Support Board
Date/Time: Sat, 30 Nov 2024 06:41:43 +0000
Post From: Do I need to update my software?
| [2022-12-07 16:20:49] |
| User987654 - Posts: 69 |
|
Hi, My system disconnected just after 8:30 CST with the following being logged. Times are CST. SC Data - All Services | There has been no activity on the network socket for 49s. Will reconnect. | 2022-12-07 08:30:52.496 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-07 08:30:52.496 DTC Client socket (13) | CloseSocket call. | 2022-12-07 08:30:52.497 DTC Client socket (13) | Shutdown started. Waiting for graceful close. | 2022-12-07 08:30:52.497 SC Data - All Services | Disconnected from the server. | 2022-12-07 08:30:52.497 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-07 08:30:52.498 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2022-12-07 08:30:54.495 DTC Client socket (2) | Creating socket. | 2022-12-07 08:30:54.500 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 08:30:54.500 DTC Client socket (2) | Connecting to IP: 162.251.232.237. | 2022-12-07 08:30:54.500 SC Data - All Services | Network connection to server complete. | 2022-12-07 08:30:54.543 SC Data - All Services | Starting socket receive thread. | 2022-12-07 08:30:54.543 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-07 08:30:54.543 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-07 08:30:54.606 SC Data - All Services | Sending logon request message. | 2022-12-07 08:30:54.606 SC Data - All Services | Received logon response. | 2022-12-07 08:30:54.654 SC Data - All Services | Server Name: RealTime Server. | 2022-12-07 08:30:54.654 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 08:30:54.654 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-12-07 08:30:54.654 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-07 08:30:54.654 DTC Client socket (2) | CloseSocket call. | 2022-12-07 08:30:54.654 SC Data - All Services | Disconnected from the server. | 2022-12-07 08:30:54.654 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-07 08:30:54.654 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-07 08:30:54.654 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-07 08:30:54.693 DTC Client socket (2) | Closed. | 2022-12-07 08:30:54.694 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2022-12-07 08:30:56.651 DTC Client socket (2) | Creating socket. | 2022-12-07 08:30:56.657 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 08:30:56.657 DTC Client socket (2) | Connecting to IP: 142.215.18.125. | 2022-12-07 08:30:56.657 SC Data - All Services | Network connection to server complete. | 2022-12-07 08:30:56.660 SC Data - All Services | Starting socket receive thread. | 2022-12-07 08:30:56.660 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-07 08:30:56.660 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-07 08:30:56.694 SC Data - All Services | Sending logon request message. | 2022-12-07 08:30:56.694 SC Data - All Services | Received logon response. | 2022-12-07 08:31:03.507 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-07 08:31:03.507 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 08:31:03.507 SC Data - All Services | Successfully connected. | 2022-12-07 08:31:03.507 SC Data - All Services | Trading is not supported. | 2022-12-07 08:31:03.507 Just wondering if I need to do something or if this was a planned restart on your end. Everything appears to be working correctly right now. |