Support Board
Date/Time: Sat, 21 Dec 2024 14:31:21 +0000
No response from Sierra servers
View Count: 768
| [2023-01-30 10:39:26] |
| anniemci - Posts: 11 |
|
Hi all, I work in IT support for a quant research firm. We are having issues with users accessing Sierra Chart. User receives an error code of 10060, so we whitelisted the attached domains, ports and IPs on the company firewall. Our Networks team have confirmed they can see the traffic leaving the company firewalls but the user receives no response back from Sierra. The user is currently using a demo account and once the connection is established, the license will be purchased. How can we find out if Sierra can see the traffic coming through on their end? Thanks |
| Attachment Deleted. |
| [2023-01-30 14:49:24] |
| Sierra_Chart Engineering - Posts: 17585 |
|
The problem is that the wrong Service is selected in Sierra Chart. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-31 12:31:01] |
| anniemci - Posts: 11 |
|
Hello, Since we followed the steps in your previous response, the user is reporting that they can now download intraday charts but can't download historical ones, looks like the server rejects some of the requests or some data gets pushed back. I've attached screenshots they've provided. Please could you take a look and let me know if there is anything else we can try? Thank you for your help |
 image004 (2) (1).png / V - Attached On 2023-01-31 12:30:47 UTC - Size: 151.3 KB - 115 views image001-2 (1).png / V - Attached On 2023-01-31 12:30:54 UTC - Size: 316.61 KB - 101 views Attachment Deleted. |
| [2023-01-31 17:04:30] |
| Sierra_Chart Engineering - Posts: 17585 |
|
Is port 10149 getting blocked? This is what it looks like.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-31 17:19:12] |
| anniemci - Posts: 11 |
|
Hi, The following ports were whitelisted on the company firewall so I don't think it would be being blocked: 443, 10048, 10047, 10045, 10060, 10043, 10042, 80, 10149, 10150, 10159, 10149, 10150 |
| [2023-02-01 04:43:32] |
| Sierra_Chart Engineering - Posts: 17585 |
|
Therefore the IP addresses associated with DS23.SierraCharts.com, DS26.SierraCharts.com and DS28.SierraCharts.com are being blocked.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-06 09:48:47] |
| anniemci - Posts: 11 |
|
Hi, Please could you confirm the IP addresses associated with DS23.SierraCharts.com, DS26.SierraCharts.com and DS28.SierraCharts.com? |
| [2023-02-06 13:08:51] |
| Sierra_Chart Engineering - Posts: 17585 |
|
We determined this by using a command like this on the operating system command line: ping DS23.sierracharts.com These are the addresses currently: 142.215.17.190 142.215.17.188 142.215.18.147 These can change but that is very infrequent we would expect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-06 13:09:00
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| [2023-02-08 13:15:28] |
| anniemci - Posts: 11 |
|
Hi, We have already approved these IP addresses via FQDNs. We also see that rules are working fine (attached) Is there another resolution? Unless Sierra is using any UDP ports on these IP addresses? |
| image-2023-02-08-13-09-52-701.png / V - Attached On 2023-02-08 13:15:19 UTC - Size: 228.02 KB - 101 views Attachment Deleted. |
| [2023-02-08 14:08:50] |
| Sierra_Chart Engineering - Posts: 17585 |
|
Provide us a Message Log again when there is a connection problem. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-08 14:43:39] |
| anniemci - Posts: 11 |
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Hi, Thank you, I will ask the user to provide this and revert back. |
| [2023-02-10 09:30:00] |
| anniemci - Posts: 11 |
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Hi, Please see the message log attached: |
| image001-3.png / V - Attached On 2023-02-10 09:29:56 UTC - Size: 219.92 KB - 104 views Attachment Deleted. |
| [2023-02-10 13:37:31] |
| anniemci - Posts: 11 |
|
Reading Internal Order ID file. | 2023-02-10 13:28:07.549 Reading Trade Orders file. | 2023-02-10 13:28:07.659 Reading Trade Positions file. | 2023-02-10 13:28:07.664 Reading Trade Account Data files. | 2023-02-10 13:28:07.668 Software version: 2459 64-bit | 2023-02-10 13:28:07.669 Primary Thread ID: 18772 | 2023-02-10 13:28:07.669 Usage end date: 2023-04-04 | 2023-02-10 13:28:07.669 Enabled for: Advanced Features 2. | 2023-02-10 13:28:07.669 Enabled for: Sierra Chart Historical Data Service. | 2023-02-10 13:28:07.669 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-10 13:28:07.669 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-10 13:28:07.669 Enabled for exchange2: CME (Trading Account Required) | 2023-02-10 13:28:07.669 Enabled for exchange2: CBOT (Trading Account Required) | 2023-02-10 13:28:07.669 Enabled for exchange2: COMEX (Trading Account Required) | 2023-02-10 13:28:07.669 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-02-10 13:28:07.669 Enabled for exchange2: EUREX EOBI | 2023-02-10 13:28:07.669 Enabled for exchange2: fairx_exchange.data | 2023-02-10 13:28:07.669 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-10 13:28:07.669 Current selected Data/Trading service: SC Data - All Services | 2023-02-10 13:28:07.669 