Support Board
Date/Time: Tue, 18 Mar 2025 23:24:18 +0000
Trade error messages
View Count: 1274
| [2022-09-13 09:02:12] |
| User169391 - Posts: 62 |
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Hi, I am receiving the following error messages when trying to place a trade to interactive brokers through the API using Sierra Charts. It was working ok, but now this. I just need to confirm whether the problem is with Sierra Charts or the TWS of interactive brokers. I have sent them the same log entries as display here. TradeActivity files query time: 0.043617 seconds. Entries: 0. Current queries: 2 | 2022-09-13 08:43:53.536 TradeActivity files query time: 0.002302 seconds. Entries: 7. Current queries: 2 | 2022-09-13 08:43:53.538 TradeActivity files query time: 0.014511 seconds. Entries: 2. Current queries: 1 | 2022-09-13 08:43:59.855 TradeActivity files query time: 0.014146 seconds. Entries: 0. Current queries: 2 | 2022-09-13 08:43:59.900 TradeActivity files query time: 0.014701 seconds. Entries: 0. Current queries: 3 | 2022-09-13 08:43:59.930 TradeActivity files query time: 0.014979 seconds. Entries: 0. Current queries: 4 | 2022-09-13 08:44:00.031 Interactive Brokers | Requesting Open orders. | 2022-09-13 08:44:02.843 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-13 08:44:02.843 Interactive Brokers | Received Open orders end message. | 2022-09-13 08:44:03.182 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-13 08:44:03.922 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-13 08:44:03.922 Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 33. InternalOrderID: 391. | 2022-09-13 08:44:58.407 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 391. Service Order ID: 33. Symbol: M6A-202209-GLOBEX-USD. Account: U6324785 | 2022-09-13 08:44:58.407 * Interactive Brokers | Requesting Open orders. | 2022-09-13 08:45:13.373 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-13 08:45:13.373 Interactive Brokers | Received Open orders end message. | 2022-09-13 08:45:13.377 Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 34. InternalOrderID: 392. | 2022-09-13 08:52:17.188 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 392. Service Order ID: 34. Symbol: M6A-202209-GLOBEX-USD. Account: U6324785 | 2022-09-13 08:52:17.188 * Interactive Brokers | Requesting Open orders. | 2022-09-13 08:52:32.161 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-13 08:52:32.161 Interactive Brokers | Received Open orders end message. | 2022-09-13 08:52:32.186 Thanks. |
| [2022-09-13 12:54:58] |
| Sierra_Chart Engineering - Posts: 18830 |
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Sierra Chart sets this particular order field to 1. Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 34. InternalOrderID: 392. | 2022-09-13 08:52:17.188
We can remove that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-13 12:56:24
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| [2022-09-13 23:04:29] |
| User169391 - Posts: 62 |
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Is this some setting I change on my application? Or is this done on your side?
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| [2022-09-14 02:29:47] |
| Sierra_Chart Engineering - Posts: 18830 |
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No, this can only be done from the Sierra Chart side but there must have been a reason why that was set the way it was. And there has not been an issue previously with how this is set. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-15 13:05:47] |
| User169391 - Posts: 62 |
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Hi, Are we any closer to a resolution of this issue? I still receive the same error message when initiating trades from sierra charts. Cheers. |
| [2022-09-15 13:50:00] |
| Sierra_Chart Engineering - Posts: 18830 |
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The first thing to do is to contact Interactive Brokers about this. However, we have done a new release. See if it resolves the issue for you. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-15 23:00:09] |
| User169391 - Posts: 62 |
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Hi, Done the update and now receive the following log messages,with the order being rejected. TradeActivity files query time: 0.042917 seconds. Entries: 0. Current queries: 2 | 2022-09-15 22:53:40.125 TradeActivity files query time: 0.002287 seconds. Entries: 7. Current queries: 2 | 2022-09-15 22:53:40.127 TradeActivity files query time: 0.014717 seconds. Entries: 0. Current queries: 1 | 2022-09-15 22:53:46.423 TradeActivity files query time: 0.014441 seconds. Entries: 0. Current queries: 2 | 2022-09-15 22:53:46.470 TradeActivity files query time: 0.014742 seconds. Entries: 0. Current queries: 3 | 2022-09-15 22:53:46.507 TradeActivity files query time: 0.014896 seconds. Entries: 0. Current queries: 4 | 2022-09-15 22:53:46.615 Interactive Brokers | Requesting Open orders. | 2022-09-15 22:53:49.438 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-15 22:53:49.438 Interactive Brokers | Received Open orders end message. | 2022-09-15 22:53:50.226 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-15 22:53:50.703 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-15 22:53:50.703 Trading message from IB: The 'FirmQuoteOnly' order attribute is not supported. Error Code: 10269. ServiceOrderID: 33. InternalOrderID: 414. | 2022-09-15 22:54:33.653 * New order rejected - The 'FirmQuoteOnly' order attribute is not supported. Internal Order ID: 414. Service Order ID: 33. Symbol: M6A-202212-GLOBEX-USD. Account: U6324785 | 2022-09-15 22:54:33.653 * Interactive Brokers | Requesting Open orders. | 2022-09-15 22:54:48.648 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-15 22:54:48.648 Interactive Brokers | Received Open orders end message. | 2022-09-15 22:54:48.649 thanks Will send a copy to Interactive Brokers |
| [2022-09-16 03:20:54] |
| User169391 - Posts: 62 |
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I have installed the Stable version of TWS,whereas before it was the Beta version. The problem now appears fixed and TWS accepts the orders through sierra charts. They must have changed something to upset the apple cart. thanks. |
| [2022-09-16 23:28:08] |
| User169391 - Posts: 62 |
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This is the response received from Interactive Brokers. Does not mean a lot to me, but may give you some insight as to why the problem occurs. Initial Description: Orders being rejected through sierra charts Response from IBCS at 16-Sep-2022 Dear Mr. Alchin, Thank you for contacting Interactive Brokers. The issue is exactly what the error says. The order sent by the client uses an obsolete attribute in the passed Order object: Order.Firmquoteonly. Check reference 2169: https://interactivebrokers.github.io/tws-api/message_codes.html Newer versions of TWS API no longer have such attribute for the Order class. The way to resolve it is for the client to no longer use this attribute. Best regards, Peter R. IB API Services |
| [2022-09-19 11:27:41] |
| Sierra_Chart Engineering - Posts: 18830 |
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We are looking this over.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-19 22:14:09] |
| User169391 - Posts: 62 |
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This is the latest response from interactive. Dear Mr. Alchin, Thank you for contacting Interactive Brokers. The following formats are now working with the LATEST version of TWS: - "yyyyMMdd-hh:mm:ss" for UTC time - "yyyyMMdd hh:mm:ss TIMEZONE" where TIMEZONE can be either the Exchange's time zone or your TWS' own (operator) time zone. For example: "US/Eastern" Best regards, Peter R. IB API Services |
| [2022-09-20 10:38:50] |
| Sierra_Chart Engineering - Posts: 18830 |
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Ok this is good to know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-03 14:57:03] |
| fordman90 - Posts: 4 |
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Was this problem resolved? I am having the exact same problem this morning, everything was working fine on the last trading day
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| [2022-10-03 17:24:14] |
| John - SC Support - Posts: 38782 |
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Be sure you are on the latest "Stable" release from IB. Also update your Sierra Chart to the latest Pre-Release by following these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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