Support Board
Date/Time: Sat, 30 Nov 2024 03:53:06 +0000
No live data
View Count: 347
| [2022-12-22 04:07:31] |
| User827002 - Posts: 36 |
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I've had countless problems accessing live data this past month. I paid for service package 5 which is what I used to go through for Sierra. I then discovered that I need service package 11, so I paid for that hoping to get some sort of refund or credit for what I paid for package 5 which I didn't. Now it's showing that I have live data but I can't pull up a chart, which AMP told me was because Sierra no longer uses CQG which is who I'm using through AMP. Please help further assist.
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| [2022-12-22 06:04:34] |
| Sierra_Chart Engineering - Posts: 17267 |
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, so I paid for that hoping to get some sort of refund or credit for what I paid for package 5 which I didn't. What happens when you go from Service Package 5 to 11 is your usage time is adjusted. So you did not lose any value of what you paid for. You still received what you paid for.2022-11-23 06:18:52 ** Set Status for Service Package to '11 - Integrated Advanced' till 2022-12-16.
The next thing you need to do is complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And then activate the exchange or exchanges you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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