Support Board
Date/Time: Fri, 29 Nov 2024 10:40:36 +0000
[User Discussion] - Charts disappearing
View Count: 774
| [2022-12-20 14:42:08] |
| Albert - Posts: 11 |
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Several charts have disappeared from various chartbooks, and one chart today is not updating, it is the symbol GLD. How can I fix it? Thank you.
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| [2022-12-20 15:08:40] |
| Sierra_Chart Engineering - Posts: 17226 |
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Do you mean the chart window itself is not present or there is just no data displaying? GLD will not provide streaming data updates. For streaming data updates you need to use the symbol GLD-NQTV Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-20 15:08:50
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| [2022-12-21 20:31:22] |
| Albert - Posts: 11 |
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This will explain better: I had a chartbook that I named it "INTERNALS" In this chartbook I had many charts, for: VIX, TICKS, VOLUME, etc., etc. It worked excellent for a long time, and now the charbook "INTERNALS" opens, with no charts, just blank. This I explain myself well? |
| [2022-12-21 20:34:16] |
| Albert - Posts: 11 |
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Oh, I forgot. My data source is Interactivebrokers
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| [2022-12-21 20:40:16] |
| John - SC Support - Posts: 36350 |
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There is no reason why charts would disappear from a chartbook unless they were specifically deleted, or they are "hidden". Be sure you go to the CW menu at the top and see if the charts are listed in there, but not showing in the tabs. This would mean the charts re hidden - just select the chart from that CW menu to get it to show. There is one other possibility, if you updated from a very old version recently, then it is possible that the chartbook was not compatible with the current version and you lost some of the data due to this. Let us know if this is the case and we can help you fix this. The other option you have is to go to one of the Backup Chartbooks that are created and see if you can find a recent one that has all the charts in it and start from there. Refer to the following for how to find and use a backup chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-21 20:41:02
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| [2023-02-11 17:54:32] |
| taipeicity - Posts: 52 |
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It happened to me too I have more than ，10 chartbooks which have been working normally Until a year ago, one day the 4 chartbooks on the right contain NO CHARTS when i open them Still can not figure out what had happened? even after i loaded them from the backup folder, the charts in chartbooks still disappeared Please help to solved the problem |
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