Support Board
Date/Time: Sun, 24 Nov 2024 22:08:52 +0000
Data flow freezing / not updating
View Count: 2035
| [2013-05-01 00:17:49] |
| Ronin - Posts: 35 |
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Hi, I'm having some data flow issues on chart graphs / trade table (the main trade table where u bid/ask) For some reason the data flow freezes. it's occurring randomly, sometimes all graphs are freezing while the trade table continues to run, sometimes the opposite, and most of the time both of them are not getting updates I've read this topics - http://www.sierrachart.com/index.php?l=doc/helpdetails3.html#h3.9 http://www.sierrachart.com/index.php?l=doc/helpdetails3.html#h3.4 If I disconnect & reconnect to data feed it helps but only sometimes attached logs below: log #1 Software version: 965 | 2013-04-30 23:23:48 Current Service Package: 5 | 2013-04-30 23:23:48 Sierra Chart Historical Data Service is included. | 2013-04-30 23:23:48 Active service: TransAct | 2013-04-30 23:23:48 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2013-04-30 23:23:48 2013-04-30 23:23:48 Local computer clock time | 2013-04-30 23:23:48 2013-04-30 20:23:48 GMT time | 2013-04-30 23:23:48 2013-04-30 23:23:48 Time zone adjusted time | 2013-04-30 23:23:48 Time difference to server time: 4 seconds. | 2013-04-30 23:23:48 Program path: C:\SierraChart\SierraChartTransActMA\ | 2013-04-30 23:23:48 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2013-04-30 23:23:48 OS Version Number: 5.1 | 2013-04-30 23:23:48 HD Request # 1 - Downloading Intraday chart data for ESM3 to the file ESM3.scid. Service: scsrv | 2013-04-30 23:23:52 HD Request # 1 - Starting date and time: 2013-04-30 22:54:38 | 2013-04-30 23:23:52 HD Request # 1 - Using server: ds3.sierracharts.com port 10049 | 2013-04-30 23:23:52 HD Request # 3 - Downloading Historical Daily chart data for ESM13. Starting date: 2013-04-29. Service: ddf | 2013-04-30 23:23:52 HD Request # 3 - Requesting historical Daily data for ESM13 starting at 2013-04-28 | 2013-04-30 23:23:52 HD Request # 1 - Requesting up to 150 days of Intraday data. | 2013-04-30 23:23:52 HD Request # 1 - Decompressing data. | 2013-04-30 23:23:53 Symbols used for ESM3 continuous contract chart: | 2013-04-30 23:23:53 ESH3 | 2013-04-30 23:23:53 ESM3 | 2013-04-30 23:23:53 HD Request # 3 - Receiving historical Daily data for ESM13 starting at 2013-04-29 | 2013-04-30 23:23:57 Writing historical daily data for ESM13 to the file ESM13.dly | 2013-04-30 23:23:57 HD Request # 3 - Received 2 records from 2013-04-29 00:00:00 to 2013-04-30 00:00:00 (2.0 days) and wrote 2 records for ESM13 | 2013-04-30 23:23:57 HD Request # 3 - Daily download COMPLETE for ESM13 | 2013-04-30 23:23:57 HD Request # 1 - Historical data for ESM3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-04-30 23:23:57 HD Request # 1 - Received 0 records and wrote 0 records for ESM3 | 2013-04-30 23:23:57 HD Request # 1 - Intraday download COMPLETE for ESM3 | 2013-04-30 23:23:57 HD Request # 4 - Downloading Intraday chart data for ESH3 to the file ESH3.scid. Service: scsrv | 2013-04-30 23:23:58 HD Request # 4 - Starting date and time: 2013-03-15 15:30:23 | 2013-04-30 23:23:58 HD Request # 4 - Using server: ds4.sierracharts.com port 10049 | 2013-04-30 23:23:58 HD Request # 4 - Requesting up to 150 days of Intraday data. | 2013-04-30 23:23:59 HD Request # 4 - Decompressing data. | 2013-04-30 