Support Board
Date/Time: Mon, 17 Mar 2025 02:32:05 +0000
Can't connect to the data
View Count: 372
| [2022-09-03 19:05:00] |
| ilhan inal - Posts: 1 |
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Hello, my problem is that because of the Windows error code 10061 I can't connect to "IQfeed, Global Data Feeds India". The interesting part is that I can connect to "SC Data - All Services" but then I can't receive the data correctly. Even though I open the symbols correctly my DOM doesn't even show data, even if it does on some of them it's still buggy and inconsistent. I have tried blocking my firewall and several settings in the software itself. I have no idea how to fix it. Two message logs: DATA FEEDS Software version: 2363 64-bit | 2022-09-03 18:44:29.129 Primary Thread ID: 17984 | 2022-09-03 18:44:29.129 Usage end date: 2022-09-16 | 2022-09-03 18:44:29.129 Enabled for: Advanced Features 2. | 2022-09-03 18:44:29.129 Enabled for: Sierra Chart Historical Data Service. | 2022-09-03 18:44:29.129 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-03 18:44:29.129 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-03 18:44:29.129 Enabled for exchange2: fairx_exchange.data | 2022-09-03 18:44:29.129 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-03 18:44:29.129 Current selected Data/Trading service: Global Data Feeds India - DTC | 2022-09-03 18:44:29.129 Custom symbol settings values: enabled | 2022-09-03 18:44:29.129 Chart Update Interval: 500 | 2022-09-03 18:44:29.129 Intraday Data Storage Time Unit: 1 | 2022-09-03 18:44:29.129 Time Zone: +00:00:00 (UTC+00) | 2022-09-03 18:44:29.129 2022-09-03 18:44:29 Local computer time in UTC | 2022-09-03 18:44:29.129 2022-09-03 18:44:29 Local computer time in SC Time Zone | 2022-09-03 18:44:29.129 2022-09-03 18:13:42 Server time in UTC | 2022-09-03 18:44:29.129 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-09-03 18:44:29.129 Program path: C:\SierraChart\ | 2022-09-03 18:44:29.129 Data Files path: C:\SierraChart\Data\ | 2022-09-03 18:44:29.129 OS Version Number: 10.0 | 2022-09-03 18:44:29.129 Locale Setting: C | 2022-09-03 18:44:29.129 DLLs: UserContributedStudies_64.dll | 2022-09-03 18:44:29.129 Allowed protected custom studies: | 2022-09-03 18:44:29.129 Global Data Feeds India - DTC | Connecting to the server 127.0.0.1. Port 9090 | 2022-09-03 18:44:40.526 DTC Client socket (1) | Creating socket. | 2022-09-03 18:44:40.526 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:44:40.526 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:44:40.526 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:44:42.578 * DTC Client socket (1) | CloseSocket call. | 2022-09-03 18:44:42.578 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:44:42.578 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:42.578 DTC Client socket (1) | Closed. | 2022-09-03 18:44:42.578 DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:42.581 Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:42.581 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:42.581 Global Data Feeds India - DTC | Connecting to the server 127.0.0.1. Port 9090 | 2022-09-03 18:44:44.585 DTC Client socket (1) | Creating socket. | 2022-09-03 18:44:44.585 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:44:44.585 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:44:44.585 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:44:46.617 * DTC Client socket (1) | CloseSocket call. | 2022-09-03 18:44:46.617 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:44:46.617 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:46.617 DTC Client socket (1) | Closed. | 2022-09-03 18:44:46.617 DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:46.630 Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:46.630 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:46.630 File >> Disconnect selected. | 2022-09-03 18:44:47.408 DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:47.408 Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:47.408 IQFEED IQFeed | Connecting. | 2022-09-03 18:47:50.134 IQFeed | Starting interface software. | 2022-09-03 18:47:50.134 IQFeed | Error starting IQ Feed interface software. RunFileUnderOS returned error. | 2022-09-03 18:47:50.135 * IQFeed | Failed to look up the port number for the Admin connection. Using default port. | 2022-09-03 18:47:50.135 * IQFeed | Connecting to Admin port 9300 | 2022-09-03 18:47:50.135 Socket (1) | Creating socket. | 2022-09-03 18:47:50.135 Socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:47:50.135 Socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:47:50.135 Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:47:52.169 * Socket (1) | CloseSocket call. | 2022-09-03 18:47:52.169 IQFeed | Disconnected from Admin port. | 