Support Board
Date/Time: Sat, 30 Nov 2024 06:37:06 +0000
Connection problems with Rithmic
View Count: 583
| [2022-12-09 20:32:25] |
| User293951 - Posts: 15 |
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Dear Sirs, I am using the software to connect to AMP via CQG order routing. Denali data I am also using the software to run an evaluation account with APEX via Rithmic order routing. Same Denali data Till yesterday everything was running perfectly. With the click of 2 buttons I was switching between AMP.CQG and APEZ/Rithmic flawlessly. This afternoon it has been a disaster. Although AMP/CQG was running perfectly, APEX/Rithmic was having order plkacement and order cacellation problems. Continuous disconnections from Rithmic order flow. I contacted APEX and they responded me that they had faced absolutely no problems today with Rithmic order flow. I had been proposed to write you the following: Please let me know what is going wrong today. So far no problems but today I ended in red due to this disgusting situation. ------------------ Hello, We do not have reports of Rithmic connection issues. Please open a ticket with Sierra Charts and ask them to open a ticket with the Rithmic R|API team regarding your connection issues. Support www.ApexTraderFunding.com |
| [2022-12-09 21:22:57] |
| John - SC Support - Posts: 36350 |
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We need to see your Message Log from when you are connected to Rithmic. Please follow these instructions to get us your log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) --- As an aside - we recommend having 2 installations of Sierra Chart when you have two different trading accounts setup up, such as you have. There is no additional cost, and you can get the Denali data on up to 3 different installations at the same time on the same computer at no extra cost. This allows you to stay connected to each trading service and not have to flip back/forth. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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