Support Board
Date/Time: Sat, 30 Nov 2024 04:42:40 +0000
Symbol Error VX future
View Count: 478
| [2022-12-15 15:31:02] |
| User447301 - Posts: 10 |
|
I keep getting a message saying "Symbol Error - VXG23_FUT_CFE is unknown, unavailable, or improperly formatted..." How can I fix it? Thank you |
 Immagine 2022-12-15 152630.jpg / V - Attached On 2022-12-15 15:24:31 UTC - Size: 43.47 KB - 88 views Attachment Deleted. |
| [2022-12-15 17:59:02] |
| John - SC Support - Posts: 36350 |
|
First, please update your Symbol Settings to ensure there is not an issue with this. Refer to the following instructions: Global Symbol Settings: Update Symbol Settings Second, look through your charts and see if you have any open for the symbol VX?##-CFE. If you do have a chart (or multiple) that are using this symbol, then try opening a new chart for VXG23-CFE and let us know if this works for you. If it does, then just stick with this shorter format for the symbol. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-15 19:37:36] |
| User447301 - Posts: 10 |
|
I've tried all of that and the problem is still present
|
| [2022-12-15 21:12:30] |
| John - SC Support - Posts: 36350 |
|
If this is in a Sub-Instance then please go to the main instance and update the symbol settings and then try to open a chart for VXG23_FUT_CFE. Otherwise, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-16 03:54:22] |
| User447301 - Posts: 10 |
|
The chart is on a Sub-Instance, but even updating the symbol settings from the main instance the problem is still there. The symbol is VXF23_FUT_CFE. This is the Message Log: Software version: 2451 64-bit | 2022-12-15 22:50:27.244 Primary Thread ID: 59256 | 2022-12-15 22:50:27.245 Usage end date: 2023-04-26 | 2022-12-15 22:50:27.245 Enabled for: Advanced Features 2. | 2022-12-15 22:50:27.245 Enabled for: Sierra Chart Historical Data Service. | 2022-12-15 22:50:27.245 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-15 22:50:27.245 Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-15 22:50:27.245 Enabled for exchange2: CME | 2022-12-15 22:50:27.245 Enabled for exchange2: CBOT | 2022-12-15 22:50:27.245 Enabled for exchange2: CFE | 2022-12-15 22:50:27.245 Enabled for exchange2: fairx_exchange.data | 2022-12-15 22:50:27.245 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-15 22:50:27.245 Current selected Data/Trading service: DTC - Sub Instance | 2022-12-15 22:50:27.245 Custom symbol settings values: enabled | 2022-12-15 22:50:27.245 Chart Update Interval: 100 | 2022-12-15 22:50:27.245 Intraday Data Storage Time Unit: 0 | 2022-12-15 22:50:27.245 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-12-15 22:50:27.245 2022-12-16 03:50:27 Local computer time in UTC | 2022-12-15 22:50:27.245 2022-12-15 22:50:27 Local computer time in SC Time Zone | 2022-12-15 22:50:27.245 2022-12-16 03:37:05 Server time in UTC | 2022-12-15 22:50:27.245 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-12-15 22:50:27.245 Program path: D:\SierraChart\SierraChartInstance_2\ | 2022-12-15 22:50:27.245 Data Files path: D:\SierraChart\SierraChartInstance_2\Data\ | 2022-12-15 22:50:27.245 OS Version Number: 10.0 | 2022-12-15 22:50:27.245 Locale Setting: C | 2022-12-15 22:50:27.245 DLLs: BvS_vol_InvestiTrade_64.dll, MarkStudy_64.dll, Mark_vol_64.dll, UserContributedStudies_64.dll | 2022-12-15 22:50:27.246 Allowed protected custom studies: | 2022-12-15 22:50:27.246 Crash reporter started: true | 2022-12-15 22:50:27.246 Interactive Brokers | Real-time data for symbol ES-202303-CME is currently unavailable. | 2022-12-15 22:50:29.871 Interactive Brokers | Real-time data for symbol VXF23_FUT_CFE is currently unavailable. | 2022-12-15 22:50:29.872 Interactive Brokers | Real-time data for symbol RTY-202303-CME-USD is currently unavailable. | 2022-12-15 22:50:29.872 Interactive Brokers | Real-time data for symbol USDX is currently unavailable. | 2022-12-15 22:50:29.872 Interactive Brokers | Real-time data for symbol YM-202303-CBOT is currently unavailable. | 2022-12-15 22:50:29.872 Interactive Brokers | Real-time data for symbol NQ-202303-CME is currently unavailable. | 2022-12-15 22:50:29.872 Interactive Brokers | Market data feed reported to be lost. | 2022-12-15 22:50:29.872 File >> Disconnect selected. | 2022-12-15 22:50:41.014 Interactive Brokers | Waiting for socket receive thread to end | 2022-12-15 22:50:41.021 DTC Client socket (1) | CloseSocket call. | 2022-12-15 22:50:41.022 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-15 22:50:41.022 Interactive Brokers | Disconnected. | 2022-12-15 22:50:41.022 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-15 22:50:41.022 DTC Client socket (1) | Closed. | 2022-12-15 22:50:41.022 Interactive Brokers | Connecting to the server 127.0.0.1. Port 11099 | 2022-12-15 22:51:05.461 DTC Client socket (1) | Creating socket. | 2022-12-15 22:51:05.461 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-15 22:51:05.461 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-12-15 22:51:05.461 Interactive Brokers | Network connection to server complete. | 2022-12-15 22:51:05.470 Interactive Brokers | Starting socket receive thread. | 2022-12-15 22:51:05.470 Interactive Brokers | Sending encoding request to server: Binary VLS. Compression: none | 2022-12-15 22:51:05.470 Interactive Brokers | Setting DTC encoding to Binary VLS | 2022-12-15 22:51:05.471 Interactive Brokers | Sending logon request message. | 2022-12-15 22:51:05.471 Interactive Brokers | Received logon response. | 2022-12-15 22:51:05.475 Interactive Brokers | Server Name: SC DTC Server. Build=44102. | 2022-12-15 22:51:05.475 Interactive Brokers | Server protocol version: 8. Client protocol version: 8 | 2022-12-15 22:51:05.475 Interactive Brokers | Successfully connected. Connected to SC DTC Protocol server. Service=interactive_brokers.trading|SymbolSettings=interactive_brokers.trading. | 2022-12-15 22:51:05.475 Interactive Brokers | Trading is supported. | 2022-12-15 22:51:05.475 Interactive Brokers | Order cancel and replace is supported. | 2022-12-15 22:51:05.475 Interactive Brokers | OCO Orders supported. | 2022-12-15 22:51:05.475 Interactive Brokers | Bracket Orders supported. | 2022-12-15 22:51:05.475 Interactive Brokers | Connected to server complete. | 2022-12-15 22:51:05.475 Triggering next historical data download in queue. | 2022-12-15 22:51:05.475 Triggering next historical data download in queue. | 2022-12-15 22:51:05.475 Triggering next historical data download in queue. | 2022-12-15 22:51:05.475 Triggering next historical data download in queue. | 2022-12-15 22:51:05.475 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 4. | 2022-12-15 22:51:05.480 No download requests in the queue to start downloads for. | 2022-12-15 22:51:05.480 No download requests in the queue to start downloads for. | 2022-12-15 22:51:05.480 No download requests in the queue to start downloads for. | 2022-12-15 22:51:05.481 No download requests in the queue to start downloads for. | 2022-12-15 22:51:05.481 Using symbol data fast lookup vector | 2022-12-15 22:51:05.482 Interactive Brokers | Starting real-time market data updates for: RTY-202303-CME-USD. ID: 1 | 2022-12-15 22:51:05.482 Interactive Brokers | Requesting security definition data for: RTY-202303-CME-USD. ID: 1 | 2022-12-15 22:51:05.482 Added historical Intraday data request for RTY-202303-CME-USD to the queue. | 2022-12-15 22:51:05.482 Intraday data recording state for symbol RTY-202303-CME-USD is set to download 'Pending'. | 2022-12-15 22:51:05.482 Triggering next historical data download in queue. | 2022-12-15 22:51:05.482 Delaying start of download for RTY-202303-CME-USD. | 2022-12-15 22:51:05.484 Interactive Brokers | Starting real-time market data updates for: NQ-202303-CME. ID: 2 | 2022-12-15 22:51:05.485 Interactive Brokers | Requesting security definition data for: NQ-202303-CME. ID: 2 | 2022-12-15 22:51:05.485 Added historical Intraday data request for NQ-202303-CME to the queue. | 2022-12-15 22:51:05.485 Intraday data recording state for symbol NQ-202303-CME is set to download 'Pending'. | 2022-12-15 22:51:05.485 Triggering next historical data download in queue. | 2022-12-15 22:51:05.485 Interactive Brokers | Received security definition for symbol RTY-202303-CME-USD | 2022-12-15 22:51:05.512 Interactive Brokers | Received security definition for symbol NQ-202303-CME | 2022-12-15 22:51:05.513 Interactive Brokers | Received security definition for symbol RTY-202303-CME-USD | 2022-12-15 22:51:05.609 Interactive Brokers | Starting real-time market data updates for: USDX. ID: 3 Service code: fxstatscalc | 2022-12-15 22:51:05.609 Interactive Brokers | Requesting security definition data for: USDX. ID: 3 | 2022-12-15 22:51:05.609 Added historical Intraday data request for USDX to the queue. | 2022-12-15 22:51:05.609 Intraday data recording state for symbol USDX is set to download 'Pending'. | 2022-12-15 22:51:05.609 Triggering next historical data download in queue. | 2022-12-15 22:51:05.609 Interactive Brokers | Received security definition for symbol USDX | 2022-12-15 22:51:05.711 Interactive Brokers | Starting real-time market data updates for: VXF23_FUT_CFE. ID: 4 Service code: cfe_exchange.data | 2022-12-15 22:51:05.712 Interactive Brokers | Requesting security definition data for: VXF23_FUT_CFE. ID: 4 | 2022-12-15 22:51:05.712 Added historical Intraday data request for VXF23_FUT_CFE to the queue. | 2022-12-15 22:51:05.712 Intraday data recording state for symbol VXF23_FUT_CFE is set to download 'Pending'. | 2022-12-15 22:51:05.712 Triggering next historical data download in queue. | 2022-12-15 22:51:05.712 Interactive Brokers | Received security definition for symbol VXF23_FUT_CFE | 2022-12-15 22:51:05.722 Interactive Brokers | Received security definition for symbol NQ-202303-CME | 2022-12-15 22:51:05.722 Interactive Brokers | Starting real-time market data updates for: YM-202303-CBOT. ID: 5 | 2022-12-15 22:51:05.741 Interactive Brokers | Requesting security definition data for: YM-202303-CBOT. ID: 5 | 2022-12-15 22:51:05.741 Interactive Brokers | Starting real-time market data updates for: ES-202303-CME. ID: 6 | 2022-12-15 22:51:05.742 Interactive Brokers | Requesting security definition data for: ES-202303-CME. ID: 6 | 2022-12-15 22:51:05.742 Interactive Brokers | Received security definition for symbol YM-202303-CBOT | 2022-12-15 22:51:05.744 Interactive Brokers | Received security definition for symbol ES-202303-CME | 2022-12-15 22:51:05.744 Symbol Error - VXF23_FUT_CFE is unknown, unavailable, or improperly formatted. Symbol Error - VXF23_FUT_CFE is unknown, unavailable, or improperly formatted. Nessuna descrizione di titoli trovata per la richiesta | 2022-12-15 22:51:05.840 Interactive Brokers | Received security definition for symbol YM-202303-CBOT | 2022-12-15 22:51:05.958 Interactive Brokers | Real-time data for symbol VXF23_FUT_CFE has been restored. | 2022-12-15 22:51:06.717 Interactive Brokers | Real-time data for symbol USDX has been restored. | 2022-12-15 22:51:06.912 Interactive Brokers | Received security definition for symbol VXF23_FUT_CFE | 2022-12-15 22:51:06.936 Interactive Brokers | Received security definition for symbol USDX | 2022-12-15 22:51:07.193 Symbol settings MD5 received. Request ID: 4. | 2022-12-15 22:51:07.270 Symbol settings are up-to-date for interactive_brokers.trading. | 2022-12-15 22:51:07.270 Interactive Brokers | Real-time data for symbol ES-202303-CME has been restored. | 2022-12-15 22:51:08.320 Interactive Brokers | Real-time data for symbol NQ-202303-CME has been restored. | 2022-12-15 22:51:08.320 Interactive Brokers | Real-time data for symbol RTY-202303-CME-USD has been restored. | 2022-12-15 22:51:08.320 Interactive Brokers | Real-time data for symbol YM-202303-CBOT has been restored. | 2022-12-15 22:51:08.320 Interactive Brokers | Received security definition for symbol ES-202303-CME | 2022-12-15 22:51:08.538 Interactive Brokers | Received security definition for symbol NQ-202303-CME | 2022-12-15 22:51:08.538 Interactive Brokers | Received security definition for symbol RTY-202303-CME-USD | 2022-12-15 22:51:08.538 Interactive Brokers | Received security definition for symbol YM-202303-CBOT | 2022-12-15 22:51:08.539 HD Request # 39 | Downloading Intraday chart data for RTY-202303-CME-USD to the file RTY-202303-CME-USD.scid. Service: cme | 2022-12-15 22:51:10.048 HD Request # 39 | Download start date-time: 2022-12-15 22:49:52.000000. File last date-time: 2022-12-15 22:49:52.986000 | 2022-12-15 22:51:10.049 HD Request # 39 | Using server: ds21.sierracharts.com port 10149 | 2022-12-15 22:51:10.049 Socket (2) | Creating socket. | 2022-12-15 22:51:10.049 Socket (2) | New receive buffer size: 5242880 | 2022-12-15 22:51:10.049 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-12-15 22:51:10.049 HD Request # 39 | Setting DTC encoding to Binary VLS | 2022-12-15 22:51:10.320 HD Request # 39 | Sending historical data logon request message. | 2022-12-15 22:51:10.320 HD Request # 39 | Requesting Intraday data. Start date-time: 2022-12-15 22:49:52. Record interval: 0. Symbol: RTYH23 | 2022-12-15 22:51:10.931 HD Request # 39 | Decompressing data. | 2022-12-15 22:51:11.064 HD Request # 39 | Receiving Intraday data for RTY-202303-CME-USD starting at 2022-12-15 22:49:52.984000 | 2022-12-15 22:51:11.064 Socket (2) | CloseSocket call. | 2022-12-15 22:51:11.065 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-15 22:51:11.065 Historical data download thread signaled to stop. | 2022-12-15 22:51:11.065 HD Request # 39 | Timestamp of first Intraday data file record written: 2022-12-15 22:50:50.172000. | 2022-12-15 22:51:11.065 HD Request # 39 | Received 16 Intraday data records from 2022-12-15 22:49:52.984000 to 2022-12-15 22:51:05.189006 (72.2 seconds) and wrote 12 records for RTY-202303-CME-USD | 2022-12-15 22:51:11.065 HD Request # 39 | Add time&sales data | Remembered last file record date-time: 2022-12-16 03:51:05.189006 | 2022-12-15 22:51:11.070 HD Request # 39 | Completion time: 1s. | 2022-12-15 22:51:11.070 HD Request # 39 | Intraday data download complete for RTY-202303-CME-USD. Unique request ID: 39 | 2022-12-15 22:51:11.070 Removing historical data download ID 39. | 2022-12-15 22:51:11.070 Real-time Intraday chart data file updates started for RTY-202303-CME-USD | 2022-12-15 22:51:11.070 Intraday chart data file opened for RTY-202303-CME-USD | 2022-12-15 22:51:11.070 HD Request # 39 | Enabling Intraday chart updating for symbol. | 2022-12-15 22:51:11.070 Triggering next historical data download in queue. | 2022-12-15 22:51:11.070 HD Request # 40 | Downloading Intraday chart data for NQ-202303-CME to the file NQ-202303-CME.scid. Service: cme | 2022-12-15 22:51:11.070 HD Request # 40 | Download start date-time: 2022-12-15 22:50:28.000000. File last date-time: 2022-12-15 22:50:28.499000 | 2022-12-15 22:51:11.070 HD Request # 40 | Using server: ds23.sierracharts.com port 10150 | 2022-12-15 22:51:11.071 Socket (3) | Creating socket. | 2022-12-15 22:51:11.071 Socket (3) | New receive buffer size: 5242880 | 2022-12-15 22:51:11.071 Socket (3) | Connecting to IP: 142.215.17.190. | 2022-12-15 22:51:11.071 Socket (2) | Socket gracefully closed by remote side. | 2022-12-15 22:51:11.197 Socket (2) | Closed. | 2022-12-15 22:51:11.197 HD Request # 40 | Setting DTC encoding to Binary VLS | 2022-12-15 22:51:11.342 HD Request # 40 | Sending historical data logon request message. | 2022-12-15 22:51:11.342 HD Request # 40 | Requesting Intraday data. Start date-time: 2022-12-15 22:50:28. Record interval: 0. Symbol: NQH23 | 2022-12-15 22:51:11.992 HD Request # 40 | Decompressing data. | 2022-12-15 22:51:12.125 HD Request # 40 | Receiving Intraday data for NQ-202303-CME starting at 2022-12-15 22:50:28.499000 | 2022-12-15 22:51:12.125 Socket (3) | CloseSocket call. | 2022-12-15 22:51:12.126 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-15 22:51:12.126 Historical data download thread signaled to stop. | 2022-12-15 22:51:12.126 HD Request # 40 | Timestamp of first Intraday data file record written: 2022-12-15 22:50:40.125000. | 2022-12-15 22:51:12.126 HD Request # 40 | Received 30 Intraday data records from 2022-12-15 22:50:28.499000 to 2022-12-15 22:51:05.584001 (37.1 seconds) and wrote 29 records for NQ-202303-CME | 2022-12-15 22:51:12.126 HD Request # 40 | Add time&sales data | Remembered last file record date-time: 2022-12-16 03:51:05.584001 | 2022-12-15 22:51:12.130 HD Request # 40 | Completion time: 1s. | 2022-12-15 22:51:12.130 HD Request # 40 | Intraday data download complete for NQ-202303-CME. Unique request ID: 40 | 2022-12-15 22:51:12.130 Removing historical data download ID 40. | 2022-12-15 22:51:12.130 Real-time Intraday chart data file updates started for NQ-202303-CME | 2022-12-15 22:51:12.130 Intraday chart data file opened for NQ-202303-CME | 2022-12-15 22:51:12.130 HD Request # 40 | Enabling Intraday chart updating for symbol. | 2022-12-15 22:51:12.130 Triggering next historical data download in queue. | 2022-12-15 22:51:12.130 HD Request # 41 | Downloading Intraday chart data for USDX to the file USDX.scid. Service: fxstatscalc | 2022-12-15 22:51:12.131 HD Request # 41 | Download start date-time: 2022-12-15 22:50:29.000000. File last date-time: 2022-12-15 22:50:29.000000 | 2022-12-15 22:51:12.131 HD Request # 41 | Using server: ds4.sierracharts.com port 10149 | 2022-12-15 22:51:12.131 Socket (2) | Creating socket. | 2022-12-15 22:51:12.131 Socket (2) | New receive buffer size: 5242880 | 2022-12-15 22:51:12.131 Socket (2) | Connecting to IP: 142.215.18.102. | 2022-12-15 22:51:12.131 Socket (3) | Socket gracefully closed by remote side. | 2022-12-15 22:51:12.258 Socket (3) | Closed. | 2022-12-15 22:51:12.258 HD Request # 41 | Setting DTC encoding to Binary VLS | 2022-12-15 22:51:12.410 HD Request # 41 | Sending historical data logon request message. | 2022-12-15 22:51:12.410 HD Request # 41 | Requesting Intraday data. Start date-time: 2022-12-15 22:50:29. Record interval: 0. Symbol: USDX | 2022-12-15 22:51:13.066 HD Request # 41 | Decompressing data. | 2022-12-15 22:51:13.202 HD