Support Board
Date/Time: Fri, 21 Mar 2025 07:41:36 +0000
Unable to get intraday data for 60 min ES chart
View Count: 516
| [2022-11-17 11:44:54] |
| User909904 - Posts: 14 |
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Recently my data feed stopped working properly on existing chart for ES-202212-CME 60 min (or any other intraday chart) after I followed the instructions to update symbols and change chart symbol from ES-202212-GLOBEX to ES-202212-CME I am using InteractiveBrokers with Allow Support for Sierra chart data feeds set to Yes I tried creating a new chart, add symbol ES-202212-CME set to 60in, select "Delete all data and download" I still see only one bar on the chart and no historical data T get the following errors in the log: Interactive Brokers | Received Trade Positions download end message for account U185* | 2022-11-17 03:27:52.267 Interactive Brokers | Stopping automatic Trade Position updates for account: U185* | 2022-11-17 03:27:52.267 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2022-11-17 03:27:52.267 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2022-11-17 03:27:52.268 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2022-11-17 03:27:52.393 Interactive Brokers | Market data type is Live for ES-202212-CME | 2022-11-17 03:27:52.446 Symbol settings received. Request ID: 3. | 2022-11-17 03:27:52.557 HD Request # 1 | Downloading Intraday chart data for ES-202212-CME to the file ES-202212-CME.scid. Service: interactive_brokers.trading | 2022-11-17 03:27:57.944 HD Request # 1 | Download start date-time: 2017-10-14 04:27:57.000000. File last date-time: 00:00:00.000000 | 2022-11-17 03:27:57.944 HD Request # 1 | Requesting a total of 50 days and 0 seconds. | 2022-11-17 03:27:57.945 HD Request # 1 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 4233600. | 2022-11-17 03:27:57.945 HD Request # 1 | Requesting 1 Day of data at 1 min with ending date-time at 2022-09-29 05:37:57 for ES-202212-CME. PriceType:TRADES | 2022-11-17 03:27:57.945 HD Request # 1 | Message from IB: Error validating request.-'bT' : cause - Historical data query end date/time string [20220929-12:37:57] is invalid. Format is 'YYYYMMDD{SPACE}hh:mm:ss[{SPACE}TMZ]'. IB Error Code: 321. Request ID: 200002. | 2022-11-17 03:27:57.947 HD Request # 1 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 4147200. | 2022-11-17 03:27:57.947 .......... same message ............. HD Request # 1 | Requesting 1 Day of data at 1 min with ending date-time at 2022-11-17 04:37:57 for ES-202212-CME. PriceType:TRADES | 2022-11-17 03:27:57.989 HD Request # 1 | Message from IB: Error validating request.-'bT' : cause - Historical data query end date/time string [20221117-12:37:57] is invalid. Format is 'YYYYMMDD{SPACE}hh:mm:ss[{SPACE}TMZ]'. IB Error Code: 321. Request ID: 200051. | 2022-11-17 03:27:57.990 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ES-202212-CME | 2022-11-17 03:27:57.990 HD Request # 1 | Completion time: 0s. | 2022-11-17 03:27:57.990 HD Request # 1 | Intraday data download complete for ES-202212-CME. Unique request ID: 1 | 2022-11-17 03:27:57.990 Removing historical data download ID 1. | 2022-11-17 03:27:57.990 Real-time Intraday chart data file updates started for ES-202212-CME | 2022-11-17 03:27:57.990 Opened cached Intraday file: C:\Programs\SierraChart\Data\ES-202212-CME.scid. Thread ID: 17172 | 2022-11-17 03:27:57.990 Intraday chart data file opened for ES-202212-CME | 2022-11-17 03:27:57.990 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-11-17 03:27:57.990 Triggering next historical data download in queue. | 2022-11-17 03:27:57.990 No download requests in the queue to start downloads for. | 2022-11-17 03:27:57.990 Any idea what is wrong? Thanks Josef |
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| [2022-11-17 11:53:39] |
| User584084 - Posts: 268 |
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Download the stable IB TWS Latest Version 10.20.1c from the IB website. This will fix your data issues. https://www.interactivebrokers.com/en/index.php?f=14099#tws-software Date Time Of Last Edit: 2022-11-17 12:01:58
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| [2022-11-17 12:07:18] |
| Sierra_Chart Engineering - Posts: 18875 |
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After you update TWS to the correct version: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. What we do recommend though is using the Denali Data Feed for data and that can be done by completing the agreements here and activating the exchanges: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Once you start using the Denali Data Feed, re-download the data again as explained above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-18 14:47:44] |
| User909904 - Posts: 14 |
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That fixed the issue, thank you
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