Support Board
Date/Time: Fri, 29 Nov 2024 14:55:38 +0000
Version 2448 does not update for a few months
View Count: 362
| [2023-02-01 17:09:10] |
| JayShea - Posts: 92 |
|
Hello Each time I ask for a new update, the software saves everything, I'm told the new version has been installed and do I want to proceed. I say Yes and Sierra disappears as always but doesn't come back until I click on it and it's still Version 2448. This is non-critical so when you have time, please let me know how I can fix this. Cheers JD Schaefer |
| [2023-02-01 22:18:23] |
| John - SC Support - Posts: 36350 |
|
Select Global Settings >> General Settings >> Paths and note the path for the Data Files Folder. Also make sure that the option for Always use 'Data' folder within Main Folder is set to Yes. If it not - then stop here and let us know. Start the update and when the update installer comes up make sure the path that is specified at the top is the root as the Data Files Folder - that is the same path except for the 'Data' folder itself. For example, if your DAta Files Folder is C:\SierraChart\Data, then the installation folder for the update should be C:\SierraChart. If it is different, then stop and let us know. Otherwise, you should not be having any issue with the update. Run it again and let us know if there is anything stated in the update log, or select the button to send us the log and let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-02 19:51:02] |
| JayShea - Posts: 92 |
|
Hello John I've confirmed that 'Data' folder within Main Folder was set to Yes. I started the update. I was asked "Save all" to which I replied yes. Sierra disappeared and never returned. Where is the Update Log. Thanks JD |
| [2023-02-02 23:10:45] |
| John - SC Support - Posts: 36350 |
|
So you are not getting the Installer Window? Attached is an image of the Installer Window that you should see after you say "Yes" (or "No") to saving the information after you have selected to perform the update. If you are not seeing this window, then it is coming up somewhere, but probably off the screen. See if you can see an edge of it in order grab it and move it to a location where you can access it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
 InstallerWindow.png / V - Attached On 2023-02-02 23:09:40 UTC - Size: 28.63 KB - 75 views |
To post a message in this thread, you need to log in with your Sierra Chart account: