Support Board
Date/Time: Tue, 18 Mar 2025 08:48:16 +0000
New Chartbook Already Contains Charts of Other Chartbooks
View Count: 881
| [2022-09-21 09:20:23] |
| User735414 - Posts: 1 |
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Hello, As it is shown in the screenshots below, I have the following problem : I have an already existent chartbook (here named Bobl,Buxl,Bund) with its charts in it (three differents Trade DOMs). When I select File > New Chartbook, it creates a new Chartbook (here named Chartbook3). As you can see, the above mentioned new chartbook it is not empty as it should be, but it already contains the three charts of the Bobl,Buxl,Bund chartbook. Moreover, if I try to remove them, they are also removed in the original chartbook, which is a problem. In other words, these three charts have become "universal", as if they were some kind of default configuration for any chartbook in my Sierra Chart distribution. The problem is not related with the fact that they are attached charts (I have the same problem even if I De-attach the charts). Thank you so much for your help. PS If you need further information, do not hesitate. |
 screen1 .jpg / V - Attached On 2022-09-21 09:19:53 UTC - Size: 760.84 KB - 103 views screen2 .jpg / V - Attached On 2022-09-21 09:19:57 UTC - Size: 790.69 KB - 104 views |
| [2022-09-21 09:25:03] |
| User286186 - Posts: 22 |
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Hello, I had the same problem and I never managed to solve it. I had to download a whole new Sierra Chart distribution ! :( |
| [2022-09-21 16:14:38] |
| John - SC Support - Posts: 38735 |
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Those charts are not actually part of Chartbook3. Those charts must have the option for Window >> Window Always Visible enabled. This makes them visible regardless of what Chartbook is active. Refer to the following: Window, CB and CW Menus: Window Always Visible (Window) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-22 09:14:25] |
| Sierra_Chart Engineering - Posts: 18817 |
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You never needed to do this at all: I had the same problem and I never managed to solve it. I had to download a whole new Sierra Chart distribution ! :(
Post #3 explains the issue and what you need to do. And if the chart is set to always be visible, that is specific to the Chartbook. It has nothing to do with the particular installation of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-22 09:14:54
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