Support Board
Date/Time: Tue, 18 Mar 2025 15:06:16 +0000
Conflict with live account and Cierra Charts
View Count: 966
| [2022-09-20 15:52:56] |
| User300440 - Posts: 3 |
|
I have a live trading account with AMP (acct #155454) using the CQGTrader Platform. and I have the package 10 with Cierra Charts. I use CQG Trader for execution and the Cierra to see the market. The problem I have is that I can't have both planforms open at the same time. If I have Sierra Chats platform open and I tried to open the CQG Trader, the CQG Trader platform closes automatically and gives me the following message: "Connection error message from service CQG WebAPI/Received. Logged Off message. Reason: Your session was closed due to the current session. Is there anything you can help me with? I appreciate your help. |
| [2022-09-20 17:07:23] |
| John - SC Support - Posts: 38747 |
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This is a CQG issue and not something that we can fix for them. From our documentation for CQG: If you continue to have the problem, the next step is to discontinue use of CQG and instead use the Teton Order Routing Service which provides stable connectivity assuming there is not an external network connectivity issue. Based on user feedback of users who have switched, the network connectivity issues are resolved. However, this does not mean you are never going to have a network connectivity issue. You still can due to connectivity issues on the Internet somewhere.
Other than the above, there is no further help Sierra Chart support can provide with CQG connection problems. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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