Support Board
Date/Time: Fri, 29 Nov 2024 20:56:13 +0000
Translating Symbols to Current Service IS NOT translating
View Count: 443
| [2023-01-10 15:55:07] |
| Houari Ramos - Posts: 27 |
|
Seems that I'm going through this same issue almost every month now and its beginning to become a bit frustrating. I'm getting a Green connection data feed on the trading & charting platform, yet, I keep receiving a "Downloaded Failed. Historical data only supported with Sierra Chart data feed.", Whenever I try to translate to current symbols and do the rollovers. My problem is not seeing the correct symbols and the volume amount populate on the trading & charting platform. My connection from Sierra Chart to my CQG account is correct. I have the Advanced features of which Package 11 is the equivalent to give me the external connectivity and access to real-time data. And, under "Available Services": Denali Exchange Data Feed Service (Optional): 1.(Checked GREEN)- The Denali Data Feed is included with your current Service Package. Documentation: Denali Exchange Data Feed Documentation: Teton Order Routing Service Denali Exchange Data Feed NASDAQ Exchange (Optional): 1.(Checked GREEN)--The Denali Data Feed is active. 2.[Todo] NASDAQ Exchange Agreements 3.[Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges [NASDAQ] Denali Exchange Data Feed CME / CBOT / NYMEX / COMEX Exchanges (Optional): 1.(Checked GREEN) The Denali Data Feed is active. 2.(Checked GREEN) CME / CBOT / NYMEX / COMEX Exchange Agreements 3.[Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges [CME / CBOT / NYMEX / COMEX] Denali Exchange Data Feed EUREX Exchanges (Optional): Sierra Chart version 2223 or higher required to use this data feed. 1.(Checked GREEN) The Denali Data Feed is active. 2.[Todo] EUREX Exchange Agreements 3.[Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges [EUREX] Denali Exchange Data Feed CFE (VIX) Exchanges (Optional): Sierra Chart version 2223 or higher required to use this data feed. 1.(Checked GREEN) The Denali Data Feed is active. 2.[Todo] CFE Exchange Agreements 3.[Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges [CFE (VIX)] I really don't know what else to do. According to my knowledge it seems about right. |
| [2023-01-10 17:02:56] |
| John - SC Support - Posts: 36350 |
|
Your problem is that your exchanges did not automatically renew on January 1, 2023, so you are not setup to get the data from us. You need to make sure you have enough funds in your account and then reactivate the exchanges you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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