Support Board
Date/Time: Tue, 18 Mar 2025 08:53:39 +0000
Problems with Sierra Chart connections on the second computer.
View Count: 468
| [2022-09-20 18:33:37] |
| Antonino De Rosa - Posts: 47 |
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Hello SC Team, i`ve booked an additional system today. And however I start SC on the second computer it appears a popu pwith the message "Connection error message from service: CQG WebAPI Logon unsuccesful. Server message: Too fequent logon attempts. And at the first computer it appears the message: Connection error message from service: CQGWebAPI Received LoggedOffmessage. Reason: Your session was closed due a current session. And at the same time it disconnects also the connection of the first computer. What I´m doing wrong ? It`s necessary and possible to have remote assistance for setting up this settings ? Please let me know. Many thanks in advance. Best regards |
| [2022-09-20 20:20:02] |
| Sierra_Chart Engineering - Posts: 18817 |
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CQG does not support two simultaneous connections. You need to move to Teton order routing to support multiple connections: Sierra Chart Teton Futures Order Routing If you want real-time data on two systems at the same time you need to pay a second exchange fee. You can control this from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-21 09:09:25] |
| Antonino De Rosa - Posts: 47 |
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Many thanks for this information. Could you make this changes for me from CQG to Teton ? And how much it will cost me in total ? If not could you write down the steps which i have to do. How can I quit CQG Data feed for example? can we do this togehter in a remote assistance session ? I would pay for it. Thank you
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| [2022-09-21 09:39:47] |
| Antonino De Rosa - Posts: 47 |
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And as I understand Teton order Routing is not possible with AMP Futures Broker ? Right
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| [2022-09-21 16:16:08] |
| John - SC Support - Posts: 38735 |
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AMP does not support the Teton Order Routing at this time. The work is mostly on your end to find a new broker. But the full list of steps to get setup can be found at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-22 09:18:20] |
| Sierra_Chart Engineering - Posts: 18817 |
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Teton order routing will be coming soon to AMP. We do not know the timing but is probably not worth it at this time moving your trade account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-22 09:18:25
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| [2022-09-22 11:47:01] |
| Antonino De Rosa - Posts: 47 |
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Okay many thanks. So I'll wait until Teton Routing will come also to AMP. It's possible to receive back the payment for the second computer ? If not no Problem. But I wouldn't use it. Many thanks in advance. |
| [2022-09-22 12:50:15] |
| Sierra_Chart Engineering - Posts: 18817 |
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What payment is this?: It's possible to receive back the payment for the second computer Are you referring to an exchange fee?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-22 12:58:42] |
| Antonino De Rosa - Posts: 47 |
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the fee for using a second system ( Computer )
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| [2022-09-22 15:41:50] |
| John - SC Support - Posts: 38735 |
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We have turned off the additional system and refunded the $12.00 back to your account. Note that by default you have the ability to run Sierra Chart on 3 different computers at the same time. The additional system you added gave you a 4th computer. So this was not something you needed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-22 23:27:25] |
| Antonino De Rosa - Posts: 47 |
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Many thanks guys. You are the best. Working on the best trading and charting software ever. Saludos from Canary Islands
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