Support Board
Date/Time: Mon, 17 Mar 2025 18:25:47 +0000
Connected but no data/information showing past my last trading session on 9/01/22
View Count: 1591
| [2022-09-06 16:15:14] |
| User757136 - Posts: 2 |
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Hello - I last traded on 9/01/22. Today I opened SC and it loaded all of my charts to the moment I logged off previously, 2022-09-01 11:38:46. From that point on no information exits in my charts. Quote boards show "0" for values on all CME/NYMEX/CBOT contracts. Time & Sales windows are empty. DOMs do not show anything, as if it is the weekend. Also the [M] that would normally appear to signify Denali data is not showing on any chart. I am effectively disconnected and unable to operate. Please help.
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| [2022-09-06 16:40:31] |
| User810254 - Posts: 4 |
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Same here! CANNOT perform a successful "Download Data from End of Chart" operation for VVIX-IND-CBOE, VIX-IND-CBOE, VXN-IND-CBOE, RVX-IND-CBOE, etc... Last effective record: 8/30/2022, nothing afterwards. What is going on? Checked definitions on IB side (Trader Workstation) and are still the same, as always, and I can also see historical records, there! |
| [2022-09-06 22:46:12] |
| John - SC Support - Posts: 38711 |
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User757136: If you are still having an issue, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-06 22:47:00] |
| John - SC Support - Posts: 38711 |
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User810254: You are using Interactive Brokers data, so we can not say what is occurring. We do not give support for IB data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-06 23:48:55] |
| User810254 - Posts: 4 |
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User810254:
You are using Interactive Brokers data, so we can not say what is occurring. We do not give support for IB data. This does not make much sense to me, nor it really helps me. I have been downloading historical data for those symbols for a LONG time, until just now. My current trading-desk (based on Sierra) is now rendered INOPERABLE, and this is serious. Since WHEN IB-data is not supported? What do I need to do to get CBOE indexes (VVIX, VIX, VXN and RVX, historical and real-time) working properly again on Sierra? What do I need to do to get SPY-STK-SMART/ARCA-USD, UVXY-STK-BATS, FXI-STK-SMART/ARCA-USD, SLV-STK-SMART/ARCA-USD working again on Sierra? Thanks, in advance, for your valuable and prompt support! =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= This is what I see in my message log (VIX example): Interactive Brokers | Using primary service for historical data for VIX-IND-CBOE | 2022-09-06 19:33:45.628 Added historical Daily data request for VIX-IND-CBOE to the queue. | 2022-09-06 19:33:45.628 Triggering next historical data download in queue. | 2022-09-06 19:33:45.628 HD Request # 69 | Downloading Historical Daily chart data for VIX-IND-CBOE. Starting date: 2022-08-26. Service: interactive_brokers.trading | 2022-09-06 19:33:45.630 HD Request # 69 | Requesting 21 days of historical Daily data for VIX-IND-CBOE with end date 2022-09-16 | 2022-09-06 19:33:45.630 HD Request # 69 | Message from IB: End Date/Time: The date, time, or time-zone entered is invalid. The correct format is yyyymmdd hh:mm:ss xxx where yyyymmdd and xxx are optional. E.g.: 20031126 15:59:00 US/Eastern Note that there is a space between the date and time, and between the time and time-zone. If no date is specified, current date is assumed. If no time-zone is specified, local time-zone is assumed(deprecated). You can also provide yyyymmddd-hh:mm:ss time is in UTC. Note that there is a dash between the date and time in UTC notation. IB Error Code: 10314. Request ID: 200028. | 2022-09-06 19:33:45.693 HD Request # 69 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for VIX-IND-CBOE | 2022-09-06 19:33:45.693 HD Request # 69 | Completion time: 0s. | 2022-09-06 19:33:45.693 HD Request # 69 | Daily data download complete for VIX-IND-CBOE. Unique request ID: 83 | 2022-09-06 19:33:45.693 Removing historical data download ID 83. | 2022-09-06 19:33:45.693 Date Time Of Last Edit: 2022-09-06 23:50:27
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| [2022-09-07 03:30:11] |
| Leif - Posts: 9 |
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I am experiencing same issue. My Forex data has big gaps now ... this is quite a serious problem. I get same "date, time or time zone entered is invalid" message. What do you suggest?
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| [2022-09-07 08:41:04] |
| Sierra_Chart Engineering - Posts: 18809 |
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There are different issues being reported in this thread from different users. Regarding historical data from Interactive Brokers, apparently they have made a change which is causing a problem. We are working on resolving the problem now. Just give us about an hour or two for a new release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-07 16:59:29] |
| John - SC Support - Posts: 38711 |
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We have put out a fix for the Interactive Brokers historical data issue. Update to the Pre-Release to get this change.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-14 22:25:12] |
| User810254 - Posts: 4 |
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Just wanted to send a quick thank-you response for the pre-release load. After plenty of testing and real-time work, it has corrected the missing historical data when being sourced from IB, indeed. THANK YOU! Date Time Of Last Edit: 2022-09-14 22:25:52
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