Request # 41 | Receiving Intraday data for USDX starting at 2022-12-15 22:50:29.000000 | 2022-12-15 22:51:13.203 Socket (2) | CloseSocket call. | 2022-12-15 22:51:13.203 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-15 22:51:13.203 Historical data download thread signaled to stop. | 2022-12-15 22:51:13.203 HD Request # 41 | Timestamp of first Intraday data file record written: 2022-12-15 22:50:30.000000. | 2022-12-15 22:51:13.203 HD Request # 41 | Received 45 Intraday data records from 2022-12-15 22:50:29.000000 to 2022-12-15 22:51:13.000000 (44.0 seconds) and wrote 44 records for USDX | 2022-12-15 22:51:13.204 HD Request # 41 | Add time&sales data | Remembered last file record date-time: 2022-12-16 03:51:13.000000 | 2022-12-15 22:51:13.208 HD Request # 41 | Completion time: 1s. | 2022-12-15 22:51:13.208 HD Request # 41 | Intraday data download complete for USDX. Unique request ID: 41 | 2022-12-15 22:51:13.208 Removing historical data download ID 41. | 2022-12-15 22:51:13.208 Real-time Intraday chart data file updates started for USDX | 2022-12-15 22:51:13.208 Intraday chart data file opened for USDX | 2022-12-15 22:51:13.208 HD Request # 41 | Enabling Intraday chart updating for symbol. | 2022-12-15 22:51:13.208 Triggering next historical data download in queue. | 2022-12-15 22:51:13.208 HD Request # 42 | Downloading Intraday chart data for VXF23_FUT_CFE to the file VXF23_FUT_CFE.scid. Service: cfe_exchange.data | 2022-12-15 22:51:13.208 HD Request # 42 | Download start date-time: 2022-12-15 22:48:51.000000. File last date-time: 2022-12-15 22:48:51.219000 | 2022-12-15 22:51:13.208 HD Request # 42 | Using server: ds25.sierracharts.com port 10150 | 2022-12-15 22:51:13.208 Socket (3) | Creating socket. | 2022-12-15 22:51:13.208 Socket (3) | New receive buffer size: 5242880 | 2022-12-15 22:51:13.209 Socket (3) | Connecting to IP: 38.65.8.115. | 2022-12-15 22:51:13.209 Socket (2) | Socket gracefully closed by remote side. | 2022-12-15 22:51:13.338 Socket (2) | Closed. | 2022-12-15 22:51:13.338 HD Request # 42 | Setting DTC encoding to Binary VLS | 2022-12-15 22:51:13.453 HD Request # 42 | Sending historical data logon request message. | 2022-12-15 22:51:13.453 HD Request # 42 | Requesting Intraday data. Start date-time: 2022-12-15 22:48:51. Record interval: 0. Symbol: VXF23_FUT_CFE | 2022-12-15 22:51:14.006 HD Request # 42 | Decompressing data. | 2022-12-15 22:51:14.127 HD Request # 42 | Receiving Intraday data for VXF23_FUT_CFE starting at 2022-12-15 22:48:51.219000 | 2022-12-15 22:51:14.127 Socket (3) | CloseSocket call. | 2022-12-15 22:51:14.127 Historical data download thread signaled to stop. | 2022-12-15 22:51:14.127 HD Request # 42 | Received 1 Intraday data record from 2022-12-15 22:48:51.219000 to 2022-12-15 22:48:51.219000 (0.0 seconds) and wrote 0 records for VXF23_FUT_CFE | 2022-12-15 22:51:14.127 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-15 22:51:14.127 HD Request # 42 | Add time&sales data | Remembered last file record date-time: 2022-12-16 03:48:51.219000 | 2022-12-15 22:51:14.128 HD Request # 42 | Completion time: 1s. | 2022-12-15 22:51:14.128 HD Request # 42 | Intraday data download complete for VXF23_FUT_CFE. Unique request ID: 42 | 2022-12-15 22:51:14.128 Removing historical data download ID 42. | 2022-12-15 22:51:14.128 Real-time Intraday chart data file updates started for VXF23_FUT_CFE | 2022-12-15 22:51:14.128 Intraday chart data file opened for VXF23_FUT_CFE | 2022-12-15 22:51:14.128 HD Request # 42 | Enabling Intraday chart updating for symbol. | 2022-12-15 22:51:14.128 Triggering next historical data download in queue. | 2022-12-15 22:51:14.128 No download requests in the queue to start downloads for. | 2022-12-15 22:51:14.128 Opened cached Intraday file: D:\SierraChart\SierraChartInstance_2\Data\USDX.scid. Thread ID: 58600 | 2022-12-15 22:51:14.191 Socket (3) | Socket gracefully closed by remote side. | 2022-12-15 22:51:14.248 Socket (3) | Closed. | 2022-12-15 22:51:14.248 Opened cached Intraday file: D:\SierraChart\SierraChartInstance_2\Data\NQ-202303-CME.scid. Thread ID: 58600 | 2022-12-15 22:51:24.287 Opened cached Intraday file: D:\SierraChart\SierraChartInstance_2\Data\RTY-202303-CME-USD.scid. Thread ID: 58600 | 2022-12-15 22:51:34.359 |
| [2022-12-16 15:50:44] |
| John - SC Support - Posts: 36350 |
|
We need to work with your main instance first and make sure you are able to get the data into the main instance. Please go through the following process to get us your Message Log from the Main Instance for the symbol VXF23_FUT_CFE: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-16 16:28:31] |
