Support Board
Date/Time: Tue, 26 Nov 2024 15:26:36 +0000
ICE Feed for TF has major lag
View Count: 1271
| [2014-05-19 13:47:32] |
| dimeetrees - Posts: 27 |
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I'm not seeing a normal level 2 for TF from the ICE feed, it's acting very strangely.
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| [2014-05-19 15:58:49] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 16:37:25] |
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We are seeing market depth for TF and we are not noticing any lag at this time. Do you still notice a problem still? If so how much of a lag do you see?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 18:40:54] |
| dimeetrees - Posts: 27 |
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Seems fine now, I noticed it wasn't working properly all morning. The orderbook was not updating normally.
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| [2014-05-20 01:27:16] |
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Was there an actual lag with the TF last trade price data or was there only a problem with the market depth data? If you see any problem again, let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 13:59:16] |
| dimeetrees - Posts: 27 |
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I still have a problem with it. It seems like the bids and offers on the level 2 aren't updating at all. They worked for a few seconds and now they seem to be frozen while the price itself updates fine.
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| [2014-05-20 14:06:56] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 14:23:14] |
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We do see the problem. We have notified the data feed operations about it. We do apologize for this and it will be resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-20 14:23:29
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| [2014-05-21 04:20:06] |
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We have set up a new connection for ICE US data on one of the servers. We expect this will resolve the problem. If you notice the problem, then select File >> Disconnect and File >> Connect to Data Feed. This will switch you to the other server and hopefully you should not see the problem any longer. For anyone reading this thread, this discussion is strictly related to the ICE US data provided by the Sierra Chart Real-time and Historical Exchange Data Feed. It does not apply to any other Data or Trading service you are using. Sierra Chart supports many services. There are only a handful of users who are using ICE US data through the Sierra Chart Data Feed because of the high cost of the exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-21 04:21:05
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| [2014-05-21 07:10:15] |
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Once we confirm this new connection solves the problem, we will set it up on the other server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-21 15:13:32] |
| dimeetrees - Posts: 27 |
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Will I have my subscription extended? I havn't been able to trade TF for 3 days already.
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| [2014-05-21 16:53:13] |
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Yes we will do that. We will add a week to your account. Are you still having trouble? We would expect not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-21 16:53:35
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| [2014-05-21 23:25:56] |
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We can see there still is a problem. We apologize for that. The data operations people have been notified of this. We are putting pressure on them to get this resolved quickly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-22 23:21:12] |
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We have been told is that this is being caused by a network reconfiguration that was done over the weekend. They will be working to solve this on Friday. We apologize for the delay, but this area the data feed we do not control. We do control the server hardware and the software, but the backend networking and exchange connectivity is provided by Barchart and they apparently do not want to do this work until Friday because it is more involved. We have added two weeks of usage time to your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-22 23:23:22
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