Support Board
Date/Time: Sat, 30 Nov 2024 00:59:39 +0000
Rithmic Permission Denied after installing Sierra Chart Again
View Count: 459
| [2022-12-30 13:29:50] |
| User551479 - Posts: 9 |
|
Hello, I deleted my instance of Sierra Chart from my pc yesterday and reinstalled it. Now when I connect to Rithmic, I am getting a permission denied message. I have a funded account that includes Rithmic Data. I have read the instructions here: Rithmic Trading Platform Service: Setup Instructions I have triple checked my username and password. I have reached out to my broker, and they said I am good to go on their side. How can I resolve this issue? |
| [2022-12-30 17:06:35] |
| John - SC Support - Posts: 36350 |
|
Refer to the following for what information we have on the Permission Denied message from Rithmic: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-30 17:11:26] |
| User551479 - Posts: 9 |
|
Yessir thanks, I got a message from Rithmic saying this: *********** has requested 40227388495 bytes of historical market data out of a limit of 40000000000. At this point our system has automatically suspended all Historical Market Data Privileges for this user for the remainder of the week. |
| [2022-12-30 17:50:02] |
| John - SC Support - Posts: 36350 |
|
We do not have a limitation on historical data requests with our Denali Exchange Data Feed. If you are interested in this data, then refer to the following: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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