Support Board
Date/Time: Sat, 30 Nov 2024 02:36:01 +0000
Chart is not updated automatically F.US.HSIF23
View Count: 385
| [2022-12-23 17:29:00] |
| User994888 - Posts: 14 |
|
I guess "Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 01:03:10.705" is cause. The symbol error. I have tried 'translate symbol to current service". It does not help. Pls share what I can fix it. The following is message log ============================= CQG WebAPI | Connecting to server api.cqg.com | 2022-12-24 01:03:08.429 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-24 01:03:08.429 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-12-24 01:03:08.431 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-12-24 01:03:08.431 CQG WebSocket socket (3) | Connecting to IP: 118.201.11.218. | 2022-12-24 01:03:08.431 CQG WebSocket | Opening WebSocket. | 2022-12-24 01:03:08.480 CQG WebSocket | Sending WebSocket handshake. | 2022-12-24 01:03:08.480 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-24 01:03:08.633 CQG WebSocket | Server header | Connection: upgrade | 2022-12-24 01:03:08.633 CQG WebSocket | Server header | Sec-WebSocket-Accept: JKZ0qJjytU/EYjGFlAu+hJGJsvs= | 2022-12-24 01:03:08.633 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-24 01:03:08.633 CQG WebSocket | Server header | Upgrade: websocket | 2022-12-24 01:03:08.633 CQG WebSocket | Server header | | 2022-12-24 01:03:08.633 CQG WebSocket | Web socket state is now open. | 2022-12-24 01:03:08.633 CQG WebAPI | WebSocket connected. | 2022-12-24 01:03:08.633 CQG WebAPI | Sending market data logon message. | 2022-12-24 01:03:08.633 CQG WebAPI | Base Time: 2022-12-18T07:15:40. 2022-12-18 07:15:40 | 2022-12-24 01:03:08.899 CQG WebAPI | Logon successful. Session Token = udEQkJ6OWzLBl2sxS7lanRM85/v/wV297VndTIJtKVgLn/AR//xMZ8Xqjtj+F77Is2MJ8CtB8oS | 2022-12-24 01:03:08.899 CQG WebAPI | Connected to server complete. | 2022-12-24 01:03:08.899 Triggering next historical data download in queue. | 2022-12-24 01:03:08.900 Triggering next historical data download in queue. | 2022-12-24 01:03:08.900 Triggering next historical data download in queue. | 2022-12-24 01:03:08.900 Triggering next historical data download in queue. | 2022-12-24 01:03:08.900 Updated verified funded futures trading account ending date to: 2023-01-22 17:03:08 | 2022-12-24 01:03:08.900 CQG WebAPI | Sending Trade Accounts request message. | 2022-12-24 01:03:08.901 No download requests in the queue to start downloads for. | 2022-12-24 01:03:08.901 No download requests in the queue to start downloads for. | 2022-12-24 01:03:08.901 No download requests in the queue to start downloads for. | 2022-12-24 01:03:08.901 No download requests in the queue to start downloads for. | 2022-12-24 01:03:08.901 CQG WebAPI | Brokerage name: AMP. Account Name: 157115 | 2022-12-24 01:03:08.993 Updated verified funded futures trading account ending date to: 2023-01-22 17:03:08 | 2022-12-24 01:03:08.993 CQG WebAPI | Sending collateral subscribe request. | 2022-12-24 01:03:08.993 CQG WebAPI | Sending positions subscribe request. RequestID: 295486 | 2022-12-24 01:03:09.139 CQG WebAPI | Sending orders subscribe request. RequestID: 295487 | 2022-12-24 01:03:09.139 Mapping F.US.HSIF23 to HSF23. Service code: HongKongFutures.Exchange | 2022-12-24 01:03:09.240 Using symbol data fast lookup vector | 2022-12-24 01:03:09.240 SC Data - All Services | Starting real-time market data updates for: F.US.HSIF23 (HSF23). ID: 1 Service code: HongKongFutures.Exchange | 2022-12-24 01:03:09.240 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2022-12-24 01:03:09.240 CQG WebAPI | Sending symbol resolution request for F.US.HSIF23. ID: 295488 | 2022-12-24 01:03:09.240 SC Data - All Services | Requesting security definition data for: F.US.HSIF23 (HSF23). ID: 1 | 2022-12-24 01:03:09.241 Added historical Intraday data request for F.US.HSIF23 to the queue. | 2022-12-24 01:03:09.241 Intraday data recording state for symbol F.US.HSIF23 