Support Board
Date/Time: Mon, 17 Mar 2025 11:28:05 +0000
Live data
View Count: 806
| [2022-09-07 16:59:26] |
| User904644 - Posts: 10 |
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I have reread and been through every step of the instructions several times over the last 2 days. I have a Dorman Trading account and I have paid for and activated Denali. I cannot figure out why the ES data/feed is delayed by about 18 hours? I have signed up for a tryout with Apteros Trading, but I need live data to do so. What do I need to do in order to get the live data/feed?
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| [2022-09-08 00:42:41] |
| John - SC Support - Posts: 38678 |
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The data should not be delayed by 18 hours, but it should be delayed by 10 minutes. The reason for the 10 minute delay is that you need to connect your Sierra Chart to your live Dorman account in order to verify that you have a live, funded, futures trading account to qualify for the non-professional exchange fees. Refer to the following for more information on this requirement: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Also, if you are not going to stay connected to that account, then refer to the information at the following link for how to connect to that account once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you tell us what order routing service you are setup to use with your Dorman account, then we can point you to the proper setup instructions to get connected. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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