Support Board
Date/Time: Fri, 29 Nov 2024 12:51:51 +0000
IB with new 2480 version
View Count: 518
| [2023-02-07 15:18:13] |
| User244592 - Posts: 45 |
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After a month of torture with no intraday charts amongst other issues I have been using the 75 beta version and everything has been fantastic. This AM I was forced into the 2480 and now I have question marks on half of my IB quote page instead of prices. The only thing the beta did not do was list stock names on quote sheets, but 2480 does. I would rather not see names than look at a TWS page with all question marks. So its a constant back and forth, if I want TWS quotes I have to disconnect SC, need a chart? go back and reconnect. I have reduced TWS quote sheet to 8 symbols and that still leaves lots of ????. This ? issue started last year and totally went away with the 75 beta version and its back and very annoying. I really wish you did not force me to change to 2480 things were going so well. |
| [2023-02-07 15:35:16] |
| Sierra_Chart Engineering - Posts: 17226 |
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It sounds like you are referring to a problem with trader workstation. Not Sierra Chart. Sierra Chart is not going to cause a problem with Trader Workstation. If there is some problem being induced, it is because of some fault within Trader Workstation. These things only confirm to us we should not be supporting interactive brokers market data . This is not worth it for us. What exchanges do you need market data for. We can provide you the market data independent from Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-07 15:50:25
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| [2023-02-07 16:17:36] |
| User244592 - Posts: 45 |
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My quoteboard has nymex crude, ES on CME and NYSE and Nasdaq stocks.
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| [2023-02-07 17:55:41] |
| John - SC Support - Posts: 36350 |
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Please give us a screenshot of what you are seeing.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-07 18:27:23] |
| User624595 - Posts: 207 |
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The current TWS and SC combination we are using for futures has no issues, and is stable on 10.20.1c and 2458 with full needed functionality for futures in our use case. Please do not do sudden forced removal of working features and sudden forced updates without letting us test them ourselves with adequate time to see how they may affect our needs and production business environment.
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| [2023-02-07 19:35:21] |
| User244592 - Posts: 45 |
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This has really gone down the toilet fast. I have a green connected light but symbols showing zero and I had a trade for DIA and though it was connected the chart was not updating, at a standstill. So I disconnect and reconnect and yep the price had unfortunately moved quite a bit. Unless you can constantly verify the chart is getting data than its useless to monitor a trade. Yesterday it was not like this. shot of quote board and another shot with a smaller quote as the only thing open. I noticed on that smaller quote, I opened it with the connected green, if I disconnect then connect the quotes slowly fill in, some never fill in and the charts are dead. If I load a new symbol into the quote it has all zeros and only if I dis/reconnect it may decide to fill in. When there are zeros the daily charts will not update.Hard to believe this went from 99% to 10% overnight.Depressing. I admit I know nothing but to have a nearly fully working version one day and this the next after an "upgrade" and saying it's TWS's fault just seems common sense-wise crazy and I know nothing about programming. Date Time Of Last Edit: 2023-02-07 19:59:46
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 quote 2.PNG / V - Attached On 2023-02-07 19:39:05 UTC - Size: 19.98 KB - 77 views |
| [2023-02-07 20:49:40] |
| dd78746 - Posts: 22 |
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The SC Version 2480 is working great with TWS 10.21 and the latest API for Stocks and Futures. Thank you for your hard work.
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| [2023-02-07 20:54:27] |
| Sierra_Chart Engineering - Posts: 17226 |
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The current TWS and SC combination we are using for futures has no issues, and is stable on 10.20.1c and 2458 with full needed functionality for futures in our use case. Please do not do sudden forced removal of working features and sudden forced updates without letting us test them ourselves with adequate time to see how they may affect our needs and production business environment.
We are not doing any sudden forced removal of features or forced updates. That is just not happening at the version you are at. You can stay there as long as you want.Thank you for post #7. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-08 22:48:03] |
| Sierra_Chart Engineering - Posts: 17226 |
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Regarding post #3 we can give you reliable futures data for 2.50 USD per month: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Let us know if you want us to activate that for you. We will also be able to give you reliable stock data, for about the same amount of money per month, soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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