Support Board
Date/Time: Mon, 17 Mar 2025 12:11:13 +0000
No Live Charts Despite Green Connection Status
View Count: 772
| [2022-09-07 04:19:02] |
| User437317 - Posts: 6 |
|
I have had ZERO connectivity to my LIVE charts since Friday, 9-2. My Rithmic feed works on every platform but Sierra despite having a GREEN Connection Status since last Friday, 9-2. WTF is going on??? Either restore my service or refund my $89 in fees for the month of September....NOW!!!! |
| [2022-09-07 05:23:13] |
| Sierra_Chart Engineering - Posts: 18805 |
|
First understand we do not have control over this. And based upon the information we have in front of us, this has to do with CME market data rules which we do not control. The issue is this is expired: Verified trading account ending date: 2022-09-04 Is this a live Rithmic account or is it one of these funding evaluator accounts? The information below applies to you, for both historical and real-time data. The question is, why is it that you are not getting any data from Rithmic in place of the data from our Denali Data Feed? ---- The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: