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Market Depth Historical not complete

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[2022-09-20 10:54:01] #1 [Go To First Post]
Jackdnp121 - Posts: 11
Hi there. was just wondering why can I only see the market depth around the price area would like to see some data/order information far away from the price line ( AKA Bookmap ) thank u cheers


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[2022-09-20 13:58:00] #2 [Go To First Post]
Jackdnp121 - Posts: 11
was just mocking around somehow the FULL data cuts in and out ... very strange


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[2022-09-20 16:19:56] #3 [Go To First Post]
John - SC Support - Posts: 38735
What is the timeframe of that chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-20 21:05:55] #4 [Go To First Post]
Jackdnp121 - Posts: 11
1 min , gold comes Binance runs fine . No issue But somehow gold only shows the full data for the first 2 mins after I open it . Then back to only showing data around the price Just like what I post Help plz .. thx

[2022-09-20 21:26:56] #5 [Go To First Post]
John - SC Support - Posts: 38735
The first thing is to check the Input for Maximum Levels to Display. By default this is set to 40. If you want to see all the levels in the chart, then set this to 0 (doing so will cause your chart to scroll very slowly, but at least change it once so you can see the impact). You will want to set this Input to something that gives you what you want without showing everything that you do not need. Refer to the information here: Market Depth Historical Graph: Maximum Levels to Display (0 for All) Start with the above and see if it gives you what you are wanting. If not, then please post another picture and let us know what the issue is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-20 22:24:22] #6 [Go To First Post]
Jackdnp121 - Posts: 11
hi John I've already set it to 0 I think the problem is that it cuts in n out sometimes it shows full ... some times It dont


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[2022-09-20 22:28:24] #7 [Go To First Post]
Jackdnp121 - Posts: 11
and as I mentioned ... finance works fine .... just Comex gold is causing the problem same setting

[2022-09-20 23:27:42] #8 [Go To First Post]
Jackdnp121 - Posts: 11
it only fine during the 1-2 mins after I open the programme then it stop printing all data

[2022-09-21 01:23:11] #9 [Go To First Post]
Jackdnp121 - Posts: 11
please see my photo attach everytime after 1-2 mins after restart... it stop showing the full data


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[2022-09-21 14:09:22] #10 [Go To First Post]
John - SC Support - Posts: 38735
Please get us a copy of that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-21 14:48:26] #11 [Go To First Post]
Jackdnp121 - Posts: 11
sure there u go thanks


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[2022-09-21 16:53:13] #12 [Go To First Post]
John - SC Support - Posts: 38735
Sorry, it turns out this was something simple and we missed it. You do not have an exchange active that includes the Market Depth Data. So what you are seeing is the Best Bid/Ask for the market depth, which is why you are only seeing it within the range of the bar itself. You can change the selection for the exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Just keep in mind that you will pay the full amount for any exchange(s) that you activate within the month for the remainder of the month (exchange fees are not pro-rated). So you may want to wait until the beginning of next month before changing your exchange selections, just be sure to deactivate any exchange that you are not going to continue to use next month before the beginning of next month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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