| User447301 - Posts: 10 |
|
The problem is with the symbol VXF23_FUT_CFE. Here's the Message Log: Software version: 2451 64-bit | 2022-12-16 11:24:56.184 Primary Thread ID: 66816 | 2022-12-16 11:24:56.184 Usage end date: 2023-04-26 | 2022-12-16 11:24:56.184 Enabled for: Advanced Features 2. | 2022-12-16 11:24:56.184 Enabled for: Sierra Chart Historical Data Service. | 2022-12-16 11:24:56.184 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-16 11:24:56.184 Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-16 11:24:56.184 Enabled for exchange2: CME | 2022-12-16 11:24:56.184 Enabled for exchange2: CBOT | 2022-12-16 11:24:56.184 Enabled for exchange2: CFE | 2022-12-16 11:24:56.184 Enabled for exchange2: fairx_exchange.data | 2022-12-16 11:24:56.184 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-16 11:24:56.184 Current selected Data/Trading service: Interactive Brokers | 2022-12-16 11:24:56.184 Custom symbol settings values: enabled | 2022-12-16 11:24:56.184 Chart Update Interval: 100 | 2022-12-16 11:24:56.184 Intraday Data Storage Time Unit: 0 | 2022-12-16 11:24:56.184 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-12-16 11:24:56.184 2022-12-16 16:24:56 Local computer time in UTC | 2022-12-16 11:24:56.184 2022-12-16 11:24:56 Local computer time in SC Time Zone | 2022-12-16 11:24:56.184 2022-12-16 03:36:44 Server time in UTC | 2022-12-16 11:24:56.184 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-12-16 11:24:56.184 Program path: D:\SierraChart\ | 2022-12-16 11:24:56.184 Data Files path: D:\SierraChart\Data\ | 2022-12-16 11:24:56.184 OS Version Number: 10.0 | 2022-12-16 11:24:56.185 Locale Setting: C | 2022-12-16 11:24:56.185 DLLs: BvS_vol_InvestiTrade_64.dll, MarkStudy_64.dll, Mark_vol_64.dll, UserContributedStudies_64.dll | 2022-12-16 11:24:56.186 Allowed protected custom studies: | 2022-12-16 11:24:56.186 Crash reporter started: true | 2022-12-16 11:24:56.186 File >> Disconnect selected. | 2022-12-16 11:25:06.447 IB TWS socket (1) | CloseSocket call. | 2022-12-16 11:25:06.448 IB TWS socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-16 11:25:06.448 IB TWS socket (1) | Socket gracefully closed by remote side. | 2022-12-16 11:25:06.449 IB TWS socket (1) | Closed. | 2022-12-16 11:25:06.449 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-16 11:25:06.449 DTC Client socket (7) | CloseSocket call. | 2022-12-16 11:25:06.449 DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2022-12-16 11:25:06.449 SC Data - All Services | Disconnected from the server. | 2022-12-16 11:25:06.449 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-16 11:25:06.449 DTC Client socket (5) | CloseSocket call. | 2022-12-16 11:25:06.450 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-12-16 11:25:06.450 SC Data - All Services | Disconnected from the server. | 2022-12-16 11:25:06.450 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-12-16 11:25:06.450 DTC Client socket (3) | CloseSocket call. | 2022-12-16 11:25:06.450 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-16 11:25:06.450 SC DTC Data with Market Depth | Disconnected from the server. | 2022-12-16 11:25:06.450 Interactive Brokers | Disconnected. | 2022-12-16 11:25:06.450 DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-12-16 11:25:06.723 DTC Client socket (5) | Closed. | 2022-12-16 11:25:06.723 Interactive Brokers | Connecting to 127.0.0.1:7497 | 2022-12-16 11:25:22.703 IB TWS socket (1) | Creating socket. | 2022-12-16 11:25:22.704 IB TWS socket (1) | New receive buffer size: 5242880 | 2022-12-16 11:25:22.704 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-12-16 11:25:22.704 Interactive Brokers | Sending API sign: API | 2022-12-16 11:25:23.217 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2022-12-16 11:25:23.217 Interactive Brokers | TWS server version: 136 | 2022-12-16 11:25:23.221 Interactive Brokers | TWS time: 20221216 17:25:23 CET | 2022-12-16 11:25:23.221 Interactive Brokers | Connected. Sending Start API command. | 2022-12-16 11:25:23.480 Interactive Brokers | Waiting for account information. | 2022-12-16 11:25:23.480 Next valid order ID: 605 | 2022-12-16 11:25:23.485 IB Account information received. | 2022-12-16 11:25:23.485 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2022-12-16 11:25:23.485 Interactive Brokers | Connected to Live account. | 2022-12-16 11:25:23.485 Updated verified funded futures trading account ending date to: 2023-01-15 