Support Board
Date/Time: Sat, 30 Nov 2024 00:41:17 +0000
Sieera Charts Blank
View Count: 264
| [2023-01-04 13:56:57] |
| User363045 - Posts: 2 |
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Hi Sierra Chart Support, I have a live, funded trading account with Dorman Trading, LLC. I use Sierra Charting with the Rithmic data feed. Due to a recent serious surgery, I have not been able to trade or even open my Sierra Charting for weeks. Now when I attempt to log on, I am not able to get the charts to load with neither past historical or live data for my charting. Can you please tell me what I need to do to get this re-activated again. Thank you for your time and any help you can provide. |
| [2023-01-04 19:08:42] |
| SC Support - Posts: 1896 |
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Hi there, we have re-activated the Real-time CME Group Exchanges that you had in December. The 'Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts' exchange has been internally activated, and will be renewed. This change will go in effect in approximately 3 minutes. If it does not, then restart Sierra Chart after that time. Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) |
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