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Date/Time: Tue, 18 Mar 2025 16:15:07 +0000



Unable to download historical data from Interactive Broker after update to version 2439

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[2022-09-22 12:22:09]
User691099 - Posts: 4
Hi Sierra Chart support team,

I update sierra chart to version 2439 today.
But I noticed the historical data was not able to download properly and there is a error in message log:

HD Request # 9 | Downloading Intraday chart data for DAX-202212-EUREX-EUR-25 to the file DAX-202212-EUREX-EUR-25.scid. Service: interactive_brokers.trading | 2022-09-22 11:54:03.663
HD Request # 9 | Download start date-time: 2022-09-22 07:29:29.000000. File last date-time: 2022-09-22 07:29:29.000000 | 2022-09-22 11:54:03.663
HD Request # 9 | Requesting a total of 0 days and 20674 seconds. | 2022-09-22 11:54:03.663
HD Request # 9 | IB Backfill - Seconds requested: 20674. Seconds Remaining: 0. | 2022-09-22 11:54:03.663
HD Request # 9 | Requesting 20674 Seconds of data at 30 secs with ending date-time at 2022-09-22 13:04:03 for DAX-202212-EUREX-EUR-25. PriceType: TRADES | 2022-09-22 11:54:03.663
HD Request # 9 | Message from IB: Error validating request.-'bS' : cause - Historical data query end date/time string [20220922-13:04:03] is invalid. Format is 'YYYYMMDD{SPACE}hh:mm:ss[{SPACE}TMZ]'. IB Error Code: 321. Request ID: 200004. | 2022-09-22 11:54:03.698
HD Request # 9 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for DAX-202212-EUREX-EUR-25 | 2022-09-22 11:54:03.698
HD Request # 9 | Completion time: 0s. | 2022-09-22 11:54:03.698

Rolling back to version 2383, delete and re-download data, then everthing will be good.
Can you help to check this issue? Thank you!
[2022-09-22 12:51:02]
Sierra_Chart Engineering - Posts: 18824
Our understanding is the problem will be resolved if you update to the current stable version of TWS.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-22 13:30:41]
User691099 - Posts: 4
The issue happened on TWS 10.12.2v (Sep 12 2022) + Sierra Chart version 2439.
And 10.12.2v marked "Stable" on current version list.

Anyway, I tried to update TWS to "10.18.1e (Sep 20 2022)" which marked "Latest" on version list + Sierra Chart version 2439.
Data downloading is working so far.

I will keep tracking.

Thanks to Sierra Chart support team.

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