16:25:23 | 2022-12-16 11:25:23.485 Interactive Brokers | Connected to server complete. | 2022-12-16 11:25:23.485 Triggering next historical data download in queue. | 2022-12-16 11:25:23.485 Triggering next historical data download in queue. | 2022-12-16 11:25:23.485 Triggering next historical data download in queue. | 2022-12-16 11:25:23.485 Triggering next historical data download in queue. | 2022-12-16 11:25:23.485 Updated verified funded futures trading account ending date to: 2023-01-15 16:25:23 | 2022-12-16 11:25:23.485 Message from IB: Connessione con il Server dei dati di mercato � OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. | 2022-12-16 11:25:23.486 Message from IB: Connessione con il Server dei dati di mercato � OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2022-12-16 11:25:23.486 Message from IB: Connessione con il Server dei dati di mercato � OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2022-12-16 11:25:23.486 Message from IB: Connessione con il HMDS data farm � OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2022-12-16 11:25:23.486 Message from IB: Connessione alla raccolta dati Sec-def stabilita:secdefnj. IB Error Code: 2158. Request ID: -1. | 2022-12-16 11:25:23.486 No download requests in the queue to start downloads for. | 2022-12-16 11:25:23.486 No download requests in the queue to start downloads for. | 2022-12-16 11:25:23.486 No download requests in the queue to start downloads for. | 2022-12-16 11:25:23.486 No download requests in the queue to start downloads for. | 2022-12-16 11:25:23.486 Next valid order ID: 605 | 2022-12-16 11:25:23.486 Mapping VXF23_FUT_CFE to VXF23_FUT_CFE. Service code: cfe_exchange.data | 2022-12-16 11:25:23.555 Using symbol data fast lookup vector | 2022-12-16 11:25:23.555 SC Data - All Services | Starting real-time market data updates for: VXF23_FUT_CFE (VXF23_FUT_CFE). ID: 1 Service code: cfe_exchange.data | 2022-12-16 11:25:23.556 SC Data - All Services | Connecting to the server ds25.sierracharts.com. Port 443 | 2022-12-16 11:25:23.556 SC Data - All Services | Requesting security definition data for: VXF23_FUT_CFE (VXF23_FUT_CFE). ID: 1 | 2022-12-16 11:25:23.556 Added historical Intraday data request for VXF23_FUT_CFE to the queue. | 2022-12-16 11:25:23.556 Intraday data recording state for symbol VXF23_FUT_CFE is set to download 'Pending'. | 2022-12-16 11:25:23.556 Triggering next historical data download in queue. | 2022-12-16 11:25:23.556 DTC Client socket (2) | Creating socket. | 2022-12-16 11:25:23.556 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-16 11:25:23.556 DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2022-12-16 11:25:23.556 Delaying start of download for VXF23_FUT_CFE. | 2022-12-16 11:25:23.565 Next valid order ID: 605 | 2022-12-16 11:25:23.585 SC Data - All Services | Network connection to server complete. | 2022-12-16 11:25:23.667 SC Data - All Services | Starting socket receive thread. | 2022-12-16 11:25:23.667 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-12-16 11:25:23.667 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U787* | 2022-12-16 11:25:23.747 Interactive Brokers | Begin Trade Positions processing. | 2022-12-16 11:25:23.749 Interactive Brokers | Sending request for contract details for contract ID 128884495 | 2022-12-16 11:25:23.749 Interactive Brokers | Received Trade Positions download end message for account U787* | 2022-12-16 11:25:23.750 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2022-12-16 11:25:23.750 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-16 11:25:23.801 SC Data - All Services | Sending logon request message. | 2022-12-16 11:25:23.801 Symbol Error - VXF23_FUT_CFE is unknown, unavailable, or improperly formatted. Nessuna descrizione di titoli trovata per la richiesta | 2022-12-16 11:25:23.813 Interactive Brokers | Received contract details for symbol VUSA-STK-SMART-EUR | 2022-12-16 11:25:23.948 Interactive Brokers | All contract details received for symbols used for trading. Starting timer to request trading data. | 2022-12-16 11:25:23.948 HD Request # 29 | Downloading Intraday chart data for VXF23_FUT_CFE to the file VXF23_FUT_CFE.scid. Service: cfe_exchange.data | 2022-12-16 11:25:24.016 HD Request # 29 | Download start date-time: 2022-12-16 11:25:04.000000. File last date-time: 2022-12-16 11:25:04.084001 | 2022-12-16 11:25:24.017 HD Request # 29 | Using server: ds25.sierracharts.com port 10149 | 2022-12-16 11:25:24.017 Socket (4) | Creating socket. | 2022-12-16 11:25:24.017 