Support Board
Date/Time: Wed, 19 Mar 2025 13:55:00 +0000
Requesting Account balances for web-based Teton Trade Account Data and Order Entry
View Count: 513
| [2022-10-13 14:34:00] |
| eminimom - Posts: 24 |
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This is the support inquiry response that didn't work for me: [2022-05-08 11:23:48]#4[Go To First Post] Sierra_Chart Engineering [Direct Messages] - Posts: 4376 We will check on this. This refers to Teton: CME direct order routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Still not functioning for me. Once I have this: Trade Account Data and Order Entry-Sierra Chart CME Direct Order Routing, the next page that pops up is Server Selector/Sierra Chart CME Direct Order Routing-Advantage-Stage 5. Then Connection Status, I selected Connect and it only stays on for less than 60seconds for Connected (Trading) and Connected(Data). They both go to False time after time. My SC DTC Server. Build=43568 Data: SC Realtime Server. |
| [2022-10-17 18:32:22] |
| Sierra_Chart Engineering - Posts: 18841 |
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What kind of device are you accessing this webpage from?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-19 19:58:15] |
| eminimom - Posts: 24 |
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A computer browser, Chrome. This is the link that worked before and it is the one in the support replies. https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2&Service=sc_futures_direct.dtc.trading Date Time Of Last Edit: 2022-10-19 19:59:46
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| [2022-10-24 15:10:25] |
| eminimom - Posts: 24 |
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Hello, still waiting on a resolution for this. Was working perfectly when I converted from Transact to Stage5/Teton. Would appreciate knowing where we are on this. Thanks
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| [2022-10-25 17:14:15] |
| Sierra_Chart Engineering - Posts: 18841 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-25 22:02:31] |
| Sierra_Chart Engineering - Posts: 18841 |
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Let us know if you still have a problem with this. We did make a change to handle reconnect in a scenario that was not handled.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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