 | Requesting Intraday data. Start date-time: 2023-02-27 19:27:39. Record interval: 1. Symbol: FGBL202303_FUT_EUREX | 2023-02-27 19:28:29.091 HD Request # 3 | Decompressing data. | 2023-02-27 19:28:29.113 HD Request # 3 | Receiving Intraday data for FGBL0323.EUREX starting at 2023-02-27 19:27:39.503000 | 2023-02-27 19:28:29.114 Socket (3) | CloseSocket call. | 2023-02-27 19:28:29.115 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-02-27 19:28:29.115 Historical data download thread signaled to stop. | 2023-02-27 19:28:29.119 HD Request # 3 | Timestamp of first Intraday data file record written: 2023-02-27 19:27:39.503000. | 2023-02-27 19:28:29.119 HD Request # 3 | Received 2 Intraday data records from 2023-02-27 19:27:39.503000 to 2023-02-27 19:28:14.063000 (34.6 seconds) and wrote 2 records for FGBL0323.EUREX | 2023-02-27 19:28:29.119 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-02-27 19:28:14.063000 | 2023-02-27 19:28:29.129 HD Request # 3 | Completion time: 1s. | 2023-02-27 19:28:29.130 HD Request # 3 | Intraday data download complete for FGBL0323.EUREX. Unique request ID: 3 | 2023-02-27 19:28:29.130 Removing historical data download ID 3. | 2023-02-27 19:28:29.130 Real-time Intraday chart data file updates started for FGBL0323.EUREX | 2023-02-27 19:28:29.130 Opened cached Intraday file: C:\SierraChart\Data\FGBL0323.EUREX.scid. Thread ID: 24052 | 2023-02-27 19:28:29.139 Intraday chart data file opened for FGBL0323.EUREX | 2023-02-27 19:28:29.139 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-02-27 19:28:29.139 Triggering next historical data download in queue. | 2023-02-27 19:28:29.140 No download requests in the queue to start downloads for. | 2023-02-27 19:28:29.140 Socket (3) | Socket gracefully closed by remote side. | 2023-02-27 19:28:29.144 Socket (3) | Closed. | 2023-02-27 19:28:29.144 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Creating socket. Using TLS 1.2. | 2023-02-27 19:28:42.243 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | New receive buffer size: 32768 | 2023-02-27 19:28:42.243 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Connecting to IP: 38.79.0.89. | 2023-02-27 19:28:42.243 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Socket gracefully closed by remote side. | 2023-02-27 19:28:42.828 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | CloseSocket call. | 2023-02-27 19:28:42.832 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-27 19:28:42.832 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Closed. | 2023-02-27 19:28:42.832 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-02-27 19:29:38.303 DTC Client socket (1) | CloseSocket call. | 2023-02-27 19:29:38.303 Connection to the external service has been lost. | 2023-02-27 19:29:38.303 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-27 19:29:38.303 DTC Client socket (1) | Closed. | 2023-02-27 19:29:38.303 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-02-27 19:29:38.316 DTC Client socket (0) | CloseSocket call. | 2023-02-27 19:29:38.317 Rithmic Direct - DTC | Disconnected. | 2023-02-27 19:29:38.318 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-27 19:29:38.318 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2023-02-27 19:29:42.314 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2023-02-27 19:29:42.323 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-02-27 19:29:42.324 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-02-27 19:29:42.324 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-02-27 19:29:42.324 Rithmic Direct - DTC | Network connection to server complete. | 2023-02-27 19:29:42.441 Rithmic Direct - DTC | Starting socket receive thread. | 2023-02-27 19:29:42.441 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-02-27 19:29:42.441 Rithmic Direct - DTC | Sending logon request message. | 2023-02-27 19:29:42.441 Rithmic Direct - DTC | Received logon response. | 2023-02-27 19:29:42.800 Rithmic Direct - DTC | Server Name: . | 2023-02-27 19:29:42.800 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-02-27 19:29:42.800 Rithmic Direct - DTC | Successfully connected. | 2023-02-27 19:29:42.800 Rithmic Direct - DTC | Trading is supported. | 2023-02-27 19:29:42.800 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-02-27 19:29:42.800 Rithmic Direct - DTC | OCO Orders supported. | 2023-02-27 19:29:42.800 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-02-27 19:29:42.800 Rithmic Direct - DTC | Connected to server complete. | 2023-02-27 19:29:42.800 Denali Data Feed | Waiting for socket receive thread to end | 2023-02-27 19:29:42.800 DTC Client socket (2) | CloseSocket call. | 2023-02-27 19:29:42.801 Denali Data Feed | Disconnected from the server. | 2023-02-27 19:29:42.801 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-02-27 19:29:42.801 Triggering next historical data download in queue. | 2023-02-27 19:29:42.802 Triggering next historical data download in queue. | 2023-02-27 19:29:42.802 Triggering next historical data download in queue. | 2023-02-27 19:29:42.802 Triggering next historical data download in queue. | 2023-02-27 19:29:42.802 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-02-27 19:29:42.802 No download requests in the queue to start downloads for. | 2023-02-27 19:29:42.803 No download requests in the queue to start downloads for. | 2023-02-27 19:29:42.803 No download requests in the queue to start downloads for. | 2023-02-27 19:29:42.803 No download requests in the queue to start downloads for. | 2023-02-27 19:29:42.803 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-02-27 19:29:42.830 DTC Client socket (2) | Closed. | 2023-02-27 19:29:42.830 Mapping FGBL0323.EUREX to FGBL202303_FUT_EUREX. Service code: eurex | 2023-02-27 19:29:42.995 Using symbol data fast lookup vector | 2023-02-27 19:29:42.995 Denali Data Feed | Starting real-time market data updates for: FGBL0323.EUREX (FGBL202303_FUT_EUREX). ID: 1 Service code: eurex | 2023-02-27 19:29:42.995 Denali Data Feed | Connecting to the server ds24.sierracharts.com. Port 443 | 2023-02-27 19:29:42.996 Denali Data Feed | Requesting security definition data for: FGBL0323.EUREX (FGBL202303_FUT_EUREX). ID: 1 | 2023-02-27 19:29:42.996 DTC Client socket (2) | Creating socket. | 2023-02-27 19:29:42.997 Added historical Intraday data request for FGBL0323.EUREX to the queue. | 2023-02-27 19:29:42.997 Intraday data recording state for symbol FGBL0323.EUREX is set to download 'Pending'. | 2023-02-27 19:29:42.997 Triggering next historical data download in queue. | 2023-02-27 19:29:42.997 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-27 19:29:42.997 DTC Client socket (2) | Connecting to IP: 154.14.194.212. | 2023-02-27 19:29:42.997 Delaying start of download for FGBL0323.EUREX. | 2023-02-27 19:29:43.010 Denali Data Feed | Network connection to server complete. | 2023-02-27 19:29:43.030 Denali Data Feed | Starting socket receive thread. | 2023-02-27 19:29:43.030 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-27 19:29:43.031 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-02-27 19:29:43.066 Denali Data Feed | Sending logon request message. | 2023-02-27 19:29:43.066 Denali Data Feed | Received logon response. | 2023-02-27 19:29:43.424 Denali Data Feed | Server Name: SC Realtime Server. | 2023-02-27 19:29:43.424 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-02-27 19:29:43.424 Denali Data Feed | Successfully connected. | 2023-02-27 19:29:43.424 Denali Data Feed | Trading is not supported. | 2023-02-27 19:29:43.424 Denali Data Feed | Restarting real-time data updates for symbol: FGBL0323.EUREX -> FGBL202303_FUT_EUREX | 2023-02-27 19:29:43.424 Denali Data Feed | Received security definition for symbol FGBL0323.EUREX | 2023-02-27 19:29:43.542 Requesting market depth updates for: FGBL0323.EUREX if supported. | 2023-02-27 19:29:47.792 Denali Data Feed | Clearing market depth for FGBL0323.EUREX | 2023-02-27 19:29:47.909 HD Request # 4 | Downloading Intraday chart data for FGBL0323.EUREX to the file FGBL0323.EUREX.scid. Service: eurex | 2023-02-27 19:29:48.109 HD Request # 4 | Download start date-time: 2023-02-27 19:29:25.000000. File last date-time: 2023-02-27 19:29:25.000000 | 2023-02-27 19:29:48.116 HD Request # 4 | Using server: ds14.sierracharts.com port 10150 | 2023-02-27 19:29:48.116 Socket (3) | Creating socket. | 2023-02-27 19:29:48.117 Socket (3) | New receive buffer size: 5242880 | 2023-02-27 19:29:48.117 Socket (3) | Connecting to IP: 176.9.9.252. | 2023-02-27 19:29:48.117 HD Request # 4 | Setting DTC encoding to Binary VLS | 2023-02-27 19:29:48.172 HD Request # 4 | Sending historical data logon request message. | 2023-02-27 19:29:48.172 HD Request # 4 | Requesting Intraday data. Start date-time: 2023-02-27 19:29:25. Record interval: 1. Symbol: FGBL202303_FUT_EUREX | 2023-02-27 