Socket (4) | New receive buffer size: 5242880 | 2022-12-16 11:25:24.017 Socket (4) | Connecting to IP: 38.65.8.115. | 2022-12-16 11:25:24.017 HD Request # 29 | Setting DTC encoding to Binary VLS | 2022-12-16 11:25:24.480 HD Request # 29 | Sending historical data logon request message. | 2022-12-16 11:25:24.480 SC Data - All Services | Received logon response. | 2022-12-16 11:25:24.553 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-16 11:25:24.553 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-16 11:25:24.553 SC Data - All Services | Successfully connected. | 2022-12-16 11:25:24.553 SC Data - All Services | Trading is not supported. | 2022-12-16 11:25:24.553 SC Data - All Services | Restarting real-time data updates for symbol: VXF23_FUT_CFE -> VXF23_FUT_CFE | 2022-12-16 11:25:24.553 SC Data - All Services | Received security definition for symbol VXF23_FUT_CFE | 2022-12-16 11:25:24.741 HD Request # 29 | Requesting Intraday data. Start date-time: 2022-12-16 11:25:04. Record interval: 0. Symbol: VXF23_FUT_CFE | 2022-12-16 11:25:25.173 HD Request # 29 | Decompressing data. | 2022-12-16 11:25:25.436 HD Request # 29 | Receiving Intraday data for VXF23_FUT_CFE starting at 2022-12-16 11:25:04.083000 | 2022-12-16 11:25:25.436 Socket (4) | CloseSocket call. | 2022-12-16 11:25:25.436 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-12-16 11:25:25.437 Historical data download thread signaled to stop. | 2022-12-16 11:25:25.437 HD Request # 29 | Timestamp of first Intraday data file record written: 2022-12-16 11:25:07.862000. | 2022-12-16 11:25:25.437 HD Request # 29 | Received 26 Intraday data records from 2022-12-16 11:25:04.083000 to 2022-12-16 11:25:21.447000 (17.4 seconds) and wrote 11 records for VXF23_FUT_CFE | 2022-12-16 11:25:25.437 HD Request # 29 | Completion time: 1s. | 2022-12-16 11:25:25.437 HD Request # 29 | Intraday data download complete for VXF23_FUT_CFE. Unique request ID: 29 | 2022-12-16 11:25:25.437 Removing historical data download ID 29. | 2022-12-16 11:25:25.437 Real-time Intraday chart data file updates started for VXF23_FUT_CFE | 2022-12-16 11:25:25.437 Intraday chart data file opened for VXF23_FUT_CFE | 2022-12-16 11:25:25.437 HD Request # 29 | Enabling Intraday chart updating for symbol. | 2022-12-16 11:25:25.437 Triggering next historical data download in queue. | 2022-12-16 11:25:25.437 No download requests in the queue to start downloads for. | 2022-12-16 11:25:25.437 Socket (4) | Socket gracefully closed by remote side. | 2022-12-16 11:25:25.697 Socket (4) | Closed. | 2022-12-16 11:25:25.697 Opened cached Intraday file: D:\SierraChart\Data\VXF23_FUT_CFE.scid. Thread ID: 67168 | 2022-12-16 11:25:28.012 Interactive Brokers | Stopping automatic Trade Position updates for account: U787* | 2022-12-16 11:25:33.950 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U787* | 2022-12-16 11:25:33.950 Message from IB: Sottoscrizione del client API interrotta dai dati del conto. IB Error Code: 2100. Request ID: -1. | 2022-12-16 11:25:33.952 Interactive Brokers | Begin Trade Positions processing. | 2022-12-16 11:25:34.051 Interactive Brokers | Received Trade Positions download end message for account U787* | 2022-12-16 11:25:34.051 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2022-12-16 11:25:34.051 DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-16 11:27:20.906 DTC Client socket (3) | Closed. | 2022-12-16 11:27:20.906 DTC Client socket (7) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-16 11:27:20.906 DTC Client socket (7) | Closed. | 2022-12-16 11:27:20.906 |
| [2022-12-16 17:29:26] |
| Sierra_Chart Engineering - Posts: 17268 |
|
Based upon what we see you are getting data for this symbol: HD Request # 29 | Received 26 Intraday data records from 2022-12-16 11:25:04.083000 to 2022-12-16 11:25:21.447000 (17.4 seconds) and wrote 11 records for VXF23_FUT_CFE | 2022-12-16 11:25:25.437
Provide an image of the chart for that symbol, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-16 17:29:40
|
| [2022-12-16 17:42:28] |
| User447301 - Posts: 10 |
|
https://www.sierrachart.com/image.php?Image=1671212506828.png
|
| [2022-12-16 17:51:39] |
| Sierra_Chart Engineering - Posts: 17268 |
|
So this chart is then not updating in real time?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-16 18:02:25] |
| User447301 - Posts: 10 |
|
I'm not sure about that. I only watch it through Sierra Chart, so I can't compare
Date Time Of Last Edit: 2022-12-16 18:03:10
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