Support Board
Date/Time: Mon, 17 Mar 2025 18:22:49 +0000
Symbol Error - 6BU22-CME is unknown, unavailable, or improperly formatted
View Count: 346
| [2022-09-13 07:49:23] |
| User470516 - Posts: 78 |
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Hi SC, Since yesterday, we don't receive live data for the 6B CME Future contract when SC opens up and we found the following in the log : Symbol Error - 6BU22-CME is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected. | 2022-09-13 05:45:57.311 We've found that disconnecting and reconnecting SC allows us to then get the live data. We've only been paying for the live CME data for a few weeks and never had this issue until yesterday so maybe this comes from the roll of the futures ? We never had such issue with Eurex futures though. In case it could help, the rollover we use is "Continuous Futures Contract - Volume Based Rollover, back adjusted" As always, many thanks for your help in advance. |
| [2022-09-13 08:18:11] |
| Sierra_Chart Engineering - Posts: 18809 |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Also make sure you disable Use Custom Symbol Settings Values. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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