Support Board
Date/Time: Tue, 18 Mar 2025 15:03:17 +0000
Unable to add credit
View Count: 778
| [2022-09-20 11:50:50] |
| User240655 - Posts: 26 |
|
Hello, I would like to add credit as my Sierra Chart usage time expired but all of my attempts to make a payment have been rejected. I have added credit using PayPal many times before and never had a problem but this time the payment is rejected. It seems as if Teton keeps rejecting the payment for some reason. I even even tried to pay using my credit card, but it did not work either. Could you please help me with this? Thank you very much. |
| [2022-09-20 12:37:39] |
| Sierra_Chart Engineering - Posts: 18817 |
|
We have extended your account by 10 days. We do not know why there are payment card rejections. You would need to ask your bank to find out why. We do not know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-20 12:41:12] |
| User240655 - Posts: 26 |
|
Thank you for your help, much appreciated. I will try to ask my bank. Thank you.
|
To post a message in this thread, you need to log in with your Sierra Chart account: