Support Board
Date/Time: Mon, 17 Mar 2025 12:10:19 +0000
Market Depth Data Not Showing.
View Count: 1381
| [2022-09-09 20:11:05] |
| User62933 - Posts: 17 |
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Hello, I've transitioned from Transact to Edgeclear with Teton, and have had everything setup and working great. However, I'm not seeing any market depth on the Trading/Chart DOM. The "Bid Size/Buy", "Ask Size/Sell" column is activated along with "Last" column. It is only showing one line of data. Thank you. |
| [2022-09-09 22:16:15] |
| rondawes - Posts: 39 |
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Is it possible that you are only enabled for top-of-book on your exchange data subscriptions instead of the full book?
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| [2022-09-09 22:55:46] |
| John - SC Support - Posts: 38678 |
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As rondawes points out, the issue is that you did not activate an exchange that includes the Market Depth data. You can change your CME Group exchange selections at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that the exchanges do not give refunds, so we can not refund what you have already paid for the exchange. Also the exchange fees are not pro-rated, so you will have to pay the full amount for the month regardless of when you activate the exchange within the month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-09 23:07:47] |
| User62933 - Posts: 17 |
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Thank you Rondawes, and John for the quick help. You're both correct, I've only had the "Top of Book" subscription and not the market depth. Thanks again and have a nice weekend. |
| [2022-09-12 11:00:32] |
| Sierra_Chart Engineering - Posts: 18805 |
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Also refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Adding Support for CME Market Depth Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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