Support Board
Date/Time: Fri, 29 Nov 2024 12:43:16 +0000
help on to place an order
View Count: 404
| [2023-02-07 10:29:38] |
| Rogers - Posts: 23 |
|
am inquiring on how to place order. my account is tenon routed iron beam broker but they told me i can only login to sierra ,that they only connect to one trading platform
|
| [2023-02-07 13:15:49] |
| Sierra_Chart Engineering - Posts: 17226 |
|
First we want to make sure that you have a successful connection to Teton order routing from Sierra Chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-07 14:25:19] |
| Rogers - Posts: 23 |
|
(Log removed)
Date Time Of Last Edit: 2023-02-07 15:06:55
|
| [2023-02-07 16:56:19] |
| John - SC Support - Posts: 36350 |
|
There is a successful connection: Teton CME Order Routing | Firm: IronBeam | 2023-02-07 09:23:37.197 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 | 2023-02-07 09:23:37.197 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-02-07 09:23:38.862 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-02-07 09:23:38.863 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2023-02-07 09:23:38.863 Teton CME Order Routing | Network connection to server complete. | 2023-02-07 09:23:39.166 Teton CME Order Routing | Starting socket receive thread. | 2023-02-07 09:23:39.166 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-02-07 09:23:39.166 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-02-07 09:23:40.137 Teton CME Order Routing | Sending logon request message. | 2023-02-07 09:23:40.137 Teton CME Order Routing | Received logon response. | 2023-02-07 09:23:40.918 Teton CME Order Routing | Server Name: SC DTC Server. Build=44641. | 2023-02-07 09:23:40.918 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-02-07 09:23:40.918 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-02-07 09:23:40.918 Teton CME Order Routing | Trading is supported. | 2023-02-07 09:23:40.918 Teton CME Order Routing | Order cancel and replace is supported. | 2023-02-07 09:23:40.918 Teton CME Order Routing | OCO Orders supported. | 2023-02-07 09:23:40.918 Teton CME Order Routing | Bracket Orders supported. | 2023-02-07 09:23:40.918 Teton CME Order Routing | Connected to server complete. | 2023-02-07 09:23:40.918 Disable Trade Simulation Mode: Trade Menu: Trade Simulation Mode On (Trade menu) Follow the instructions here for submitting an order: Basic Trading and the Trade Window: Entering an Order from the Trade Window For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-07 18:00:20] |
| Rogers - Posts: 23 |
|
still i can not place an order have attached a screenshot
|
Private File |
| [2023-02-07 18:57:42] |
| John - SC Support - Posts: 36350 |
|
In the image you provided there is a mismatch in the quantities associated with the attached orders versus the main order. You will notice this by the box near the top in red that states "Qty: 2 Target/Stops NoMatch". You must have a quantity of 2 in one of your attached orders, but your main order is only for a quantity of 1.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-07 19:44:07] |
| Rogers - Posts: 23 |
|
its still the same case am facing .
|
Private File |
| [2023-02-07 20:40:59] |
| Sierra_Chart Engineering - Posts: 17226 |
|
Change the order type to a Limit order. Enter a Buy limit order significantly below the current order price and make sure you can do that. Instructions: Basic Trading and the Trade Window: Entering an Order from the Trade Window Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-07 20:41:08
|
To post a message in this thread, you need to log in with your Sierra Chart account: