Support Board
Date/Time: Wed, 19 Mar 2025 01:22:44 +0000
Chartbook files not loading
View Count: 642
| [2022-10-05 22:27:24] |
| User166473 - Posts: 3 |
|
Hi, I cannot get any cht files to open as a chartbook. I am placing them in the data folder. Also, I tried loading a previous version. I have attached an example. Thanks |
 ES-DOM Fall.Cht - Attached On 2022-10-05 22:26:57 UTC - Size: 23.33 KB - 676 views |
| [2022-10-06 13:58:26] |
| John - SC Support - Posts: 38782 |
|
We can open the chartbook just fine. What is the exact error you are getting when you try to open it?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-06 15:18:25] |
| User166473 - Posts: 3 |
|
I am just getting a blank screen. Nothing loads at all. I am going to open chartbook. Click the file. A new window opens. It has nothing but a blank screen. |
| [2022-10-06 15:30:19] |
| John - SC Support - Posts: 38782 |
|
The symbols in your chartbook are setup for Interactive Brokers, but our servers are showing that you are connected to our Teton Order Routing Service. If the above is correct, then you need to change the symbols for your chart. Once you open the Chartbook, select Edit >> Translate Symbols to Current Service. That should take care of it for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-06 15:41:36] |
| User166473 - Posts: 3 |
|
Nailed it. That was the problem. Thank you for the help. Opened right up after that. |
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