Home >> Support Board

Support Board

Date/Time: Fri, 29 Nov 2024 10:37:35 +0000

How to Post a Message for Support

CQG real-time data not available for SGX

View Count: 452

[2023-02-12 23:05:05] #1 [Go To First Post]
Schneitzer - Posts: 9
Hi, I have recently activated SGX level 2 data on my CQG account. However, when I'm trying to connect CQG on SierraChart to view tick data of several symbols, I'm getting inconsistent behavior. The CQG data feed works perfectly for several FX futures and equity indices futures. But I'm getting trouble viewing data on the commodity futures, mainly Rubber and Iron Ore. F.US.ZFTG23 / SICOM Technically Specified Rubber 20 - Historical daily chart available, Intraday chart unavailable; F.US.FEFG23 / TSI Iron Ore CFR China 62% - Neither Historical nor intraday chart is available. Again, I have confirmed that I have the data feed enabled for these two symbols on CQG side (SGX CommodityQuote). But SC still complains "Instrument is not allowed. Result = 103". I am now bewildered. I wonder if SierraChart could add support for these two symbols? Thanks in advance.

[2023-02-12 23:11:45] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17226
You need to contact your broker about this. Those errors are coming from CQG. They need to activate historical data for this exchange. F.US.ZFTG23 / SICOM Technically Specified Rubber 20 - Historical daily chart available, Intraday chart unavailable; The historical daily data in this case is coming from the Sierra Chart Historical Data service and we changed that so it now comes from CQG only. That is better. We do not want any involvement at all for this exchange for CQG users. This message is from CQG, not Sierra Chart! But SC still complains "Instrument is not allowed. Result = 103". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-13 00:22:02

[2023-02-13 01:38:16] #3 [Go To First Post]
Schneitzer - Posts: 9
OK Thanks. I'll contact my broker tomorrow.

To post a message in this thread, you need to log in with your Sierra Chart account: