Support Board
Date/Time: Fri, 29 Nov 2024 10:25:20 +0000
Have active NASDAQ US stock data subscription but getting delayed data
View Count: 767
| [2023-01-10 15:43:24] |
| trader0222 - Posts: 30 |
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Hi Support, Today strangely I have not been able to get live streaming data in my sub-instance. My quote board isn't updating in real time. "Last Time column" is always delayed. There were a lot of messages popping up in my charts on downloading historical data on a random basis. I will send my message log via "Send for Analysis" for your review. Thank you |
| [2023-01-10 16:56:34] |
| John - SC Support - Posts: 36350 |
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The main thing we need to understand is whether you are having any issues with these particular symbols in your Main Instance. If you do not have any charts open for them in the main instance, then please open one and see if you are getting the data in the Main Instance without any problem. If you are having issues with the data in the Main Instance, then we need to see your Message Log from the Main Instance. If you are getting the data in the Main Instance correctly, then go to the Sub-Instance where you are having the issue and for each chart that has a problem select Edit >> Delete All Data And Download. This should resolve the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-11 13:58:01] |
| trader0222 - Posts: 30 |
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Hi, I just tried to open AAPL-NQTV in my main instance. Data was downloaded halfway and I got a timeout message in red "Download Failed. Error downloading historical Intraday data for AAPL-NQTV. The download timed out." I am uploading my Message Log thru "Send For Analysis" |
| [2023-01-11 16:41:07] |
| John - SC Support - Posts: 36350 |
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We see the following in your log: Socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine.
This means you had a network connectivity issue. Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-12 14:28:13] |
| trader0222 - Posts: 30 |
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Hi John, Thank you for your support. I have altered my firewall rules to resolve error code 10053. (Just got a new SSD hence relocated SierraChart :) However, I seem to be see some behavior within the log that looks abnormal. Are these normal and expected? Also attaching full message log thru "Send For Analysis" Interactive Brokers | Real-time data for symbol AAPL-NQTV is currently unavailable. | 2023-01-12 22:10:56.159 Interactive Brokers | Real-time data for symbol ADBE-NQTV is currently unavailable. | 2023-01-12 22:10:56.159 Interactive Brokers | Real-time data for symbol AMZN-NQTV is currently unavailable. | 2023-01-12 22:10:56.159 Interactive Brokers | Real-time data for symbol BRK.B-NQTV is currently unavailable. | 2023-01-12 22:10:56.159 Interactive Brokers | Real-time data for symbol DIA-NQTV is currently unavailable. | 2023-01-12 22:10:56.159 Interactive Brokers | Real-time data for symbol GOOG-NQTV is currently unavailable. | 2023-01-12 22:10:56.159 Interactive Brokers | Real-time data for symbol GS-NQTV is currently unavailable. | 2023-01-12 22:10:56.159 After sometime, Interactive Brokers | Real-time data for symbol AAPL-NQTV has been restored. | 2023-01-12 22:10:59.703 Interactive Brokers | Real-time data for symbol ADBE-NQTV has been restored. | 2023-01-12 22:10:59.704 Interactive Brokers | Real-time data for symbol AMZN-NQTV has been restored. | 2023-01-12 22:10:59.704 Interactive Brokers | Real-time data for symbol BRK.B-NQTV has been restored. | 2023-01-12 22:10:59.704 Interactive Brokers | Real-time data for symbol DIA-NQTV has been restored. | 2023-01-12 22:10:59.704 Interactive Brokers | Real-time data for symbol GOOG-NQTV has been restored. | 2023-01-12 22:10:59.704 Interactive Brokers | Real-time data for symbol GS-NQTV has been restored. | 2023-01-12 22:10:59.704 Interactive Brokers | Received security definition for symbol AAPL-NQTV | 2023-01-12 22:11:02.354 Interactive Brokers | Received security definition for symbol ADBE-NQTV | 2023-01-12 22:11:02.354 Interactive Brokers | Received security definition for symbol AMZN-NQTV | 2023-01-12 22:11:02.354 Interactive Brokers | Received security definition for symbol BRK.B-NQTV | 2023-01-12 22:11:02.354 Interactive Brokers | Received security definition for symbol DIA-NQTV | 2023-01-12 22:11:02.354 Interactive Brokers | Received security definition for symbol GOOG-NQTV | 2023-01-12 22:11:02.354 Interactive Brokers | Received security definition for symbol GS-NQTV | 2023-01-12 22:11:02.354 |
| [2023-01-12 14:38:01] |
| trader0222 - Posts: 30 |
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Hi John, Looks like my quote board and NASDAQ charts are still not working for both main and sub-instance. CME charts look perfect. |
| [2023-01-12 14:55:22] |
| Sierra_Chart Engineering - Posts: 17226 |
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In the main instance of Sierra Chart we need to see the Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Just one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-13 14:39:30] |
| trader0222 - Posts: 30 |
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Hi Support, Followed your instructions in your last post. Please see AAPL-NQTV. Sent message log via "Send for Analysis" |
| [2023-01-13 15:13:51] |
| John - SC Support - Posts: 36350 |
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The log shows that you are getting data for AAPL-NQTV. The one thing we do see is the following: Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 5. Symbol: QQQ-NQTV | 2023-01-13 22:37:22.243
When using the NASDAQ TotalView exchange with Interactive Brokers, you need to enter the Interactive Brokers symbol in the Trade and Current Quote Symbol and then enable the option for Use as Trade Only Symbol. This way, IB knows the symbol you want to trade and you get the data from our Denali feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-13 15:35:54] |
| trader0222 - Posts: 30 |
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Thanks John Interestingly, I updated my AAPL chart in my main instance and the rest of symbols in my sub-instance quote board looks updating properly now. Can I confirm that I do not need to alter every chart in my sub-instance? The other thing is my sub-instance has always been in Sim On mode. Not sure if that affects anything. |
| [2023-01-13 18:42:50] |
| John - SC Support - Posts: 36350 |
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You should not have to alter anything. The thing to keep in mind when you have an issue with data in the Sub-Instance is that it gets data from the Main Instance. Therefore, you would have to check the Main Instance to see if the data looks correct there or not and then correct it in the Main Instance before doing the sub-instance. But, hopefully, you just would not have issues that require any of this. Simulation Mode On does not make any difference to the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-18 15:11:32] |
| trader0222 - Posts: 30 |
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Hi Support, It appears that my data is still delayed - AAPL chart. Just a quick recap of what I've done following previous instructions. I have performed the following: When using the NASDAQ TotalView exchange with Interactive Brokers, you need to enter the Interactive Brokers symbol in the Trade and Current Quote Symbol and then enable the option for Use as Trade Only Symbol. This way, IB knows the symbol you want to trade and you get the data from our Denali feed.
However, I still observe this in my message log Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 4. Symbol: AAPL-NQTV | 2023-01-18 22:59:06.731
I get these messages for a lot of other symbols as well that are in my quoteboard. No way for me to enter the IB symbol and enable Trade Only Symbol as I do not have charts open. I also observed the following: Interactive Brokers | Market data type is Delayed for AAPL | 2023-01-18 22:59:06.867
SC DTC Data with Market Depth | Network connection to server complete. | 2023-01-18 22:59:06.992 FYI I have not subscribed to equities data with Interactive Brokers and want to solely rely on Denali for data. Hence, I am unsure of why my main instance is trying to get data from IB instead of Denali. I trade futures only and use NASDAQ totalfeed to see the performance of the various equities. Please assist. Thank you. Will also be uploading the message log. Date Time Of Last Edit: 2023-01-18 15:15:57
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| [2023-01-18 15:22:25] |
| Sierra_Chart Engineering - Posts: 17226 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Just one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-18 15:26:59] |
| trader0222 - Posts: 30 |
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Hi Support, Message Log uploaded. Please check AAPL-NQTV |
| [2023-01-18 16:38:18] |
| John - SC Support - Posts: 36350 |
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With regards to these messages: Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 7. Symbol: QQQ-NQTV | 2023-01-18 23:24:25.782
You need to enter the Interactive Brokers symbol for the particular instrument in the Trade and Current Quote Symbol field. Refer to the following: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Otherwise, we are not seeing any issues with the download of data in the log - particularly not for AAPL-NQTV. Why are you stating that the data is delayed? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-18 17:09:21] |
| trader0222 - Posts: 30 |
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Hi John, This issue seems to be intermittent. You need to enter the Interactive Brokers symbol for the particular instrument in the Trade and Current Quote Symbol field. Refer to the following:
Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol menu) For the above, I do not have charts opened for most of the symbols. Just have them in the quote board. I sent a message log as part of post #12. Perhaps you can check that message log instead. |
| [2023-01-18 18:21:22] |
| John - SC Support - Posts: 36350 |
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Given that the symbols are on the Quote Board, then you do not need to worry about those particular errors in the log. As long as you are not trading them, then it will not make any difference. We have looked through the Message Logs for the Main Instance and we are not seeing anything that shows a problem with the AAPL data. What exactly are you seeing in the Main Instance when you are having a problem. If you are having an issue in a Sub-Instance, then as we noted above, we need to look at how things are working in the Main Instance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-19 10:08:26] |
| trader0222 - Posts: 30 |
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Hi John, Basically I see that my AAPL chart in my main instance is delayed by a few minutes. Same thing as my quoteboard in my sub-instance where the symbols are not updated in real time. This has been happening on an intermittent basis though. I apologise for the number of messages. I shall monitor this at the open today and take screenshots/videos if the problem persists. |
| [2023-01-19 14:44:26] |
| trader0222 - Posts: 30 |
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Hi Support, Please see attached. I have to use my screenshots to show you the vertical time line. As you can see in the first picture, the currently drawn bar is lagging the real time clock The 2nd picture shows my quote board and a real time clock. Also lagging. |
Private File Private File |
| [2023-01-19 16:01:26] |
| Sierra_Chart Engineering - Posts: 17226 |
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So what you are experiencing is an intermittent issue where you are noticing lagging data at times. In this case refer to help topic 4: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-23 15:17:02] |
| trader0222 - Posts: 30 |
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Hi Support I see the following line in my message log this morning SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-23 23:12:39.050
Is this related to my data lagging issues? Anything I should do or try? Thank you |
| [2023-02-15 11:04:26] |
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No it is not related. One of the servers that was connected to among a group of servers is just not available to be connected to. The next one is immediately connected to after.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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