is set to download 'Pending'. | 2022-12-24 01:03:09.241 Triggering next historical data download in queue. | 2022-12-24 01:03:09.241 DTC Client socket (4) | Creating socket. | 2022-12-24 01:03:09.241 DTC Client socket (4) | New receive buffer size: 5242880 | 2022-12-24 01:03:09.241 DTC Client socket (4) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:03:09.241 Delaying start of download for F.US.HSIF23. | 2022-12-24 01:03:09.249 CQG WebAPI | Received symbol resolution report for symbol F.US.HSIF23. Search Symbol: F.US.HSIF23. Request ID: 295488. Contract ID: 1. | 2022-12-24 01:03:09.286 SC Data - All Services | Network connection to server complete. | 2022-12-24 01:03:09.445 SC Data - All Services | Starting socket receive thread. | 2022-12-24 01:03:09.445 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-24 01:03:09.446 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-24 01:03:09.671 SC Data - All Services | Sending logon request message. | 2022-12-24 01:03:09.671 SC Data - All Services | Received logon response. | 2022-12-24 01:03:10.421 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-24 01:03:10.421 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-24 01:03:10.421 SC Data - All Services | Successfully connected. | 2022-12-24 01:03:10.421 SC Data - All Services | Trading is not supported. | 2022-12-24 01:03:10.421 SC Data - All Services | Restarting real-time data updates for symbol: F.US.HSIF23 -> HSF23 | 2022-12-24 01:03:10.421 Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 01:03:10.705 SC Data - All Services | Received security definition for symbol F.US.HSIF23 | 2022-12-24 01:03:10.705 HD Request # 4 | Downloading Intraday chart data for F.US.HSIF23 to the file F.US.HSIF23.scid. Service: HongKongFutures.Exchange | 2022-12-24 01:03:10.843 HD Request # 4 | Download start date-time: 2022-12-24 00:47:03.000000. File last date-time: 2022-12-24 00:47:03.095000 | 2022-12-24 01:03:10.844 HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2022-12-24 01:03:10.845 Socket (5) | Creating socket. | 2022-12-24 01:03:10.846 Socket (5) | New receive buffer size: 5242880 | 2022-12-24 01:03:10.846 Socket (5) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:03:10.846 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-12-24 01:03:11.256 HD Request # 4 | Sending historical data logon request message. | 2022-12-24 01:03:11.256 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-12-24 00:47:03. Record interval: 0. Symbol: HSF23 | 2022-12-24 01:03:11.910 HD Request # 4 | Decompressing data. | 2022-12-24 01:03:12.115 HD Request # 4 | Receiving Intraday data for F.US.HSIF23 starting at 2022-12-24 00:47:03.095000 | 2022-12-24 01:03:12.115 Socket (5) | CloseSocket call. | 2022-12-24 01:03:12.116 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:03:12.116 Historical data download thread signaled to stop. | 2022-12-24 01:03:12.116 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-12-24 00:47:33.525000. | 2022-12-24 01:03:12.116 HD Request # 4 | Received 3 Intraday data records from 2022-12-24 00:47:03.095000 to 2022-12-24 00:47:58.264000 (55.2 seconds) and wrote 2 records for F.US.HSIF23 | 2022-12-24 01:03:12.116 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-12-23 16:47:58.264000 | 2022-12-24 01:03:12.118 HD Request # 4 | Completion time: 2s. | 2022-12-24 01:03:12.118 HD Request # 4 | Intraday data download complete for F.US.HSIF23. Unique request ID: 4 | 2022-12-24 01:03:12.118 Removing historical data download ID 4. | 2022-12-24 01:03:12.118 Real-time Intraday chart data file updates started for F.US.HSIF23 | 2022-12-24 01:03:12.118 Intraday chart data file opened for F.US.HSIF23 | 2022-12-24 01:03:12.118 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-12-24 01:03:12.118 Triggering next historical data download in queue. | 2022-12-24 01:03:12.118 No download requests in the queue to start downloads for. | 2022-12-24 01:03:12.118 Socket (5) | Socket