Support Board
Date/Time: Sat, 30 Nov 2024 04:30:11 +0000
Do I need to update my software?
View Count: 530
| [2022-12-07 16:20:49] |
| User987654 - Posts: 69 |
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Hi, My system disconnected just after 8:30 CST with the following being logged. Times are CST. SC Data - All Services | There has been no activity on the network socket for 49s. Will reconnect. | 2022-12-07 08:30:52.496 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-07 08:30:52.496 DTC Client socket (13) | CloseSocket call. | 2022-12-07 08:30:52.497 DTC Client socket (13) | Shutdown started. Waiting for graceful close. | 2022-12-07 08:30:52.497 SC Data - All Services | Disconnected from the server. | 2022-12-07 08:30:52.497 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-07 08:30:52.498 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2022-12-07 08:30:54.495 DTC Client socket (2) | Creating socket. | 2022-12-07 08:30:54.500 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 08:30:54.500 DTC Client socket (2) | Connecting to IP: 162.251.232.237. | 2022-12-07 08:30:54.500 SC Data - All Services | Network connection to server complete. | 2022-12-07 08:30:54.543 SC Data - All Services | Starting socket receive thread. | 2022-12-07 08:30:54.543 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-07 08:30:54.543 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-07 08:30:54.606 SC Data - All Services | Sending logon request message. | 2022-12-07 08:30:54.606 SC Data - All Services | Received logon response. | 2022-12-07 08:30:54.654 SC Data - All Services | Server Name: RealTime Server. | 2022-12-07 08:30:54.654 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 08:30:54.654 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-12-07 08:30:54.654 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-07 08:30:54.654 DTC Client socket (2) | CloseSocket call. | 2022-12-07 08:30:54.654 SC Data - All Services | Disconnected from the server. | 2022-12-07 08:30:54.654 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-07 08:30:54.654 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-07 08:30:54.654 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-07 08:30:54.693 DTC Client socket (2) | Closed. | 2022-12-07 08:30:54.694 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2022-12-07 08:30:56.651 DTC Client socket (2) | Creating socket. | 2022-12-07 08:30:56.657 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 08:30:56.657 DTC Client socket (2) | Connecting to IP: 142.215.18.125. | 2022-12-07 08:30:56.657 SC Data - All Services | Network connection to server complete. | 2022-12-07 08:30:56.660 SC Data - All Services | Starting socket receive thread. | 2022-12-07 08:30:56.660 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-07 08:30:56.660 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-07 08:30:56.694 SC Data - All Services | Sending logon request message. | 2022-12-07 08:30:56.694 SC Data - All Services | Received logon response. | 2022-12-07 08:31:03.507 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-07 08:31:03.507 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 08:31:03.507 SC Data - All Services | Successfully connected. | 2022-12-07 08:31:03.507 SC Data - All Services | Trading is not supported. | 2022-12-07 08:31:03.507 Just wondering if I need to do something or if this was a planned restart on your end. Everything appears to be working correctly right now. |
| [2022-12-07 21:04:37] |
| John - SC Support - Posts: 36350 |
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There was an issue around that time with one of our data servers. As long as you are fine now, you do not need to do anything.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-07 21:24:04] |
| User987654 - Posts: 69 |
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Thanks John. I would like to talk with you about paying for some custom features, can you please accept me for DM?
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| [2022-12-07 23:11:26] |
| John - SC Support - Posts: 36350 |
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Sorry, but we simply do not have the time to do custom work right now. There is a list of programmers that could help you if what you want can be done in ACSIL. Refer to the following: List of Third Party Sierra Chart Study and System Programmers For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-07 23:15:29] |
| User987654 - Posts: 69 |
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It's actually not about programming work. I saw in a old post where you said SC could, for a fee, decrease the Remote Buffer Delay Send Time down beyond 20ms if certain conditions were met. Is this something that you are willing to discuss? Thanks
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| [2022-12-08 05:49:40] |
| Sierra_Chart Engineering - Posts: 17267 |
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No that is not something we are able to do. It would create problems. Unless you are accessing the data feed locally within the data center itself.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-08 15:34:44] |
| User987654 - Posts: 69 |
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I believe you guys are in Aurora? I am in Steadfast (Cermak) and have 1ms ping to the SC servers. Is that fast enough or do I need to be in Aurora? I tried locating in Aurora with your provider, but they wanted me to switch to their FCM before they would consider providing a VPS. I am willing to move my VPS if 1ms is too much latency. |
| [2022-12-09 17:02:15] |
| Sierra_Chart Engineering - Posts: 17267 |
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For market data we are just not able to deliver that, with 1 or 2 ms latency. The best we can really achieve would be more in the area of about 15 ms. You really have to go to the CME multicast feeds directly. We can help you with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-09 17:08:25] |
| User987654 - Posts: 69 |
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Can you please DM me with the details of what can be done? I am interested in learning more. By the way, I know you guys are extremely busy, so it's not something I need done immediately. I am ok if it takes awhile to implement.
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| [2022-12-14 22:36:43] |
| User987654 - Posts: 69 |
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Any update on this? Any idea on cost?
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| [2022-12-15 22:21:42] |
| Sierra_Chart Engineering - Posts: 17267 |
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Sorry about the delay. What we can do is provide you a version of Sierra Chart for access to the direct multicast feeds from the CME. And then those feeds can be fed into other instances of Sierra Chart for trading. But you would need to have a server in a data center like Aurora or CH1 where you can access the feeds and you would also have to pay for the feeds (This is 1000 USD a-month). The co-location of the server I think would be a cost of about 1000- 1500 a month. And also for this configuration there would be a minimum amount to pay Sierra Chart of about 100 USD a-month. I am not sure if there is any other costs associated with the direct CME feeds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-15 22:36:13] |
| User987654 - Posts: 69 |
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Do you know if Cermak can access the feed? If not, I'll start working on getting a server in one of the locations you mentioned. What do you anticipate a reasonable buffer delay/update interval can be achieved using this setup? |
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