19:29:48.320 HD Request # 4 | Decompressing data. | 2023-02-27 19:29:48.349 HD Request # 4 | Receiving Intraday data for FGBL0323.EUREX starting at 2023-02-27 19:29:25.575000 | 2023-02-27 19:29:48.350 Socket (3) | CloseSocket call. | 2023-02-27 19:29:48.351 Historical data download thread signaled to stop. | 2023-02-27 19:29:48.352 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-02-27 19:29:48.352 HD Request # 4 | Timestamp of first Intraday data file record written: 2023-02-27 19:29:25.575000. | 2023-02-27 19:29:48.352 HD Request # 4 | Received 1 Intraday data record from 2023-02-27 19:29:25.575000 to 2023-02-27 19:29:25.575000 (0.0 seconds) and wrote 1 record for FGBL0323.EUREX | 2023-02-27 19:29:48.352 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2023-02-27 19:29:25.575000 | 2023-02-27 19:29:48.374 HD Request # 4 | Completion time: 0s. | 2023-02-27 19:29:48.374 HD Request # 4 | Intraday data download complete for FGBL0323.EUREX. Unique request ID: 4 | 2023-02-27 19:29:48.374 Removing historical data download ID 4. | 2023-02-27 19:29:48.374 Real-time Intraday chart data file updates started for FGBL0323.EUREX | 2023-02-27 19:29:48.374 Socket (3) | Socket gracefully closed by remote side. | 2023-02-27 19:29:48.378 Socket (3) | Closed. | 2023-02-27 19:29:48.378 Opened cached Intraday file: C:\SierraChart\Data\FGBL0323.EUREX.scid. Thread ID: 24052 | 2023-02-27 19:29:48.389 Intraday chart data file opened for FGBL0323.EUREX | 2023-02-27 19:29:48.389 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-02-27 19:29:48.389 Triggering next historical data download in queue. | 2023-02-27 19:29:48.389 No download requests in the queue to start downloads for. | 2023-02-27 19:29:48.389 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Creating socket. Using TLS 1.2. | 2023-02-27 19:30:02.310 |
| [2023-02-27 21:36:15] |
| Sierra_Chart Engineering - Posts: 17220 |
|
If you are having an issue with submitting an order we really need to see the Trade Activity Log for that particular order. Follow the instructions here: Trade Activity Log: Providing Trade Activity Log Data Lines to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-27 21:57:26] |
| Benco74100 - Posts: 8 |
|
When I take a trade I am immediately disconnected and reconnected to the account but the trade does not go through. Here are the logs of a test trade: ActivityType DateTime TransDateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance ExchangeOrderID ClientOrderID TimeInForce Username Info 2023-02-27 21:53:10.561068 00:00:00.000000 Disconnected from server Unspecified BX10639-01 0.00 Info 2023-02-27 21:53:15.271629 00:00:00.000000 Connected to server Unspecified BX10639-01 0.00 Info 2023-02-27 21:53:15.535918 00:00:00.000000 Requested Open orders from trading service Unspecified None 0.00 Info 2023-02-27 21:53:15.658851 00:00:00.000000 Rithmic Direct - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. Unspecified None 0.00 Info 2023-02-27 21:53:15.659888 00:00:00.000000 Begin of full open orders update from service. TradeAccount: No account specified Unspecified None 0.00 Info 2023-02-27 21:53:15.659915 00:00:00.000000 Flagging orders waiting for service update. TradeAccount: No account specified Unspecified None 0.00 Info 2023-02-27 21:53:15.659929 00:00:00.000000 Setting orders waiting for service update, as updated. Account: No account specified Unspecified None 0.00 Info 2023-02-27 21:53:15.659937 00:00:00.000000 End of full open orders update from service. TradeAccount: No account specified Unspecified None 0.00 |
| [2023-02-28 07:38:01] |
| Sierra_Chart Engineering - Posts: 17220 |
|
You need to contact Rithmic about this. We do not know why this is happening. Here are the related log messages: DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-02-27 19:29:38.303
DTC Client socket (1) | CloseSocket call. | 2023-02-27 19:29:38.303 Connection to the external service has been lost. | 2023-02-27 19:29:38.303 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-27 19:29:38.303 DTC Client socket (1) | Closed. | 2023-02-27 19:29:38.303 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-02-27 19:29:38.316 DTC Client socket (0) | CloseSocket call. | 2023-02-27 19:29:38.317 Rithmic Direct - DTC | Disconnected. | 2023-02-27 19:29:38.318 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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