gracefully closed by remote side. | 2022-12-24 01:03:12.322 Socket (5) | Closed. | 2022-12-24 01:03:12.322 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-24 01:04:16.047 CQG WebSocket socket (1) | Closed. | 2022-12-24 01:04:16.047 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-12-24 01:04:46.051 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-24 01:05:16.052 CQG WebSocket socket (2) | Closed. | 2022-12-24 01:05:16.052 CQG WebSocket socket (2) | Deleting network socket now after delay. | 2022-12-24 01:05:46.061 CQG WebAPI | Received LoggedOff message. Reason: Your session was closed due to a concurrent session. | 2022-12-24 01:12:41.542 Connection to the external service has been lost. | 2022-12-24 01:12:41.542 CQG WebAPI | Sending Web API Logoff message. | 2022-12-24 01:12:41.575 CQG WebSocket socket (3) | CloseSocket call. | 2022-12-24 01:12:41.575 CQG WebSocket | WebSocket closed. | 2022-12-24 01:12:41.575 CQG WebAPI | WebSocket closed. | 2022-12-24 01:12:41.575 CQG WebAPI | Disconnected. | 2022-12-24 01:12:41.575 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-24 01:12:41.575 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-12-24 01:12:41.575 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2022-12-24 01:12:41.615 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:12:41.615 CQG WebAPI | Connecting to server api.cqg.com | 2022-12-24 01:12:43.570 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-24 01:12:43.570 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-12-24 01:12:43.577 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-12-24 01:12:43.578 CQG WebSocket socket (1) | Connecting to IP: 118.201.11.218. | 2022-12-24 01:12:43.578 CQG WebSocket | Opening WebSocket. | 2022-12-24 01:12:43.620 CQG WebSocket | Sending WebSocket handshake. | 2022-12-24 01:12:43.620 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-24 01:12:43.752 CQG WebSocket | Server header | Connection: upgrade | 2022-12-24 01:12:43.752 CQG WebSocket | Server header | Sec-WebSocket-Accept: d08NkvnIXbACmparzjk4JLCLQoM= | 2022-12-24 01:12:43.752 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-24 01:12:43.752 CQG WebSocket | Server header | Upgrade: websocket | 2022-12-24 01:12:43.752 CQG WebSocket | Server header | | 2022-12-24 01:12:43.752 CQG WebSocket | Web socket state is now open. | 2022-12-24 01:12:43.752 CQG WebAPI | WebSocket connected. | 2022-12-24 01:12:43.752 CQG WebAPI | Sending market data logon message. | 2022-12-24 01:12:43.752 CQG WebAPI | Base Time: 2022-12-18T07:15:40. 2022-12-18 07:15:40 | 2022-12-24 01:12:44.021 CQG WebAPI | Logon successful. Session Token = SNfHCk+TEyjWr+wmp8RMzcUVA6yFlJPc1296dV8Ptaw68DgEzIlEtWom8Ra8Ex6mApDMwru+RVK | 2022-12-24 01:12:44.021 CQG WebAPI | Connected to server complete. | 2022-12-24 01:12:44.021 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-24 01:12:44.021 DTC Client socket (4) | CloseSocket call. | 2022-12-24 01:12:44.022 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:12:44.022 SC Data - All Services | Disconnected from the server. | 2022-12-24 01:12:44.022 Triggering next historical data download in queue. | 2022-12-24 01:12:44.023 Triggering next historical data download in queue. | 2022-12-24 01:12:44.023 Triggering next historical data download in queue. | 2022-12-24 01:12:44.023 Triggering next historical data download in queue. | 2022-12-24 01:12:44.023 Updated verified funded futures trading account ending date to: 2023-01-22 17:12:44 | 2022-12-24 01:12:44.023 CQG WebAPI | Sending Trade Accounts request message. | 2022-12-24 01:12:44.023 No download requests in the queue to start downloads for. | 2022-12-24 01:12:44.023 No download requests in the queue to start downloads for. | 2022-12-24 01:12:44.023 No download requests in the queue to start downloads for. | 2022-12-24 01:12:44.023 No download requests in the queue to start downloads for. | 2022-12-24 01:12:44.023 CQG WebAPI | Brokerage name: AMP. Account