Custom symbol settings values: enabled | 2023-02-10 13:28:07.669 Chart Update Interval: 500 | 2023-02-10 13:28:07.669 Intraday Data Storage Time Unit: 1 | 2023-02-10 13:28:07.669 Time Zone: +00:00:00 (UTC+00) | 2023-02-10 13:28:07.669 2023-02-10 13:28:07 Local computer time in UTC | 2023-02-10 13:28:07.669 2023-02-10 13:28:07 Local computer time in SC Time Zone | 2023-02-10 13:28:07.669 2023-02-10 13:28:05 Server time in UTC | 2023-02-10 13:28:07.669 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-10 13:28:07.669 Program path: C:\SierraChart\ | 2023-02-10 13:28:07.669 Data Files path: C:\SierraChart\Data\ | 2023-02-10 13:28:07.669 OS Version Number: 10.0 | 2023-02-10 13:28:07.670 Locale Setting: C | 2023-02-10 13:28:07.670 DLLs: OrderFlowLabs.com_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll | 2023-02-10 13:28:07.670 Allowed protected custom studies: OrderFlowLabs.com, SST_FreeBundle, TWFX_Free, zyp_app, zyp_download_free_2, zyp_download_OF, zyp_download_PA, zyp_pack1, zyp_pack2, zyp_pack3, zyp_pack6, zyp_pack7 | 2023-02-10 13:28:07.670 Crash reporter started: true | 2023-02-10 13:28:07.670 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-02-10 13:28:07.695 HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-10 13:28:07.765 HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-10 13:28:07.809 HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-10 13:28:07.809 Received 5 login tokens. | 2023-02-10 13:28:07.922 Symbol settings MD5 received. Request ID: 1. | 2023-02-10 13:28:09.370 Symbol settings are up-to-date for scdataallservices. | 2023-02-10 13:28:09.370 XAUUSD 1 Min #1 | Reloading chart. | 2023-02-10 13:28:13.410 XAUUSD Daily #2 | Reloading chart. | 2023-02-10 13:28:13.430 US30 1 Min #3 | Reloading chart. | 2023-02-10 13:28:13.456 USOil 1 Min #4 | Reloading chart. | 2023-02-10 13:28:13.509 ESH23-CME 1 Min #5 | Reloading chart. | 2023-02-10 13:28:13.536 SPX500 Daily #6 | Reloading chart. | 2023-02-10 13:28:13.555 EURUSD Daily #7 | Reloading chart. | 2023-02-10 13:28:13.592 EURUSD 5 Min #8 | Reloading chart. | 2023-02-10 13:28:13.626 ESH23-CME #9 | Reloading chart. | 2023-02-10 13:28:13.654 ESH23-CME 1 Min #10 | Reloading chart. | 2023-02-10 13:28:14.021 AAPL-NQTV 5 Min #11 | Reloading chart. | 2023-02-10 13:28:14.050 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2023-02-10 13:28:14.240 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2023-02-10 13:28:14.266 ESH23-CME 1 Min #10 | StartDateTimeForLoadingOrderFills: 2023-01-30 16:15:00 | 2023-02-10 13:28:14.288 AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2023-02-10 13:28:14.296 Using Bid/Ask average for last trade price for XAUUSD | 2023-02-10 13:28:14.443 Using symbol data fast lookup vector | 2023-02-10 13:28:14.444 Starting DelayedDownloadMonitoringTimer | 2023-02-10 13:28:14.444 Starting HDTimeoutTimer | 2023-02-10 13:28:14.444 Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:14.444 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-02-10 13:28:14.444 Triggering next historical data download in queue. | 2023-02-10 13:28:14.444 HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:14.450 HD Request # 1 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:14.451 HD Request # 1 | Using server: ds4.sierracharts.com port 10150 | 2023-02-10 13:28:14.451 Socket (1) | Creating socket. | 2023-02-10 13:28:14.454 Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.454 Socket (1) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:28:14.454 Added historical Daily data request for XAUUSD to the queue. | 2023-02-10 13:28:14.461 Triggering next historical data download in queue. | 2023-02-10 13:28:14.461 Using Bid/Ask average for last trade price for US30 | 2023-02-10 13:28:14.463 Added historical Intraday data request for US30 to the queue. | 2023-02-10 13:28:14.463 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2023-02-10 13:28:14.463 Triggering next historical data download in queue. | 2023-02-10 13:28:14.463 Using Bid/Ask average for last trade price for USOil | 2023-02-10 13:28:14.466 Added historical Intraday data request for USOil to the queue. | 2023-02-10 13:28:14.467 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2023-02-10 13:28:14.467 Triggering next historical data download in queue. | 2023-02-10 13:28:14.467 Mapping ESH23-CME to ESH23. Service code: cme | 2023-02-10 13:28:14.475 Added historical Intraday data request for ESH23-CME to the queue. | 2023-02-10 13:28:14.475 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-02-10 13:28:14.475 Triggering next historical data download in queue. | 2023-02-10 13:28:14.475 Added historical Daily data request for SPX500 to the queue. | 2023-02-10 13:28:14.481 Triggering next historical data download in queue. | 2023-02-10 13:28:14.481 Using Bid/Ask average for last trade price for SPX500 | 2023-02-10 13:28:14.481 Added historical Daily data request for EURUSD to the queue. | 2023-02-10 13:28:14.483 Triggering next historical data download in queue. | 2023-02-10 13:28:14.483 Using Bid/Ask average for last trade price for EURUSD | 2023-02-10 13:28:14.483 Added historical Intraday data request for EURUSD to the queue. | 2023-02-10 13:28:14.486 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-02-10 13:28:14.486 Triggering next historical data download in queue. | 2023-02-10 13:28:14.486 SC Data - All Services | Connected to server complete. | 2023-02-10 13:28:14.498 Triggering next historical data download in queue. | 2023-02-10 13:28:14.498 Triggering next historical data download in queue. | 2023-02-10 13:28:14.498 Triggering next historical data download in queue. | 2023-02-10 13:28:14.498 Triggering next historical data download in queue. | 2023-02-10 13:28:14.498 No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.513 No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.514 No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.514 Mapping ESH23-CME to ESH23. Service code: cme | 2023-02-10 13:28:14.636 Using symbol data fast lookup vector | 2023-02-10 13:28:14.636 SC Data - All Services | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2023-02-10 13:28:14.636 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-02-10 13:28:14.636 DTC Client socket (2) | Creating socket. | 2023-02-10 13:28:14.643 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.643 DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-02-10 13:28:14.643 SC Data - All Services | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2023-02-10 13:28:14.643 Using Bid/Ask average for last trade price for USOil | 2023-02-10 13:28:14.649 SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 2 Service code: fxcm | 2023-02-10 13:28:14.649 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2023-02-10 13:28:14.649 DTC Client socket (3) | Creating socket. | 2023-02-10 13:28:14.649 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.649 DTC Client socket (3) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:28:14.649 SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 2 | 2023-02-10 13:28:14.655 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2023-02-10 13:28:14.665 SC DTC Delayed Exchange Data | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2023-02-10 13:28:14.665 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:14.665 DTC Client socket (4) | Creating socket. | 2023-02-10 13:28:14.667 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.667 DTC Client socket (4) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:28:14.667 SC DTC Delayed Exchange Data | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 3 | 2023-02-10 13:28:14.672 Added historical Intraday data request for AAPL-NQTV to the queue. | 2023-02-10 13:28:14.672 Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. | 2023-02-10 13:28:14.672 Triggering next historical data download in queue. | 2023-02-10 13:28:14.672 Using Bid/Ask average for last trade price for SPX500 | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Starting real-time market data updates for: SPX500. ID: 4 Service code: fxcm | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Requesting security definition data for: SPX500. ID: 4 | 2023-02-10 13:28:14.678 Using Bid/Ask average for last trade price for EURUSD | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 5 Service code: fxcm | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 5 | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Network connection to server complete. | 2023-02-10 13:28:14.745 SC DTC Data with Market Depth | Starting socket receive thread. | 2023-02-10 13:28:14.745 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-10 13:28:14.745 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-02-10 13:28:14.870 SC DTC Data with Market Depth | Sending logon request message. | 2023-02-10 13:28:14.870 Using Bid/Ask average for last trade price for XAUUSD | 2023-02-10 13:28:14.907 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 6 Service code: fxcm | 2023-02-10 13:28:14.907 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 6 | 2023-02-10 13:28:14.907 Using Bid/Ask average for last trade price for US30 | 2023-02-10 13:28:14.946 SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 7 Service code: fxcm | 2023-02-10 13:28:14.946 SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 7 | 2023-02-10 13:28:14.946 SC DTC Data with Market Depth | Received logon response. | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Successfully connected. | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Trading is not supported. | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-02-10 13:28:15.769 SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2023-02-10 13:28:15.769 SC DTC Data with Market Depth | Received security definition for symbol US30 | 2023-02-10 13:28:15.769 SC DTC Data with Market Depth | Received security definition for symbol USOil | 2023-02-10 13:28:15.769 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2023-02-10 13:28:15.769 Socket (1) | CloseSocket call. | 2023-02-10 13:28:34.462 Socket (1) | Closed. | 2023-02-10 13:28:34.462 HD Request # 1 | Error downloading historical Intraday data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:28:34.463 Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:34.463 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-02-10 13:28:34.463 Triggering next historical