Support Board
Date/Time: Fri, 21 Mar 2025 07:30:24 +0000
Ready to Upgrade to Sierra Chart Service Package 10, 11 or 12. Which one?
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| [2022-11-10 19:23:03] |
| User898917 - Posts: 31 |
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Hello, I’m ready to get in touch with Stage-5-Trading to set up a Live Trading account, which means I will have to upgrade my Sierra Chart Service Package. However, there are a number of factors I’m unclear about and will need some clarification for how to proceed. As I will want to trade Micros using Number Bars, Delta stats & OCO Orders with Trailing Stop Loss as per my simulated trading setups, I’m assuming I shall need to upgrade to either package 10, 11, or 12. I’m not sure which one, but I do know I favour the Teton / Denali Exchange Data Feed which I understand comes with those packages. Therefore, I’d be grateful if you can advise which of the 3 Service Packages suits my purpose. I’m aware that I will need to set up an account with a broker, and, upon listening to Anthony discussing the advantages of the Teton Order Routing with the guy from Stage-5-Trading (YouTube video), I’m somewhat confused as to the reason for that relationship. I mean, if my Sierra Chart Service Package already includes Teton, then why would I need Stage-5-Trading, as recommended by Anthony, to facilitate that? Naturally, once my Service Package has been set up, I will contact Stage-5-Trading who, I understand are independent brokers, to sort the final arrangements for going live. Meanwhile, could you kindly confirm which of the three upgraded Service Packages 10, 11 or 12 suit my requirements, prior to my payment for the upgrade. Many thanks again for your excellent Customer Support. Graham Denney Account ID. grahamdenney-sierrachart +44 (0) 747 36 54 188 |
| [2022-11-10 21:24:30] |
| John - SC Support - Posts: 38835 |
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You are correct - you need to be on one of the Integrated Packages (10, 11, or 12) in order to make a connection to a trading service and/or to get real-time data. Since you state that you need the Numbers Bars, this would mean you need either Package 11 or 12, as Package 10 does not have support for the Numbers Bars. The difference between packages 11 and 12 is that Package 12 gives you the ability to see the Market by Order data. Therefore, if you need the Market by Order data, then you will want to be on Package 12, otherwise Package 11 is what you need. Refer to the following for the information on each of the packages: Description of Service Packages and Pricing: Integrated Packages And refer to the following for more information on the Market by Order data: Market By Order Data -- With regards to the need for a broker, that is because although Sierra Chart created the Teton Order Routing software, you still need to have a broker to handle your trades. We (Sierra Chart) are not a broker. You will want to follow through the steps at the following link to setup the Teton Order Routing Service for your account: Sierra Chart Teton Futures Order Routing: Setup Instructions Note that you will need to go through the setup for the Denali Exchange Data Feed as part of those instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-11 14:33:41] |
| Maria Teresa Artigas - Posts: 4 |
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Good Morning. Yesterday I upgraded incorrectly from package 5 to 10 but needed to upgrade to package 11. Can you please make the change and I will pay the $10 difference? |
| [2022-11-11 16:10:07] |
| SC Support - Posts: 1943 |
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Hi Maria, I missed you with my call just now, I was looking to help with your set-up, please let me know if you wish me to call you back? With regard to getting Real-time CME Group Data via Denali, we must ask: do you have a Futures Trading Account? The CME Group expects you to have a Futures Trading Account in order to qualify as a Non-Professional [*Note: we know of only the CME having this rule, not EUREX, not CFE, not NASDAQ, not NYSE, just CME*] From the CME Certification: "The Non-Professional Subscriber must: a. have an active and funded futures trading account; b. be an individual, natural person or small business entity" The solution if you do not have a Futures Trading Account (but would otherwise qualify as a Non-Professional) is described here: Easy Solution to CME Funded Trading Account Requirement |
| [2022-11-17 22:37:23] |
| User898917 - Posts: 31 |
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Sorry . . . I tried to follow the instructions to upgrade my Service Package from 5 to 11, but, as is typically the case, I found myself going around and around and around and around and around and around in circles. Could someone with a decidedly higher IQ than my evidently limited intelligence, kindly guide me through the Sierra info maze that frequently leads me into a mind-boggling swamp that drowns my pathetic whimpers of despair? I have already established a relationship with Alberto at Stage-5-Trading, and my account with Dorman Trading has been accepted and funded. All I need now is to upgrade my Service Package from 5 to 11 . . . please. Thanking you in advance for tolerating my embarrassing inadequacy . . . PS. By all means, a Customer Service telephone call to assist in this Package Upgrade Payment would be welcome. Cheers ;-) Date Time Of Last Edit: 2022-11-17 22:38:21
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| [2022-11-18 03:23:45] |
| SC Support - Posts: 1943 |
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Hi Graham, I can give you a call early in the US regular trading day tomorrow if that works?
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| [2022-11-18 15:17:33] |
| User898917 - Posts: 31 |
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Hello. Just seen your message. Yes, I'm available to take your call now and whenever it suits you. Thanks Date Time Of Last Edit: 2022-11-18 15:49:40
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| [2022-11-18 15:49:32] |
| Sierra_Chart Engineering - Posts: 18875 |
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The one outstanding thing that needs to be done is activating the exchange that you need. What symbols do you need real-time data for?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-18 16:02:13] |
| SC Support - Posts: 1943 |
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Spoke to User898917, helped with set-up.
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