Name: 157115 | 2022-12-24 01:12:44.115 Updated verified funded futures trading account ending date to: 2023-01-22 17:12:44 | 2022-12-24 01:12:44.115 CQG WebAPI | Sending collateral subscribe request. | 2022-12-24 01:12:44.115 Mapping F.US.HSIF23 to HSF23. Service code: HongKongFutures.Exchange | 2022-12-24 01:12:44.152 Using symbol data fast lookup vector | 2022-12-24 01:12:44.152 SC Data - All Services | Starting real-time market data updates for: F.US.HSIF23 (HSF23). ID: 1 Service code: HongKongFutures.Exchange | 2022-12-24 01:12:44.152 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2022-12-24 01:12:44.152 CQG WebAPI | Sending symbol resolution request for F.US.HSIF23. ID: 295491 | 2022-12-24 01:12:44.152 SC Data - All Services | Requesting security definition data for: F.US.HSIF23 (HSF23). ID: 1 | 2022-12-24 01:12:44.152 Added historical Intraday data request for F.US.HSIF23 to the queue. | 2022-12-24 01:12:44.152 Intraday data recording state for symbol F.US.HSIF23 is set to download 'Pending'. | 2022-12-24 01:12:44.152 Triggering next historical data download in queue. | 2022-12-24 01:12:44.152 Delaying start of download for F.US.HSIF23. | 2022-12-24 01:12:44.157 DTC Client socket (2) | Creating socket. | 2022-12-24 01:12:44.160 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-24 01:12:44.160 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:12:44.160 CQG WebAPI | Received symbol resolution report for symbol F.US.HSIF23. Search Symbol: F.US.HSIF23. Request ID: 295491. Contract ID: 1. | 2022-12-24 01:12:44.216 DTC Client socket (4) | Socket gracefully closed by remote side. | 2022-12-24 01:12:44.222 DTC Client socket (4) | Closed. | 2022-12-24 01:12:44.222 CQG WebAPI | Sending positions subscribe request. RequestID: 295492 | 2022-12-24 01:12:44.275 CQG WebAPI | Sending orders subscribe request. RequestID: 295493 | 2022-12-24 01:12:44.275 SC Data - All Services | Network connection to server complete. | 2022-12-24 01:12:44.361 SC Data - All Services | Starting socket receive thread. | 2022-12-24 01:12:44.361 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-24 01:12:44.361 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-24 01:12:44.572 SC Data - All Services | Sending logon request message. | 2022-12-24 01:12:44.572 SC Data - All Services | Received logon response. | 2022-12-24 01:12:45.321 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-24 01:12:45.321 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-24 01:12:45.321 SC Data - All Services | Successfully connected. | 2022-12-24 01:12:45.321 SC Data - All Services | Trading is not supported. | 2022-12-24 01:12:45.321 SC Data - All Services | Restarting real-time data updates for symbol: F.US.HSIF23 -> HSF23 | 2022-12-24 01:12:45.321 Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 01:12:45.600 SC Data - All Services | Received security definition for symbol F.US.HSIF23 | 2022-12-24 01:12:45.601 HD Request # 5 | Downloading Intraday chart data for F.US.HSIF23 to the file F.US.HSIF23.scid. Service: HongKongFutures.Exchange | 2022-12-24 01:12:46.461 HD Request # 5 | Download start date-time: 2022-12-24 00:47:58.000000. File last date-time: 2022-12-24 00:47:58.264000 | 2022-12-24 01:12:46.462 HD Request # 5 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2022-12-24 01:12:46.463 Socket (4) | Creating socket. | 2022-12-24 01:12:46.463 Socket (4) | New receive buffer size: 5242880 | 2022-12-24 01:12:46.463 Socket (4) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:12:46.463 HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-12-24 01:12:46.872 HD Request # 5 | Sending historical data logon request message. | 2022-12-24 01:12:46.872 HD Request # 5 | Requesting Intraday data. Start date-time: 2022-12-24 00:47:58. Record interval: 0. Symbol: HSF23 | 2022-12-24 01:12:47.522 HD Request # 5 | Decompressing data. | 2022-12-24 01:12:47.723 HD Request # 5 | Receiving Intraday data for F.US.HSIF23 starting