Support Board
Date/Time: Tue, 26 Nov 2024 15:25:34 +0000
[Locked] - Chartbook won't load after upgrade from 1137 to 1139
View Count: 1133
| [2014-05-18 17:31:33] |
| graggy - Posts: 15 |
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1. I ran SC 1137 with a startup Chartbook that takes about 1 minute to fully load. At this point SC is using about 1,626,036K of RAM as shown in the "working set" column of Windows Task Manager. (Note: this machine contains 24 Gig and is running Windows 7; my trading service is OEC FIX/FAST; and SC is disconnected from the trading service during all the testing.) 2. I upgraded 1137 to 1139 using the SC Help Menu item, and restarted SC. My intent was to try the SC Exchange Feed stock data. 3. Now the same startup Chartbook tries to load (25% of 4 cores are in constant use) but SC runs indefinitely without completion and all windows are frozen. I waited more than 20 minutes to no avail. Interestingly, the "working set" column of Windows Task Manager now never shows more than 629,136K of RAM in use. 4. Perhaps if I were to wait long enough the Chartbook would load successfully; but this large a time degradation is unworkable in my application. As a aside, when I go back to the 1137 version, the load time returns to the normal 1 minute. Date Time Of Last Edit: 2014-05-18 17:55:00
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| [2014-05-18 20:11:07] |
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3, 4. There have been other similar reports of this. In every case it has been the result of custom studies, including User Contributed Studies. Refer to help topic 17 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails17.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-18 22:13:44] |
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Most likely this is a result of a custom study. We are not sure why this is happening. Are you using any custom studies? And if you are, start a new Chartbook and then test using the custom studies you normally use and see if any of them cause a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-22 00:59:28
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| [2014-05-19 00:54:22] |
| graggy - Posts: 15 |
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My previous analysis turns out to be badly in error. Now I have a slightly simplified version of the problem Chartbook running without any issues using my 1139-based dlls running with 1139 charts. Prior to the simplification this Chartbook could never completely load in this environment. Date Time Of Last Edit: 2014-05-19 16:06:44
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| [2014-05-22 05:08:07] |
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We realize, we are posting in the wrong thread. Our recent postings were meant for another thread. The irrelevant postings are now deleted. This thread is being closed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-22 05:10:25
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| [2014-05-22 05:26:32] |
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Actually, what we said in post #5 is probably not correct. We thought we were posting in the wrong thread but because you edited a post, that made us think we were posting in the wrong thread, when we were not. This is one of the messages that we deleted: So my issue is resolved and hopefully there are enough clues in the above narrative to help with the underlying bug. In regards to the webpage expiring. We assume this means that the login session expired. If you are not logged in, you would be prompted to login, but what you typed should have been saved and still displayed in the Message box and then you can post it again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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