Support Board
Date/Time: Fri, 29 Nov 2024 16:28:07 +0000
failed to download
View Count: 435
| [2023-01-25 22:07:20] |
| User812728 - Posts: 26 |
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So after a few days of having my computer turned off, all of my 'nqh23_CME' charts went blank and then I saw a red 'failed to download' message. Also, I keep getting a message in my message log that says 'error writing to cached intraday data file. Error writing record to file C:/SierraChart/Data/NQH23-CME.scid. Error: Windows error code 1392 I have tried to 'delete all data and downloads' however my nqh23-CME charts now only show the first several candlestick. Also, every other contract (e.g. mnqh23 or ESH23) seem fine, so its just this nqh23 contract. Any help would be greatly appreciated. Thanks |
| [2023-01-25 23:05:16] |
| John - SC Support - Posts: 36350 |
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An Internet search for Windows Error Code 1392 is showing that it is a "Corrupted File System". From what you have stated, it sounds like the file that holds the NQH23 data is corrupted and that is why you are having the issues you are having. Exit out of Sierra Chart and then you will need to go to the operating system and delete the file. Open the File Explorer and go to the 'Data' folder under the main Sierra Chart installation folder (typically C:\SierraChart, but it may differ on your system). Find the file named NQH23-CME.scid and delete it. After this, start Sierra Chart again and go to the chartbook for NQH23-CME and it should correct itself. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-25 23:37:15] |
| Sierra_Chart Engineering - Posts: 17228 |
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Here are the instructions to delete a chart data: Chart Data and Chart Data Files: Deleting a Chart Data File Although it sounds like you have a much more significant problem with your storage device. This may not resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-25 23:37:38
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| [2023-01-26 21:03:43] |
| User812728 - Posts: 26 |
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Thank you all for your help but it seems to have resolved itself. Cheers
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