at 2022-12-24 00:47:58.264000 | 2022-12-24 01:12:47.724 Socket (4) | CloseSocket call. | 2022-12-24 01:12:47.724 Historical data download thread signaled to stop. | 2022-12-24 01:12:47.724 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:12:47.724 HD Request # 5 | Timestamp of first Intraday data file record written: 2022-12-24 00:48:18.550000. | 2022-12-24 01:12:47.725 HD Request # 5 | Received 30 Intraday data records from 2022-12-24 00:47:58.264000 to 2022-12-24 00:57:39.381000 (9.7 minutes) and wrote 29 records for F.US.HSIF23 | 2022-12-24 01:12:47.725 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-12-23 16:57:39.381000 | 2022-12-24 01:12:47.727 HD Request # 5 | Completion time: 1s. | 2022-12-24 01:12:47.727 HD Request # 5 | Intraday data download complete for F.US.HSIF23. Unique request ID: 5 | 2022-12-24 01:12:47.727 Removing historical data download ID 5. | 2022-12-24 01:12:47.727 Real-time Intraday chart data file updates started for F.US.HSIF23 | 2022-12-24 01:12:47.727 Intraday chart data file opened for F.US.HSIF23 | 2022-12-24 01:12:47.727 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-12-24 01:12:47.727 Triggering next historical data download in queue. | 2022-12-24 01:12:47.727 No download requests in the queue to start downloads for. | 2022-12-24 01:12:47.728 Socket (4) | Socket gracefully closed by remote side. | 2022-12-24 01:12:47.929 Socket (4) | Closed. | 2022-12-24 01:12:47.929 CQG WebAPI | Received LoggedOff message. Reason: Your session was closed due to a concurrent session. | 2022-12-24 01:13:13.713 Connection to the external service has been lost. | 2022-12-24 01:13:13.713 CQG WebAPI | Sending Web API Logoff message. | 2022-12-24 01:13:13.744 CQG WebSocket socket (1) | CloseSocket call. | 2022-12-24 01:13:13.744 CQG WebSocket | WebSocket closed. | 2022-12-24 01:13:13.744 CQG WebAPI | WebSocket closed. | 2022-12-24 01:13:13.744 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-12-24 01:13:13.745 CQG WebAPI | Disconnected. | 2022-12-24 01:13:13.745 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-24 01:13:13.745 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-12-24 01:13:13.786 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:13:13.786 CQG WebAPI | Connecting to server api.cqg.com | 2022-12-24 01:13:15.754 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-24 01:13:15.754 CQG WebSocket socket (4) | Creating socket. Using TLS 1.2. | 2022-12-24 01:13:15.755 CQG WebSocket socket (4) | New receive buffer size: 5242880 | 2022-12-24 01:13:15.755 CQG WebSocket socket (4) | Connecting to IP: 118.201.11.218. | 2022-12-24 01:13:15.755 CQG WebSocket | Opening WebSocket. | 2022-12-24 01:13:15.803 CQG WebSocket | Sending WebSocket handshake. | 2022-12-24 01:13:15.803 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-24 01:13:15.963 CQG WebSocket | Server header | Connection: upgrade | 2022-12-24 01:13:15.963 CQG WebSocket | Server header | Sec-WebSocket-Accept: 4qBzgvz72IjmDOeTC+EsyJy81ZM= | 2022-12-24 01:13:15.963 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-24 01:13:15.963 CQG WebSocket | Server header | Upgrade: websocket | 2022-12-24 01:13:15.963 CQG WebSocket | Server header | | 2022-12-24 01:13:15.963 CQG WebSocket | Web socket state is now open. | 2022-12-24 01:13:15.963 CQG WebAPI | WebSocket connected. | 2022-12-24 01:13:15.963 CQG WebAPI | Sending market data logon message. | 2022-12-24 01:13:15.963 CQG WebAPI | Base Time: 2022-12-18T07:15:40. 