Support Board
Date/Time: Sat, 30 Nov 2024 07:32:49 +0000
Missing data
View Count: 281
| [2022-12-06 16:07:57] |
| Nadhir Chaoui - Posts: 2 |
|
Hello, I am using the Rithmic data feed with Apex, I am missing the October and November data on the chart The problem is on the mini Nasdaq |
| [2022-12-06 17:16:44] |
| John - SC Support - Posts: 36350 |
|
You are signed up to get real-time data for the Full CME Group through our Denali data feed. If you believe you are specifically getting the data from Rithmic by having the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No, then there is nothing we can do to help you. The Rithmic data is limited. refer to the following: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy If, however, the setting above is set to Yes, then you would be getting the data from our Denali feed in which case you should have the data as long as your chart is setup to be a Continuous Futures contract. Refer to the following for how to redownload the data for a Continuous Futures Contract and be sure to select the appropriate contracts for which you are missing data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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