Support Board
Date/Time: Tue, 26 Nov 2024 15:42:11 +0000
per previous connection issue request
View Count: 989
| [2014-05-22 18:02:01] |
| User43219 - Posts: 2 |
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Software version: 1137 | 2014-05-22 12:14:55 Usage end date: 2014-06-05 | 2014-05-22 12:14:55 Enabled for: Advanced Features. | 2014-05-22 12:14:55 Enabled for: Advanced Features 2. | 2014-05-22 12:14:55 Enabled for: Sierra Chart Historical Data Service. | 2014-05-22 12:14:55 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-22 12:14:55 Active service: CTS T4 FIX | 2014-05-22 12:14:55 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-22 12:14:55 2014-05-22 12:14:55 Local computer clock time | 2014-05-22 12:14:55 2014-05-22 16:14:55 GMT time | 2014-05-22 12:14:55 2014-05-22 12:14:55 Time zone adjusted time | 2014-05-22 12:14:55 Time difference to server time: 9 seconds. | 2014-05-22 12:14:55 Program path: C:\SierraChart\ | 2014-05-22 12:14:55 Data Files path: C:\SierraChart\Data\ | 2014-05-22 12:14:55 OS Version Number: 6.1 | 2014-05-22 12:14:55 Checking for new symbol settings for cts | 2014-05-22 12:14:55 Symbol settings are up-to-date for cts | 2014-05-22 12:14:55 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-05-22 12:15:00 CTS FIX - Firm: KCG | 2014-05-22 12:15:00 Resolved address fix.t4login.com to IP 69.44.110.106 | 2014-05-22 12:15:00 The network socket is connected. | 2014-05-22 12:15:00 Starting SSL connection on the socket. | 2014-05-22 12:15:00 SSL socket is connected. | 2014-05-22 12:15:00 CTS FIX: Sending the Logon message. | 2014-05-22 12:15:01 CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2014-05-22 12:15:01 CTS FIX: Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2014-05-22 12:15:01 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2014-05-22 12:15:01 SSL shutdown indicates not able to send 'close notify'. | 2014-05-22 12:15:01 The SSL socket was shut down. | 2014-05-22 12:15:01 The SSL socket object has been freed. SSL state is now disconnected. | 2014-05-22 12:15:01 Socket has been shutdown and closed. | 2014-05-22 12:15:01 CTS FIX: Logged out and disconnected. | 2014-05-22 12:15:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-22 12:15:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-22 12:15:01 CTS FIX: Disconnected. | 2014-05-22 12:15:01 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-05-22 12:15:01 Date Time Of Last Edit: 2014-05-22 18:07:55
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| [2014-05-22 18:07:34] |
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These are the relevant messages: CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2014-05-22 12:15:01
CTS FIX: Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2014-05-22 12:15:01 So contact your clearing firm and have them add the Sierra Chart application/program to your CTS T4 username. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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