2022-12-18 07:15:40 | 2022-12-24 01:13:16.236 CQG WebAPI | Logon successful. Session Token = E1baGOax8jVqAuFRy81jN02rcLvYsJ/Dk19/0iNh4gkvsv5pvGFFenl8cfx05sINdcM1XvLFbu6 | 2022-12-24 01:13:16.236 CQG WebAPI | Connected to server complete. | 2022-12-24 01:13:16.236 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-24 01:13:16.236 DTC Client socket (2) | CloseSocket call. | 2022-12-24 01:13:16.237 SC Data - All Services | Disconnected from the server. | 2022-12-24 01:13:16.237 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:13:16.237 Triggering next historical data download in queue. | 2022-12-24 01:13:16.237 Triggering next historical data download in queue. | 2022-12-24 01:13:16.237 Triggering next historical data download in queue. | 2022-12-24 01:13:16.237 Triggering next historical data download in queue. | 2022-12-24 01:13:16.237 Updated verified funded futures trading account ending date to: 2023-01-22 17:13:16 | 2022-12-24 01:13:16.237 CQG WebAPI | Sending Trade Accounts request message. | 2022-12-24 01:13:16.238 No download requests in the queue to start downloads for. | 2022-12-24 01:13:16.238 No download requests in the queue to start downloads for. | 2022-12-24 01:13:16.238 No download requests in the queue to start downloads for. | 2022-12-24 01:13:16.238 No download requests in the queue to start downloads for. | 2022-12-24 01:13:16.238 CQG WebAPI | Brokerage name: AMP. Account Name: 157115 | 2022-12-24 01:13:16.373 Updated verified funded futures trading account ending date to: 2023-01-22 17:13:16 | 2022-12-24 01:13:16.373 CQG WebAPI | Sending collateral subscribe request. | 2022-12-24 01:13:16.373 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-24 01:13:16.449 DTC Client socket (2) | Closed. | 2022-12-24 01:13:16.449 CQG WebAPI | Sending positions subscribe request. RequestID: 295496 | 2022-12-24 01:13:16.478 CQG WebAPI | Sending orders subscribe request. RequestID: 295497 | 2022-12-24 01:13:16.478 Mapping F.US.HSIF23 to HSF23. Service code: HongKongFutures.Exchange | 2022-12-24 01:13:16.679 Using symbol data fast lookup vector | 2022-12-24 01:13:16.679 SC Data - All Services | Starting real-time market data updates for: F.US.HSIF23 (HSF23). ID: 1 Service code: HongKongFutures.Exchange | 2022-12-24 01:13:16.679 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2022-12-24 01:13:16.679 CQG WebAPI | Sending symbol resolution request for F.US.HSIF23. ID: 295498 | 2022-12-24 01:13:16.679 SC Data - All Services | Requesting security definition data for: F.US.HSIF23 (HSF23). ID: 1 | 2022-12-24 01:13:16.679 Added historical Intraday data request for F.US.HSIF23 to the queue. | 2022-12-24 01:13:16.680 Intraday data recording state for symbol F.US.HSIF23 is set to download 'Pending'. | 2022-12-24 01:13:16.680 Triggering next historical data download in queue. | 2022-12-24 01:13:16.680 DTC Client socket (2) | Creating socket. | 2022-12-24 01:13:16.687 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-24 01:13:16.687 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:13:16.687 Delaying start of download for F.US.HSIF23. | 2022-12-24 01:13:16.691 CQG WebAPI | Received symbol resolution report for symbol F.US.HSIF23. Search Symbol: F.US.HSIF23. Request ID: 295498. Contract ID: 1. | 2022-12-24 01:13:16.721 SC Data - All Services | Network connection to server complete. | 2022-12-24 01:13:16.901 SC Data - All Services | Starting socket receive thread. | 2022-12-24 01:13:16.901 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-24 01:13:16.901 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-24 01:13:17.124 SC Data - All Services | Sending logon request message. | 2022-12-24 01:13:17.124 SC Data - All Services | Received logon response. | 2022-12-24 01:13:17.880 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-24 01:13:17.880 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-24 01:13:17.880 SC Data - All Services | Successfully connected. | 2022-12-24 01:13:17.880 SC Data - All Services | Trading is not supported. | 2022-12-24 01:13:17.880 SC Data - All Services | Restarting real-time data updates for symbol: F.US.HSIF23 -> HSF23 | 2022-12-24 01:13:17.880 Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 01:13:18.162 SC Data - All Services | Received security definition for symbol F.US.HSIF23 | 2022-12-24 01:13:18.162 HD Request # 6 | Downloading Intraday chart data for F.US.HSIF23 to the file F.US.HSIF23.scid. Service: HongKongFutures.Exchange | 2022-12-24 01:13:18.483 HD Request # 6 | Download start date-time: 2022-12-24 00:57:39.000000. File last date-time: 2022-12-24 00:57:39.381000 | 2022-12-24 01:13:18.485 HD Request # 6 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2022-12-24 01:13:18.485 Socket (5) | Creating socket. | 2022-12-24 01:13:18.485 Socket (5) | New receive buffer size: 5242880 | 2022-12-24 01:13:18.485 Socket (5) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:13:18.485 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-12-24 01:13:18.900 HD Request # 6 | Sending historical data logon request message. | 2022-12-24 01:13:18.900 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-12-24 00:57:39. Record interval: 0. Symbol: HSF23 | 2022-12-24 01:13:19.550 HD Request # 6 | Decompressing data. | 2022-12-24 01:13:19.752 HD Request # 6 | Receiving Intraday data for F.US.HSIF23 starting at 2022-12-24 00:57:39.381000 | 2022-12-24 01:13:19.757 Socket (5) | CloseSocket call. | 2022-12-24 01:13:19.757 Historical data download thread signaled to stop. | 2022-12-24 01:13:19.757 HD Request # 6 | Received 1 Intraday data record from 2022-12-24 00:57:39.381000 to 2022-12-24 00:57:39.381000 (0.0 seconds) and wrote 0 records for F.US.HSIF23 | 2022-12-24 01:13:19.757 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:13:19.757 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-12-23 16:57:39.381000 | 2022-12-24 01:13:19.759 HD Request # 6 | Completion time: 1s. | 2022-12-24 01:13:19.759 HD Request # 6 | Intraday data download complete for F.US.HSIF23. Unique request ID: 6 | 2022-12-24 01:13:19.759 Removing historical data download ID 6. | 2022-12-24 01:13:19.759 Real-time Intraday chart data file updates started for F.US.HSIF23 | 2022-12-24 01:13:19.759 Intraday chart data file opened for F.US.HSIF23 | 2022-12-24 01:13:19.759 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-12-24 01:13:19.759 Triggering next historical data download in queue. | 2022-12-24 01:13:19.760 No download requests in the queue to start downloads for. | 2022-12-24 01:13:19.760 Socket (5) | Socket gracefully closed by remote side. | 2022-12-24 01:13:19.958 Socket (5) | Closed. | 2022-12-24 01:13:19.958 CQG WebSocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-24 01:14:46.194 CQG WebSocket socket (3) | Closed. | 2022-12-24 01:14:46.194 Requested new login tokens. | 2022-12-24 01:15:00.929 Received 8 login tokens. | 2022-12-24 01:15:01.834 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-24 01:15:16.201 CQG WebSocket socket (1) | Closed. | 2022-12-24 01:15:16.201 CQG WebSocket socket (3) | Deleting network socket now after delay. | 2022-12-24 01:15:16.201 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-12-24 01:15:46.202 |
| [2022-12-27 12:28:56] |
| Sierra_Chart Engineering - Posts: 17267 |
|
We apologize for the delay. We are looking at this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-27 12:31:28] |
| Sierra_Chart Engineering - Posts: 17267 |
|
This issue is resolved: Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized.
You should be getting the real-time data now. If not, then restart Sierra Chart and once again we apologize for the delay with getting to this. We did not realize this was an issue specific to your account with an exchange activation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-27 12:32:58
|
| [2022-12-28 00:48:20] |
| User994888 - Posts: 14 |
|
Thanks. I see there is no more "Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized". It looks the problem fixed. I will see the coming market opening whether the real time date can be updated in the chart
|
| [2022-12-28 01:17:57] |
| User994888 - Posts: 14 |
|
thanks I see the real time data can update the chart. The fix is ok thanks
|
| [2022-12-28 02:46:25] |
| Sierra_Chart Engineering - Posts: 17267 |
|
Ok this is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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