23:23:59 HD Request # 4 - Receiving Intraday data for ESH3 starting at 2013-03-15 15:30:23 | 2013-04-30 23:23:59 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-03-15 15:30:23 | 2013-04-30 23:23:59 HD Request # 4 - Historical data for ESH3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-04-30 23:23:59 HD Request # 4 - Received 2 records from 2013-03-15 15:30:23 to 2013-03-15 15:30:23 (0.0 seconds) and wrote 1 record for ESH3 | 2013-04-30 23:23:59 HD Request # 4 - Intraday download COMPLETE for ESH3 | 2013-04-30 23:23:59 Connecting to TransAct... | 2013-04-30 23:24:01 TransAct API Version: | 2013-04-30 23:24:01 TransAct Service - Account: 100061 | 2013-04-30 23:24:04 TransAct Service: Connected to market data feed. | 2013-04-30 23:24:04 TransAct Service: Not connecting to TransAct Trade server because the connection type is not Live. | 2013-04-30 23:24:04 TransAct Service: Connected to TransAct Trade server. | 2013-04-30 23:24:04 TransAct Service: Fully connected. | 2013-04-30 23:24:04 Starting updates for: ESM3 | 2013-04-30 23:24:04 HD Request # 6 - Downloading Intraday chart data for ESM3 to the file ESM3.scid. Service: scsrv | 2013-04-30 23:24:04 HD Request # 6 - Starting date and time: 2013-04-30 22:54:38 | 2013-04-30 23:24:04 HD Request # 6 - Using server: ds5.sierracharts.com port 10049 | 2013-04-30 23:24:04 Starting updates for: CLJ3 | 2013-04-30 23:24:04 Starting updates for: GCJ3 | 2013-04-30 23:24:04 Starting updates for: 6EM3 | 2013-04-30 23:24:04 Starting updates for: FESXM3 | 2013-04-30 23:24:04 HD Request # 6 - Requesting up to 150 days of Intraday data. | 2013-04-30 23:24:05 HD Request # 6 - Decompressing data. | 2013-04-30 23:24:05 HD Request # 6 - Receiving Intraday data for ESM3 starting at 2013-04-30 22:54:38 | 2013-04-30 23:24:05 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-04-30 22:54:38 | 2013-04-30 23:24:05 HD Request # 6 - Received 21960 records from 2013-04-30 22:54:38 to 2013-04-30 23:15:00 (20.4 minutes) and wrote 21960 records for ESM3 | 2013-04-30 23:24:09 HD Request # 6 - Intraday download COMPLETE for ESM3 | 2013-04-30 23:24:09 Real-time intraday chart data file updates started for ESM3 | 2013-04-30 23:24:09 HD Request # 8 - Downloading Intraday chart data for ESH3 to the file ESH3.scid. Service: scsrv | 2013-04-30 23:24:09 HD Request # 8 - Starting date and time: 2013-03-15 15:30:23 | 2013-04-30 23:24:09 HD Request # 8 - Using server: ds3.sierracharts.com port 10049 | 2013-04-30 23:24:09 HD Request # 8 - Requesting up to 150 days of Intraday data. | 2013-04-30 23:24:09 HD Request # 8 - Decompressing data. | 2013-04-30 23:24:10 HD Request # 8 - Receiving Intraday data for ESH3 starting at 2013-03-15 15:30:23 | 2013-04-30 23:24:10 HD Request # 8 - Timestamp of first Intraday data file record written: 2013-03-15 15:30:23 | 2013-04-30 23:24:10 HD Request # 8 - Received 2 records from 2013-03-15 15:30:23 to 2013-03-15 15:30:23 (0.0 seconds) and wrote 1 record for ESH3 | 2013-04-30 23:24:10 HD Request # 8 - Intraday download COMPLETE for ESH3 | 2013-04-30 23:24:10 Real-time intraday chart data file updates started for ESH3 | 2013-04-30 23:24:10 ContinuousIntradayDataLoader: Transitioning from ESH3.scid (volume: 63108) to ESM3.scid (volume: 65376) at 2013-03-08 00:00:00. | 2013-04-30 23:25:21 ContinuousIntradayDataLoader: Reached the end of ESM3.scid at 2013-04-30 20:15:00. | 2013-04-30 23:25:35 