Support Board
Date/Time: Tue, 18 Mar 2025 11:17:03 +0000
Unable to download historical data from Interactive Broker after update to version 2439
View Count: 802
| [2022-09-22 12:22:09] |
| User691099 - Posts: 4 |
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Hi Sierra Chart support team, I update sierra chart to version 2439 today. But I noticed the historical data was not able to download properly and there is a error in message log: HD Request # 9 | Downloading Intraday chart data for DAX-202212-EUREX-EUR-25 to the file DAX-202212-EUREX-EUR-25.scid. Service: interactive_brokers.trading | 2022-09-22 11:54:03.663 HD Request # 9 | Download start date-time: 2022-09-22 07:29:29.000000. File last date-time: 2022-09-22 07:29:29.000000 | 2022-09-22 11:54:03.663 HD Request # 9 | Requesting a total of 0 days and 20674 seconds. | 2022-09-22 11:54:03.663 HD Request # 9 | IB Backfill - Seconds requested: 20674. Seconds Remaining: 0. | 2022-09-22 11:54:03.663 HD Request # 9 | Requesting 20674 Seconds of data at 30 secs with ending date-time at 2022-09-22 13:04:03 for DAX-202212-EUREX-EUR-25. PriceType: TRADES | 2022-09-22 11:54:03.663 HD Request # 9 | Message from IB: Error validating request.-'bS' : cause - Historical data query end date/time string [20220922-13:04:03] is invalid. Format is 'YYYYMMDD{SPACE}hh:mm:ss[{SPACE}TMZ]'. IB Error Code: 321. Request ID: 200004. | 2022-09-22 11:54:03.698 HD Request # 9 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for DAX-202212-EUREX-EUR-25 | 2022-09-22 11:54:03.698 HD Request # 9 | Completion time: 0s. | 2022-09-22 11:54:03.698 Rolling back to version 2383, delete and re-download data, then everthing will be good. Can you help to check this issue? Thank you! |
| [2022-09-22 12:51:02] |
| Sierra_Chart Engineering - Posts: 18817 |
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Our understanding is the problem will be resolved if you update to the current stable version of TWS.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-22 13:30:41] |
| User691099 - Posts: 4 |
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The issue happened on TWS 10.12.2v (Sep 12 2022) + Sierra Chart version 2439. And 10.12.2v marked "Stable" on current version list. Anyway, I tried to update TWS to "10.18.1e (Sep 20 2022)" which marked "Latest" on version list + Sierra Chart version 2439. Data downloading is working so far. I will keep tracking. Thanks to Sierra Chart support team. |
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