Support Board
Date/Time: Fri, 28 Mar 2025 07:09:03 +0000
Logs
View Count: 407
| [2022-11-28 14:18:27] |
| filipCsupka - Posts: 9 |
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Hello, i sent the logs directly from the sirrachart with "csupka.filip@gmail.com" email so you can find it. Please come back to me with information why the update went wrong and what can we do about it. Filip. |
| [2022-11-28 17:30:16] |
| John - SC Support - Posts: 39009 |
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We see the following in your Installation Log: Error opening C:\SierraChart\CrashReporter.exe. Windows error code 32: The process cannot access the file because it is being used by another process.
Error encountered with file move. Retrying in 2 seconds. Starting move of CrashReporter.exe You must have Sierra Chart running somewhere when you did the update. Be sure to exit any sub-instances and start the update using Help >> Download Current Version from within your main Sierra Chart, which will ensure that everything gets installed to the proper location. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-28 20:58:01] |
| Sierra_Chart Engineering - Posts: 18970 |
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As an alternative you can try using the ZIP installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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