log #2: Software version: 965 | 2013-04-30 20:55:43 Current Service Package: 5 | 2013-04-30 20:55:43 Sierra Chart Historical Data Service is included. | 2013-04-30 20:55:43 Active service: TransAct | 2013-04-30 20:55:43 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2013-04-30 20:55:43 2013-04-30 20:55:43 Local computer clock time | 2013-04-30 20:55:43 2013-04-30 17:55:43 GMT time | 2013-04-30 20:55:43 2013-04-30 20:55:43 Time zone adjusted time | 2013-04-30 20:55:43 Time difference to server time: 4 seconds. | 2013-04-30 20:55:43 Program path: C:\SierraChart\SierraChartTransActMA\ | 2013-04-30 20:55:43 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2013-04-30 20:55:43 OS Version Number: 5.1 | 2013-04-30 20:55:43 HD Request # 1 - Downloading Intraday chart data for ESM3 to the file ESM3.scid. Service: scsrv | 2013-04-30 20:55:47 HD Request # 1 - Starting date and time: 2013-04-30 20:53:37 | 2013-04-30 20:55:47 HD Request # 1 - Using server: ds4.sierracharts.com port 10049 | 2013-04-30 20:55:47 HD Request # 3 - Downloading Historical Daily chart data for ESM13. Starting date: 2013-04-29. Service: ddf | 2013-04-30 20:55:47 HD Request # 3 - Requesting historical Daily data for ESM13 starting at 2013-04-28 | 2013-04-30 20:55:47 HD Request # 1 - Requesting up to 150 days of Intraday data. | 2013-04-30 20:55:47 HD Request # 1 - Decompressing data. | 2013-04-30 20:55:47 HD Request # 1 - Historical data for ESM3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-04-30 20:55:47 HD Request # 1 - Received 0 records and wrote 0 records for ESM3 | 2013-04-30 20:55:47 HD Request # 1 - Intraday download COMPLETE for ESM3 | 2013-04-30 20:55:47 Symbols used for ESM3 continuous contract chart: | 2013-04-30 20:55:48 ESH3 | 2013-04-30 20:55:48 ESM3 | 2013-04-30 20:55:48 HD Request # 3 - Receiving historical Daily data for ESM13 starting at 2013-04-29 | 2013-04-30 20:55:51 Writing historical daily data for ESM13 to the file ESM13.dly | 2013-04-30 20:55:51 HD Request # 3 - Received 2 records from 2013-04-29 00:00:00 to 2013-04-30 00:00:00 (2.0 days) and wrote 2 records for ESM13 | 2013-04-30 20:55:52 HD Request # 3 - Daily download COMPLETE for ESM13 | 2013-04-30 20:55:52 HD Request # 4 - Downloading Intraday chart data for ESH3 to the file ESH3.scid. Service: scsrv | 2013-04-30 20:55:52 HD Request # 4 - Starting date and time: 2013-03-15 15:30:23 | 2013-04-30 20:55:52 HD Request # 4 - Using server: ds5.sierracharts.com port 10049 | 2013-04-30 20:55:52 HD Request # 4 - Requesting up to 150 days of Intraday data. | 2013-04-30 20:55:52 HD Request # 4 - Decompressing data. | 2013-04-30 20:55:53 HD Request # 4 - Receiving Intraday data for ESH3 starting at 2013-03-15 15:30:23 | 2013-04-30 20:55:53 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-03-15 15:30:23 | 2013-04-30 20:55:53 HD Request # 4 - Historical data for ESH3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-04-30 20:55:53 HD Request # 4 - Received 2 records from 2013-03-15 15:30:23 to 2013-03-15 15:30:23 (0.0 seconds) and wrote 1 record for ESH3 | 2013-04-30 20:55:53 HD Request # 4 - Intraday download COMPLETE for ESH3 | 2013-04-30 20:55:53 Connecting to TransAct... | 2013-04-30 20:55:55 TransAct API Version: | 2013-04-30 20:55:55 TransAct Service - Account: 100061 | 2013-04-30 20:56:01 TransAct Service: Connected to market data feed. | 2013-04-30 20:56:01 TransAct Service: Not