Support Board
Date/Time: Tue, 26 Nov 2024 13:20:06 +0000
Chart stops printing bars even though data was received
View Count: 883
| [2014-05-16 15:13:03] |
| rc7rader - Posts: 144 |
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I have been experiencing this issue with Sierrachart for a while now. I have 6 charts and one will stop printing the candle bars while the rest are ok. In order to fix this, what I do is close Sierrachart and restart it which is not the ideal solution during the trading day. I have attached the screenshot below to illustrate the issue. What could be the reason for this problem? Is there anything that I can do other than closing and restarting Sierrachart?
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 chart_stop_drawing.jpg / V - Attached On 2014-05-16 15:12:25 UTC - Size: 478.59 KB - 349 views |
| [2014-05-16 16:00:17] |
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Definitely there is no need to restart Sierra Chart. The most you need to do is reconnect to the data feed. For help with this kind of problem, refer to help topic 3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html If you are using IB True Real-time Data, then disable it: http://www.sierrachart.com/index.php?l=doc/IB.php#TrueRealTimeData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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