Support Board
Date/Time: Sat, 30 Nov 2024 10:32:24 +0000
Sierra Chart Technical issue
View Count: 473
| [2022-10-10 10:05:49] |
| User903898 - Posts: 5 |
|
hi, Everything was working fine up until i updated to the latest Sierra Chart version 2443, now the charts are not even loading up. look at attached file. Can someone help with this issue? Kind Regards |
Attachment Deleted. Private File |
| [2022-10-10 10:31:21] |
| Sierra_Chart Engineering - Posts: 17272 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-10 10:58:09] |
| User903898 - Posts: 5 |
|
Hi, I when I Disconnected and Connected to the Data Feed, the issue was resolved, and everything is working fine as before. Much appreciated for your help. Kind Regards. |
| [2022-11-29 13:59:50] |
| User903898 - Posts: 5 |
|
Hi, i have downloaded a separate Sierra chart and connected to Rithmic, the issue am having is when i open the charts it tells me "Download Failed, Error Downloading historical Intraday data for ESZ2.CME. Historical data logon error: permission denied". I have the Denali package 11 data and i have a live account and i logged in and i followed the steps on the Sierra website regarding connecting of Sierra Chart to Rithmic. Maybe i missed something can someone help with this issue? Kind regards. |
| [2022-11-29 14:19:20] |
| Sierra_Chart Engineering - Posts: 17272 |
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You also need to activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-29 18:06:09] |
| User903898 - Posts: 5 |
|
The issue is resolved. Much Appreciated. |
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