connecting to TransAct Trade server because the connection type is not Live. | 2013-04-30 20:56:01 TransAct Service: Connected to TransAct Trade server. | 2013-04-30 20:56:01 TransAct Service: Fully connected. | 2013-04-30 20:56:01 Starting updates for: ESM3 | 2013-04-30 20:56:01 HD Request # 6 - Downloading Intraday chart data for ESM3 to the file ESM3.scid. Service: scsrv | 2013-04-30 20:56:02 HD Request # 6 - Starting date and time: 2013-04-30 20:53:37 | 2013-04-30 20:56:02 HD Request # 6 - Using server: ds3.sierracharts.com port 10049 | 2013-04-30 20:56:02 HD Request # 6 - Requesting up to 150 days of Intraday data. | 2013-04-30 20:56:02 HD Request # 6 - Decompressing data. | 2013-04-30 20:56:03 HD Request # 6 - Receiving Intraday data for ESM3 starting at 2013-04-30 20:53:37 | 2013-04-30 20:56:03 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-04-30 20:53:37 | 2013-04-30 20:56:03 Starting updates for: CLJ3 | 2013-04-30 20:56:03 Starting updates for: GCJ3 | 2013-04-30 20:56:03 Starting updates for: 6EM3 | 2013-04-30 20:56:03 Starting updates for: FESXM3 | 2013-04-30 20:56:03 HD Request # 6 - Received 747 records from 2013-04-30 20:53:37 to 2013-04-30 20:56:05 (2.5 minutes) and wrote 747 records for ESM3 | 2013-04-30 20:56:05 HD Request # 6 - Intraday download COMPLETE for ESM3 | 2013-04-30 20:56:05 Real-time intraday chart data file updates started for ESM3 | 2013-04-30 20:56:05 HD Request # 8 - Downloading Intraday chart data for ESH3 to the file ESH3.scid. Service: scsrv | 2013-04-30 20:56:05 HD Request # 8 - Starting date and time: 2013-03-15 15:30:23 | 2013-04-30 20:56:05 HD Request # 8 - Using server: ds4.sierracharts.com port 10049 | 2013-04-30 20:56:05 HD Request # 8 - Requesting up to 150 days of Intraday data. | 2013-04-30 20:56:05 HD Request # 8 - Decompressing data. | 2013-04-30 20:56:05 HD Request # 8 - Receiving Intraday data for ESH3 starting at 2013-03-15 15:30:23 | 2013-04-30 20:56:05 HD Request # 8 - Timestamp of first Intraday data file record written: 2013-03-15 15:30:23 | 2013-04-30 20:56:05 HD Request # 8 - Received 2 records from 2013-03-15 15:30:23 to 2013-03-15 15:30:23 (0.0 seconds) and wrote 1 record for ESH3 | 2013-04-30 20:56:06 HD Request # 8 - Intraday download COMPLETE for ESH3 | 2013-04-30 20:56:06 Real-time intraday chart data file updates started for ESH3 | 2013-04-30 20:56:06 ContinuousIntradayDataLoader: Transitioning from ESH3.scid (volume: 63108) to ESM3.scid (volume: 65376) at 2013-03-08 00:00:00. | 2013-04-30 20:57:20 ContinuousIntradayDataLoader: Reached the end of ESM3.scid at 2013-04-30 17:57:14. | 2013-04-30 20:57:35 Any idea what could be the problem? Thanks in advance! Date Time Of Last Edit: 2013-05-01 00:19:03
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| [2013-05-01 00:30:39] |
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There can be a problem with the data feed which we do not control. In which case you need to have your broker put you in contact with TransAct support. It is their responsibility to help you with data feed issues. The other problem is you could be looking at expired futures contracts symbols. So make sure you are using the current contract symbol. Please refer to this page: http://www.sierrachart.com/index.php?l=doc/helpdetails5.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-01 00:31:14
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