Support Board
Date/Time: Fri, 29 Nov 2024 14:54:39 +0000
Denali/Teton will not update or load current ESH23_FUT_CME chart. Getting error log
View Count: 390
| [2023-01-31 10:36:51] |
| jmftattoo - Posts: 94 |
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as title says getting incorrect symbol error, and Logon error message log. Have been using the feed all evening with zero issue, and last few days after account was connected. Not sure what the issue is, or why this is happening now. Have restarted, check connection, data window, credentials are correct, and I only view one symbol ESH23_FUT_CME, which I was watching all night. Balance is paid for the month, all exchange forms are completed and approved. Not sure whats going on. Here is copy of current message log. current error log message. - Software version: 2478 64-bit | 2023-01-31 05:35:43.153 Primary Thread ID: 10760 | 2023-01-31 05:35:43.153 Usage end date: 2023-03-01 | 2023-01-31 05:35:43.153 Enabled for: Advanced Features 2. | 2023-01-31 05:35:43.153 Enabled for: Sierra Chart Historical Data Service. | 2023-01-31 05:35:43.153 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-31 05:35:43.153 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-31 05:35:43.153 Enabled for exchange2: CME | 2023-01-31 05:35:43.153 Enabled for exchange2: CBOT (Trading Account Required) | 2023-01-31 05:35:43.153 Enabled for exchange2: COMEX (Trading Account Required) | 2023-01-31 05:35:43.153 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-01-31 05:35:43.153 Enabled for exchange2: CFE | 2023-01-31 05:35:43.153 Enabled for exchange2: fairx_exchange.data | 2023-01-31 05:35:43.153 Enabled for exchange2: NASDAQ US stock data | 2023-01-31 05:35:43.153 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-31 05:35:43.153 Current selected Data/Trading service: Teton CME Order Routing | 2023-01-31 05:35:43.153 Custom symbol settings values: enabled | 2023-01-31 05:35:43.153 Chart Update Interval: 250 | 2023-01-31 05:35:43.153 Intraday Data Storage Time Unit: 0 | 2023-01-31 05:35:43.153 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-31 05:35:43.153 2023-01-31 10:35:43 Local computer time in UTC | 2023-01-31 05:35:43.153 2023-01-31 05:35:43 Local computer time in SC Time Zone | 2023-01-31 05:35:43.153 2023-01-31 09:59:28 Server time in UTC | 2023-01-31 05:35:43.153 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-01-31 05:35:43.153 Program path: C:\SierraChart2\ | 2023-01-31 05:35:43.153 Data Files path: C:\SierraChart2\Data\ | 2023-01-31 05:35:43.153 OS Version Number: 10.0 | 2023-01-31 05:35:43.154 Locale Setting: C | 2023-01-31 05:35:43.154 DLLs: ADRLevels_64.dll, auto_bar_period_64.dll, auto_risk_reward_64.dll, BetterAnchoredVWAP_64.dll, draw_vbp_from_other_chart_64.dll, ETFISv3.dll, ETFISv3_64.dll, ETOFSv3_64.dll, ExhaustionImbalance_64.dll, frozen_tundra_google_levels_64.dll, gc5150_FVG_64.dll, gc5150_Studies_2431_64.dll, google_sheets_gammalevels_64.dll, market_depth_sizes_64.dll, number_highs_lows_64.dll, pace_of_tape_64.dll, precision_volume_multiplier_64 (1).dll, previos_day_vp_date_sync_64.dll, recent_bid_ask_on_footprint_64.dll, RW-Bid-Ask_StackPull_Textbox_64.dll | 2023-01-31 05:35:43.154 Allowed protected custom studies: TWFX_Free, zyp_app | 2023-01-31 05:35:43.154 Crash reporter started: true | 2023-01-31 05:35:43.154 Denali Data Feed | Did not receive Encoding Response from server. Disconnecting. | 2023-01-31 05:35:58.230 * Denali Data Feed | Waiting for socket receive thread to end | 2023-01-31 05:35:58.230 DTC Client socket (5) | CloseSocket call. | 2023-01-31 05:35:58.230 Denali Data Feed | Disconnected from the server. | 2023-01-31 05:35:58.230 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-31 05:35:58.230 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2023-01-31 05:35:58.230 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 | 2023-01-31 05:36:00.229 DTC Client socket (7) | Creating socket. | 2023-01-31 05:36:00.229 DTC Client socket (7) | New receive buffer size: 5242880 | 2023-01-31 05:36:00.229 DTC Client socket (7) | Connecting to IP: 162.251.232.244. | 2023-01-31 05:36:00.229 Denali Data Feed | Network connection to server complete. | 2023-01-31 05:36:00.239 Denali Data Feed | Starting socket receive thread. | 2023-01-31 05:36:00.239 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-31 05:36:00.239 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-01-31 05:36:00.289 Denali Data Feed | Sending logon request message. | 2023-01-31 05:36:00.289 Denali Data Feed | Received logon response. | 2023-01-31 05:36:00.319 Denali Data Feed | Server Name: RealTime Server. | 2023-01-31 05:36:00.319 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-01-31 05:36:00.319 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-31 05:36:00.319 Denali Data Feed | Waiting for socket receive thread to end | 2023-01-31 05:36:00.319 DTC Client socket (7) | CloseSocket call. | 2023-01-31 05:36:00.320 Denali Data Feed | Disconnected from the server. | 2023-01-31 05:36:00.320 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-31 05:36:00.320 DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2023-01-31 05:36:00.320 DTC Client socket (7) | Socket gracefully closed by remote side. | 2023-01-31 05:36:00.330 DTC Client socket (7) | Closed. | 2023-01-31 05:36:00.330 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-01-31 05:36:02.317 DTC Client socket (7) | Creating socket. | 2023-01-31 05:36:02.317 DTC Client socket (7) | New receive buffer size: 5242880 | 2023-01-31 05:36:02.317 DTC Client socket (7) | Connecting to IP: 142.215.18.147. | 2023-01-31 05:36:02.317 Denali Data Feed | Network connection to server complete. | 2023-01-31 05:36:02.327 Denali Data Feed | Starting socket receive thread. | 2023-01-31 05:36:02.327 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-31 05:36:02.327 DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-01-31 05:36:18.898 * DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-01-31 05:36:18.898 DTC Client socket (3) | Closed. | 2023-01-31 05:36:18.898 |
| [2023-01-31 15:16:16] |
| jmftattoo - Posts: 94 |
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Just no response from customer service??? why do we have a "Support Board"
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| [2023-01-31 15:39:08] |
| Sierra_Chart Engineering - Posts: 17228 |
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We apologize for the delay. Are you still having an issue? This is only a partial log, but it looks like a network connectivity issue: Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-31 05:36:02.327 DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-01-31 05:36:18.898 * We are not noticing a network connectivity issue ourselves to these servers. So it is not something we would have been able to resolve at the time you had the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-31 15:45:32
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| [2023-01-31 16:10:02] |
| jmftattoo - Posts: 94 |
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ok. Other people were experiencing the outage as well. Not sure what caused it but it has been in and out today. I am hard wired, fiber connection to my terminal with 1k up and down load. No problem on my end. it has gone in and out today. will see what happens.
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| [2023-01-31 17:45:46] |
| Sierra_Chart Engineering - Posts: 17228 |
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We did not notice any connectivity problem ourselves at that time. It definitely was not a problem with Sierra Chart Internet connectivity or servers. The connectivity problem was somewhere else. But we will see what we could do to have an alternative ISP available automatically at another data center. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-31 17:46:42
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