Support Board
Date/Time: Fri, 22 Nov 2024 01:32:17 +0000
Can't connect to TT price feed.
View Count: 1818
| [2013-05-01 00:05:05] |
| User79048 - Posts: 15 |
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Have checked my system; no firewalls or other issues that I can find. This has been ongoing for 2 days; thought it might be the TT server so waited to see if it corrected itself. Software version: 967 | 2013-05-01 00:00:46 Current Service Package: 3 | 2013-05-01 00:00:46 Sierra Chart Historical Data Service is included. | 2013-05-01 00:00:46 Active service: Trading Technologies | 2013-05-01 00:00:46 Data/Trade Service Settings automatically set. | 2013-05-01 00:00:46 Time Zone: +00:00:00 (UTC+00) | 2013-05-01 00:00:46 2013-04-30 17:00:46 Local computer clock time | 2013-05-01 00:00:46 2013-05-01 00:00:46 GMT time | 2013-05-01 00:00:46 2013-05-01 00:00:46 Time zone adjusted time | 2013-05-01 00:00:46 Time difference to server time: 0 seconds. | 2013-05-01 00:00:46 Program path: C:\SierraChart\ | 2013-05-01 00:00:46 Data Files path: C:\SierraChart\Data\ | 2013-05-01 00:00:46 OS Version Number: 6.1 | 2013-05-01 00:00:46 Connecting to Trading Technologies... | 2013-05-01 00:00:52 Starting the Price Feed session. Connecting to 63.85.80.126 port 10502... | 2013-05-01 00:00:52 The network socket is connected. | 2013-05-01 00:00:52 TT Price Feed FIX Session: Sending the Logon message. | 2013-05-01 00:00:52 TT Price Feed FIX Session: Received a Logout message. Text = Unable to login to adapter 102TTFIX11: TTUserSetup Error - User's gateway logins are not compatible with the FIX Adapter's gateway logins. Please contact your System Administrator. | 2013-05-01 00:00:52 TT Price Feed FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-05-01 00:00:52 TT Price Feed FIX Session: Logged out and disconnected. | 2013-05-01 00:00:52 Disconnected from TT FIX Price Feed session. | 2013-05-01 00:00:52 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-01 00:00:52 To prevent further connection attempts, select File >> Disconnect. | 2013-05-01 00:00:52 Disconnected from Trading Technologies. | 2013-05-01 00:00:52 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-01 00:00:52 Date Time Of Last Edit: 2013-05-01 00:21:42
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| [2013-05-01 00:22:25] |
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Please contact your broker and let them know you are getting this error message when connecting to the Price data feed server: Unable to login to adapter 102TTFIX11: TTUserSetup Error - User's gateway logins are not compatible with the FIX Adapter's gateway logins Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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