Support Board
Date/Time: Fri, 29 Nov 2024 14:45:41 +0000
Switched to Teton, now major problems with data
View Count: 446
| [2023-02-01 14:48:44] |
| TopGunTrader - Posts: 172 |
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Hi, I just switched to teton order routing and having major issues today with charts. Big gaps in data, charts not updating in real time. |
 Capture.PNG / V - Attached On 2023-02-01 14:48:38 UTC - Size: 62.91 KB - 74 views |
| [2023-02-01 14:57:34] |
| Sierra_Chart Engineering - Posts: 17228 |
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Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Make sure the session times include the full 24 hours of trading: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-01 15:13:53] |
| TopGunTrader - Posts: 172 |
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Hi, I updated symbol settings. Reconnected to data feed Hit delete and download data. This is what I'm getting missing hours of data! |
| Capture.PNG / V - Attached On 2023-02-01 15:13:11 UTC - Size: 49.45 KB - 77 views |
| [2023-02-01 15:15:03] |
| TopGunTrader - Posts: 172 |
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It's also not working live either. Dinali always worked flawlessly but since Teton having all sorts of issues.
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| Capture.PNG / V - Attached On 2023-02-01 15:14:59 UTC - Size: 65.88 KB - 75 views |
| [2023-02-01 15:26:54] |
| John - SC Support - Posts: 36350 |
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Try removing all the data and redownloading it. You simply should not be having this issue with missing data. To do this make sure the particular chart is selected (active) and then select Edit >> Delete All Data and Download.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-01 16:12:45] |
| TopGunTrader - Posts: 172 |
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That seemed to work for one chart rest of charts say waiting to download historical data been 15-20 mins. Switching from DiNali ESH23-CME to ESH23_FUT_CME on teton is data slowing with this service or can it take 30-60+ mins at first to get all data? Typically I've seen when downloading data it gives indication of it working this just shows those boxes on almost all charts.
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| [2023-02-01 18:35:29] |
| John - SC Support - Posts: 36350 |
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It does not matter what service you are using for trading with respect to how you get the data. These are two separate things. It can take awhile to redownload all the data for a chart, particularly if you have a lot of data set to load and especially if those charts are Continuous Futures contracts. It sounds like you are also trying to download data for multiple different symbols at a time, which adds to the amount of time it takes to download. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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