Support Board
Date/Time: Fri, 29 Nov 2024 12:49:45 +0000
Could not configure Sierra Charts with IB
View Count: 276
| [2023-02-06 15:25:36] |
| Daeo - Posts: 1 |
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I was attempting to use Sierra Charts for it's order bar with interactive brokers. I was unable to get the configuration to work and have gone with another third party program. If possible, I would like to get a refund on both this month's licensing fee as well as the other money (I think it's $19?) I have credited to my service account.
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| [2023-02-06 21:29:05] |
| John - SC Support - Posts: 36350 |
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We only refund Usage Time in full month increments. You only have 19 days left in your current subscription, therefore we do not refund this amount. You currently have $29.00 in your Services Surplus. Please post a request for a refund in our Account Support Tickets. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Also refer to our Refund Policy at the following link: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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