data download in queue. | 2023-02-10 13:28:34.463 Historical data download thread signaled to stop. | 2023-02-10 13:28:34.463 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:28:34.463 HD Request # 1 | Completion time: 20s. | 2023-02-10 13:28:34.463 HD Request # 2 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:34.463 HD Request # 2 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:34.464 HD Request # 2 | Using server: ds12.sierracharts.com port 10149 | 2023-02-10 13:28:34.464 Socket (1) | Creating socket. | 2023-02-10 13:28:34.470 Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:34.470 Socket (1) | Connecting to IP: 142.215.18.101. | 2023-02-10 13:28:34.470 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:35.682 * DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:28:35.682 DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:35.682 SC Data - All Services | Disconnected from the server. | 2023-02-10 13:28:35.682 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:35.682 DTC Client socket (2) | Closed. | 2023-02-10 13:28:35.682 DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:35.688 * DTC Client socket (4) | CloseSocket call. | 2023-02-10 13:28:35.688 DTC Client socket (4) | Closed. | 2023-02-10 13:28:35.688 DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:35.688 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-10 13:28:35.688 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:35.688 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:37.688 SC Data - All Services | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-02-10 13:28:37.688 DTC Client socket (2) | Creating socket. | 2023-02-10 13:28:37.688 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:28:37.688 DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:28:37.688 DTC Client socket (4) | Creating socket. | 2023-02-10 13:28:37.689 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:28:37.689 DTC Client socket (4) | Connecting to IP: 142.215.17.189. | 2023-02-10 13:28:37.689 |
| [2023-02-10 13:38:07] |
| anniemci - Posts: 11 |
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Reading Internal Order ID file. | 2023-02-10 13:28:07.549 Reading Trade Orders file. | 2023-02-10 13:28:07.659 Reading Trade Positions file. | 2023-02-10 13:28:07.664 Reading Trade Account Data files. | 2023-02-10 13:28:07.668 Software version: 2459 64-bit | 2023-02-10 13:28:07.669 Primary Thread ID: 18772 | 2023-02-10 13:28:07.669 Usage end date: 2023-04-04 | 2023-02-10 13:28:07.669 Enabled for: Advanced Features 2. | 2023-02-10 13:28:07.669 Enabled for: Sierra Chart Historical Data Service. | 2023-02-10 13:28:07.669 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-10 13:28:07.669 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-10 13:28:07.669 Enabled for exchange2: CME (Trading Account Required) | 2023-02-10 13:28:07.669 Enabled for exchange2: CBOT (Trading Account Required) | 2023-02-10 13:28:07.669 Enabled for exchange2: COMEX (Trading Account Required) | 2023-02-10 13:28:07.669 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-02-10 13:28:07.669 Enabled for exchange2: EUREX EOBI | 2023-02-10 13:28:07.669 Enabled for exchange2: fairx_exchange.data | 2023-02-10 13:28:07.669 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-10 13:28:07.669 Current selected Data/Trading service: SC Data - All Services | 2023-02-10 13:28:07.669 Custom symbol settings values: enabled | 2023-02-10 13:28:07.669 Chart Update Interval: 500 | 2023-02-10 13:28:07.669 Intraday Data Storage Time Unit: 1 | 2023-02-10 13:28:07.669 Time Zone: +00:00:00 (UTC+00) | 2023-02-10 13:28:07.669 2023-02-10 13:28:07 Local computer time in UTC | 2023-02-10 13:28:07.669 2023-02-10 13:28:07 Local computer time in SC Time Zone | 2023-02-10 13:28:07.669 2023-02-10 13:28:05 Server time in UTC | 2023-02-10 13:28:07.669 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-10 13:28:07.669 Program path: C:\SierraChart\ | 2023-02-10 13:28:07.669 Data Files path: C:\SierraChart\Data\ | 2023-02-10 13:28:07.669 OS Version Number: 10.0 | 2023-02-10 13:28:07.670 Locale Setting: C | 2023-02-10 13:28:07.670 DLLs: OrderFlowLabs.com_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll | 2023-02-10 13:28:07.670 Allowed protected custom studies: OrderFlowLabs.com, SST_FreeBundle, TWFX_Free, zyp_app, zyp_download_free_2, zyp_download_OF, zyp_download_PA, zyp_pack1, zyp_pack2, zyp_pack3, zyp_pack6, zyp_pack7 | 2023-02-10 13:28:07.670 Crash reporter started: true | 2023-02-10 13:28:07.670 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-02-10 13:28:07.695 HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-10 13:28:07.765 HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-10 13:28:07.809 HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-10 13:28:07.809 Received 5 login tokens. | 2023-02-10 13:28:07.922 Symbol settings MD5 received. Request ID: 1. | 2023-02-10 13:28:09.370 Symbol settings are up-to-date for scdataallservices. | 2023-02-10 13:28:09.370 XAUUSD 1 Min #1 | Reloading chart. | 2023-02-10 13:28:13.410 XAUUSD Daily #2 | Reloading chart. | 2023-02-10 13:28:13.430 US30 1 Min #3 | Reloading chart. | 2023-02-10 13:28:13.456 USOil 1 Min #4 | Reloading chart. | 2023-02-10 13:28:13.509 ESH23-CME 1 Min #5 | Reloading chart. | 2023-02-10 13:28:13.536 SPX500 Daily #6 | Reloading chart. | 2023-02-10 13:28:13.555 EURUSD Daily #7 | Reloading chart. | 2023-02-10 13:28:13.592 EURUSD 5 Min #8 | Reloading chart. | 2023-02-10 13:28:13.626 ESH23-CME #9 | Reloading chart. | 2023-02-10 13:28:13.654 ESH23-CME 1 Min #10 | Reloading chart. | 2023-02-10 13:28:14.021 AAPL-NQTV 5 Min #11 | Reloading chart. | 2023-02-10 13:28:14.050 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2023-02-10 13:28:14.240 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2023-02-10 13:28:14.266 ESH23-CME 1 Min #10 | StartDateTimeForLoadingOrderFills: 2023-01-30 16:15:00 | 2023-02-10 13:28:14.288 AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2023-02-10 13:28:14.296 Using Bid/Ask average for last trade price for XAUUSD | 2023-02-10 13:28:14.443 Using symbol data fast lookup vector | 2023-02-10 13:28:14.444 Starting DelayedDownloadMonitoringTimer | 2023-02-10 13:28:14.444 Starting HDTimeoutTimer | 2023-02-10 13:28:14.444 Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:14.444 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-02-10 13:28:14.444 Triggering next historical data download in queue. | 2023-02-10 13:28:14.444 HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:14.450 HD Request # 1 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:14.451 HD Request # 1 | Using server: ds4.sierracharts.com port 10150 | 2023-02-10 13:28:14.451 Socket (1) | Creating socket. | 2023-02-10 13:28:14.454 Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.454 Socket (1) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:28:14.454 Added historical Daily data request for XAUUSD to the queue. | 2023-02-10 13:28:14.461 Triggering next historical data download in queue. | 2023-02-10 13:28:14.461 Using Bid/Ask average for last trade price for US30 | 2023-02-10 13:28:14.463 Added historical Intraday data request for US30 to the queue. | 2023-02-10 13:28:14.463 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2023-02-10 13:28:14.463 Triggering next historical data download in queue. | 2023-02-10 13:28:14.463 Using Bid/Ask average for last trade price for USOil | 2023-02-10 13:28:14.466 Added historical Intraday data request for USOil to the queue. | 2023-02-10 13:28:14.467 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2023-02-10 13:28:14.467 Triggering next historical data download in queue. | 2023-02-10 13:28:14.467 Mapping ESH23-CME to ESH23. Service code: cme | 2023-02-10 13:28:14.475 Added historical Intraday data request for ESH23-CME to the queue. | 2023-02-10 13:28:14.475 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-02-10 13:28:14.475 Triggering next historical data download in queue. | 2023-02-10 13:28:14.475 Added historical Daily data request for SPX500 to the queue. | 2023-02-10 13:28:14.481 Triggering next historical data download in queue. | 2023-02-10 13:28:14.481 Using Bid/Ask average for last trade price for SPX500 | 2023-02-10 13:28:14.481 Added historical Daily data request for EURUSD to the queue. | 2023-02-10 13:28:14.483 Triggering next historical data download in queue. | 2023-02-10 13:28:14.483 Using Bid/Ask average for last trade price for EURUSD | 2023-02-10 13:28:14.483 Added historical Intraday data request for EURUSD to the queue. | 2023-02-10 13:28:14.486 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-02-10 13:28:14.486 Triggering next historical data download in queue. | 2023-02-10 13:28:14.486 SC Data - All Services | Connected to server complete. | 2023-02-10 13:28:14.498 Triggering next historical data download in queue. | 2023-02-10 13:28:14.498 Triggering next historical data download in queue. | 2023-02-10 13:28:14.498 Triggering next historical data download in queue. | 2023-02-10 13:28:14.498 Triggering next historical data download in queue. | 2023-02-10 13:28:14.498 No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.513 No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.514 No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.514 Mapping ESH23-CME to ESH23. Service code: cme | 2023-02-10 13:28:14.636 Using symbol data fast lookup vector | 2023-02-10 13:28:14.636 SC Data - All Services | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2023-02-10 13:28:14.636 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-02-10 13:28:14.636 DTC Client socket (2) | Creating socket. | 2023-02-10 13:28:14.643 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.643 DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-02-10 13:28:14.643 SC Data - All Services | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2023-02-10 13:28:14.643 Using Bid/Ask average for last trade price for USOil | 2023-02-10 13:28:14.649 SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 2 Service code: fxcm | 2023-02-10 13:28:14.649 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2023-02-10 13:28:14.649 DTC Client socket (3) | Creating socket. | 2023-02-10 13:28:14.649 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.649 DTC Client socket (3) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:28:14.649 SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 2 | 2023-02-10 13:28:14.655 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2023-02-10 13:28:14.665 SC DTC Delayed Exchange Data | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2023-02-10 13:28:14.665 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:14.665 DTC Client socket (4) | Creating socket. | 2023-02-10 13:28:14.667 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.667 DTC Client socket (4) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:28:14.667 SC DTC Delayed Exchange Data | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 3 | 2023-02-10 13:28:14.672 Added historical Intraday data request for AAPL-NQTV to the queue. | 2023-02-10 13:28:14.672 Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. | 2023-02-10 13:28:14.672 Triggering next historical data download in queue. | 2023-02-10 13:28:14.672 Using Bid/Ask average for last trade price for SPX500 | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Starting real-time market data updates for: SPX500. ID: 4 Service code: fxcm | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Requesting security definition data for: SPX500. ID: 4 | 2023-02-10 13:28:14.678 Using Bid/Ask average for last trade price for EURUSD | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 5 Service code: fxcm | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 5 | 2023-02-10 13:28:14.678 SC DTC Data with Market Depth | Network connection to server complete. | 2023-02-10 13:28:14.745 SC DTC Data with Market Depth | Starting socket receive thread. | 2023-02-10 13:28:14.745 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-10 13:28:14.745 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-02-10 13:28:14.870 SC DTC Data with Market Depth | Sending logon request message. | 2023-02-10 13:28:14.870 Using Bid/Ask average for last trade price for XAUUSD | 2023-02-10 13:28:14.907 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 6 Service code: fxcm | 2023-02-10 13:28:14.907 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 6 | 2023-02-10 13:28:14.907 Using Bid/Ask average for last trade price for US30 | 2023-02-10 13:28:14.946 SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 7 Service code: fxcm | 2023-02-10 13:28:14.946 SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 7 | 2023-02-10 13:28:14.946 SC DTC Data with Market Depth | Received logon response. | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Successfully connected. | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Trading is not supported. | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2023-02-10 13:28:15.581 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-02-10 13:28:15.769 SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2023-02-10 13:28:15.769 SC DTC Data with Market Depth | Received security definition for symbol US30 | 2023-02-10 13:28:15.769 SC DTC Data with Market Depth | Received security definition for symbol USOil | 2023-02-10 13:28:15.769 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2023-02-10 13:28:15.769 Socket (1) | CloseSocket call. | 2023-02-10 13:28:34.462 Socket (1) | Closed. | 2023-02-10 13:28:34.462 HD Request # 1 | Error downloading historical Intraday data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:28:34.463 Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:34.463 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-02-10 13:28:34.463 Triggering next historical data download in queue. | 2023-02-10 13:28:34.463 Historical data download thread signaled to stop. | 2023-02-10 13:28:34.463 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:28:34.463 HD Request # 1 | Completion time: 20s. | 2023-02-10 13:28:34.463 HD Request # 2 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:34.463 HD Request # 2 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:34.464 HD Request # 2 | Using server: ds12.sierracharts.com port 10149 | 2023-02-10 13:28:34.464 Socket (1) | Creating socket. | 2023-02-10 13:28:34.470 Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:34.470 Socket (1) | Connecting to IP: 142.215.18.101. | 2023-02-10 13:28:34.470 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:35.682 * DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:28:35.682 DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:35.682 SC Data - All Services | Disconnected from the server. | 2023-02-10 13:28:35.682 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:35.682 DTC Client socket (2) | Closed. | 2023-02-10 13:28:35.682 DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:35.688 * DTC Client socket (4) | CloseSocket call. | 2023-02-10 13:28:35.688 DTC Client socket (4) | Closed. | 2023-02-10 13:28:35.688 DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:35.688 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-10 13:28:35.688 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:35.688 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:37.688 SC Data - All Services | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-02-10 13:28:37.688 DTC Client socket (2) | Creating socket. | 2023-02-10 13:28:37.688 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:28:37.688 DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:28:37.688 DTC Client socket (4) | Creating socket. | 2023-02-10 13:28:37.689 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:28:37.689 DTC Client socket (4) | Connecting to IP: 142.215.17.189. | 2023-02-10 13:28:37.689 Socket (1) | CloseSocket call. | 2023-02-10 13:28:54.459 Socket (1) | Closed. | 2023-02-10 13:28:54.459 HD Request # 2 | Error downloading historical Intraday data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:28:54.459 Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:54.459 Triggering next historical data download in queue. | 2023-02-10 13:28:54.459 Historical data download thread signaled to stop. | 2023-02-10 13:28:54.459 HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:28:54.459 HD Request # 2 | Completion time: 20s. | 2023-02-10 13:28:54.459 HD Request # 3 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:54.459 HD Request # 3 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:54.459 HD Request # 3 | Using server: ds13-2.sierracharts.com port 10150 | 2023-02-10 13:28:54.459 Socket (1) | Creating socket. | 2023-02-10 13:28:54.465 Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:54.465 Socket (1) | Connecting to IP: 162.251.232.245. | 2023-02-10 13:28:54.465 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:58.713 * DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:58.714 * DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:28:58.715 DTC Client socket (2) | Closed. | 2023-02-10 13:28:58.715 DTC Client socket (4) | CloseSocket call. | 2023-02-10 13:28:58.716 DTC Client socket (4) | Closed. | 2023-02-10 13:28:58.716 DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:58.716 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-10 13:28:58.716 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:58.716 DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:58.716 SC Data - All Services | Disconnected from the server. | 2023-02-10 13:28:58.716 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:58.717 SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-02-10 13:29:00.715 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:29:00.715 DTC Client socket (2) | Creating socket. | 2023-02-10 13:29:00.716 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:29:00.716 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-02-10 13:29:00.716 DTC Client socket (4) | Creating socket. | 2023-02-10 13:29:00.717 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:29:00.717 DTC Client socket (4) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:29:00.717 SC Data - All Services | Network connection to server complete. | 2023-02-10 13:29:00.807 SC Data - All Services | Starting socket receive thread. | 2023-02-10 13:29:00.807 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-10 13:29:00.807 Socket (1) | CloseSocket call. | 2023-02-10 13:29:14.463 Socket (1) | Closed. | 2023-02-10 13:29:14.463 HD Request # 3 | Error downloading historical Intraday data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:29:14.464 Historical data download thread signaled to stop. | 2023-02-10 13:29:14.464 HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:29:14.464 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:29:14.464 HD Request # 3 | Receiving Intraday data for XAUUSD starting at 2023-02-10 13:28:15.920000 | 2023-02-10 13:29:14.464 Added 55 Time and Sales records to Intraday data file for XAUUSD after download. | 2023-02-10 13:29:14.465 HD Request # 3 | Timestamp of first Intraday data file record written: 2023-02-10 13:28:15.920000. | 2023-02-10 13:29:14.465 HD Request # 3 | Completion time: 20s. | 2023-02-10 13:29:14.465 HD Request # 3 | Intraday data download complete for XAUUSD. Unique request ID: 1 | 2023-02-10 13:29:14.465 Removing historical data download ID 1. | 2023-02-10 13:29:14.465 Real-time Intraday chart data file updates started for XAUUSD | 2023-02-10 13:29:14.465 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 18772 | 2023-02-10 13:29:14.470 Intraday chart data file opened for XAUUSD | 2023-02-10 13:29:14.470 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-02-10 13:29:14.470 Triggering next historical data download in queue. | 2023-02-10 13:29:14.470 HD Request # 4 | Downloading Historical Daily chart data for XAUUSD. Starting date: 1973-02-10. Service: fxcm | 2023-02-10 13:29:14.470 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2023-02-10 13:29:14.470 Socket (1) | Creating socket. | 2023-02-10 13:29:14.470 Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:29:14.470 Socket (1) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:29:14.470 DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-02-10 13:29:20.047 * DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-02-10 13:29:20.047 DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:29:20.050 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-10 13:29:20.050 DTC Client socket (2) | Closed. | 2023-02-10 13:29:20.050 SC Data - All Services | Waiting for socket receive thread to end | 2023-02-10 13:29:20.050 DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:29:20.051 SC Data - All Services | Disconnected from the server. | 2023-02-10 13:29:20.051 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:29:20.051 DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:29:21.759 * DTC Client socket (4) | CloseSocket call. | 2023-02-10 13:29:21.759 DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:29:21.759 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-10 13:29:21.759 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:29:21.759 DTC Client socket (4) | Closed. | 2023-02-10 13:29:21.759 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2023-02-10 13:29:22.041 DTC Client socket (2) | Creating socket. | 2023-02-10 13:29:22.048 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:29:22.048 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2023-02-10 13:29:22.048 SC Data - All Services | Network connection to server complete. | 2023-02-10 13:29:22.135 SC Data - All Services | Starting socket receive thread. | 2023-02-10 13:29:22.135 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-10 13:29:22.135 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-02-10 13:29:22.234 SC Data - All Services | Sending logon request message. | 2023-02-10 13:29:22.234 SC Data - All Services | Received logon response. | 2023-02-10 13:29:22.327 SC Data - All Services | Server Name: RealTime Server. | 2023-02-10 13:29:22.327 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-02-10 13:29:22.327 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-02-10 13:29:22.327 SC Data - All Services | Waiting for socket receive thread to end | 2023-02-10 13:29:22.327 DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:29:22.327 SC Data - All Services | Disconnected from the server. | 2023-02-10 13:29:22.327 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:29:22.327 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-02-10 13:29:22.327 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-02-10 13:29:22.412 DTC Client socket (2) | Closed. | 2023-02-10 13:29:22.412 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:29:23.764 DTC Client socket (2) | Creating socket. | 2023-02-10 13:29:23.764 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:29:23.764 DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:29:23.764 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-02-10 13:29:24.323 DTC Client socket (4) | Creating socket. | 2023-02-10 13:29:24.324 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:29:24.324 DTC Client socket (4) | Connecting to IP: 142.215.18.148. | 2023-02-10 13:29:24.324 Socket (1) | CloseSocket call. | 2023-02-10 13:29:34.463 HD Request # 4 | Error downloading historical Daily data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:29:34.463 Socket (1) | Closed. | 2023-02-10 13:29:34.463 Added historical Daily data request for XAUUSD to the queue. | 2023-02-10 13:29:34.463 Triggering next historical data download in queue. | 2023-02-10 13:29:34.463 Historical data download thread signaled to stop. | 2023-02-10 13:29:34.463 HD Request # 4 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:29:34.463 HD Request # 4 | Completion time: 20s. | 2023-02-10 13:29:34.463 HD Request # 5 | Downloading Historical Daily chart data for XAUUSD. Starting date: 1973-02-10. Service: fxcm | 2023-02-10 13:29:34.463 HD Request # 5 | Using server: ds12.sierracharts.com port 10150 | 2023-02-10 13:29:34.464 Socket (1) | Creating socket. | 2023-02-10 13:29:34.464 Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:29:34.464 Socket (1) | Connecting to IP: 142.215.18.101. | 2023-02-10 13:29:34.464 |
| [2023-02-10 13:38:51] |
| anniemci - Posts: 11 |
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Further logs provided above from user. Please be advised my free account will run out tomorrow so I will need to post further replies from a new account made next week.
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| [2023-02-10 20:57:17] |
| Sierra_Chart Engineering - Posts: 17585 |
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No definitely do not create a new account. We can keep it active . Also an inactive Sierra Chart account does not prevent you from posting on this board. There's quite a lot of errors in here. So the firewall is blocking several connections. These connections are still getting blocked: SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:37.688 SC Data - All Services | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-02-10 13:28:37.688 Take note of the server and the port. Use a Ping to determine the IP address. Here is another connection getting blocked: HD Request # 3 | Using server: ds13-2.sierracharts.com port 10150 | 2023-02-10 13:28:54.459 There are going to be quite a few ports and IP addresses for you to open up. Maybe it is not worth it for you. Maybe the customer should be finding a different way to connect. All of the data you need is already in the log. At this point there is no need to be consulting with us further. You can see the connection addresses which you can ping and get the IP address for and the port. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-10 23:41:01
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