2022-09-03 18:47:52.169 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:47:52.169 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:47:52.169 Socket (1) | Closed. | 2022-09-03 18:47:52.169 Socket (0) | CloseSocket call. | 2022-09-03 18:47:52.177 IQFeed | Disconnected. | 2022-09-03 18:47:52.177 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:47:52.177 File >> Disconnect selected. | 2022-09-03 18:47:53.391 IQFeed | Disconnected. | 2022-09-03 18:47:53.391 MESSAGE LOG ON SC DATA WHEN I OPEN THE SYMBOL IN DOM AND ITS BROKEN Software version: 2363 64-bit | 2022-09-03 18:57:31.601 Primary Thread ID: 15292 | 2022-09-03 18:57:31.601 Usage end date: 2022-09-16 | 2022-09-03 18:57:31.601 Enabled for: Advanced Features 2. | 2022-09-03 18:57:31.601 Enabled for: Sierra Chart Historical Data Service. | 2022-09-03 18:57:31.601 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-03 18:57:31.601 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-03 18:57:31.601 Enabled for exchange2: fairx_exchange.data | 2022-09-03 18:57:31.601 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-03 18:57:31.601 Current selected Data/Trading service: SC Data - All Services | 2022-09-03 18:57:31.601 Custom symbol settings values: enabled | 2022-09-03 18:57:31.601 Chart Update Interval: 500 | 2022-09-03 18:57:31.601 Intraday Data Storage Time Unit: 1 | 2022-09-03 18:57:31.601 Time Zone: +00:00:00 (UTC+00) | 2022-09-03 18:57:31.601 2022-09-03 18:57:31 Local computer time in UTC | 2022-09-03 18:57:31.601 2022-09-03 18:57:31 Local computer time in SC Time Zone | 2022-09-03 18:57:31.601 2022-09-03 18:57:14 Server time in UTC | 2022-09-03 18:57:31.601 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-03 18:57:31.601 Program path: C:\SierraChart\ | 2022-09-03 18:57:31.601 Data Files path: C:\SierraChart\Data\ | 2022-09-03 18:57:31.601 OS Version Number: 10.0 | 2022-09-03 18:57:31.601 Locale Setting: C | 2022-09-03 18:57:31.601 DLLs: UserContributedStudies_64.dll | 2022-09-03 18:57:31.601 Allowed protected custom studies: | 2022-09-03 18:57:31.601 AUDCAD #1 | Reloading chart. | 2022-09-03 18:57:39.589 AUDCAD #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-09-03 18:57:39.589 Using Bid/Ask average for last trade price for AUDCAD | 2022-09-03 18:57:40.081 Using symbol data fast lookup vector | 2022-09-03 18:57:40.082 SC DTC Data with Market Depth | Starting real-time market data updates for: AUDCAD. ID: 1 Service code: fxcm | 2022-09-03 18:57:40.082 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-09-03 18:57:40.082 SC DTC Data with Market Depth | Requesting security definition data for: AUDCAD. ID: 1 | 2022-09-03 18:57:40.082 Starting DelayedDownloadMonitoringTimer | 2022-09-03 18:57:40.082 Starting HDTimeoutTimer | 2022-09-03 18:57:40.082 Added historical Intraday data request for AUDCAD to the queue. | 2022-09-03 18:57:40.082 Intraday data recording state for symbol AUDCAD is set to download 'Pending'. | 2022-09-03 18:57:40.082 Triggering next historical data download in queue. | 2022-09-03 18:57:40.082 DTC Client socket (1) | Creating socket. | 2022-09-03 18:57:40.082 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:57:40.082 DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2022-09-03 18:57:40.082 Delaying start of download for AUDCAD | 2022-09-03 18:57:40.084 SC DTC Data with Market Depth | Network connection to server complete. | 2022-09-03 18:57:40.237 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-09-03 18:57:40.237 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-03 18:57:40.237 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-09-03 18:57:40.412 SC DTC Data with Market Depth | Sending logon request message. | 2022-09-03 18:57:40.412 Requesting market depth updates for: AUDCAD if supported. | 2022-09-03 18:57:40.941 Separate subscription for market depth updates not supported. AUDCAD | 2022-09-03 18:57:40.941 SC DTC Data with Market Depth | Received logon response. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Successfully connected. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Trading is not supported. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: AUDCAD. Market Depth data restarted. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Received security definition for symbol AUDCAD | 2022-09-03 18:57:41.447 HD Request # 1 | Downloading Intraday chart data for AUDCAD to the file AUDCAD.scid. Service: fxcm | 2022-09-03 18:57:46.083 HD Request # 1 | Download start date-time: 2022-09-02 20:59:01.000000. File last date-time: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:46.083 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2022-09-03 18:57:46.083 Socket (2) | Creating socket. | 2022-09-03 18:57:46.083 Socket (2) | New receive buffer size: 5242880 | 2022-09-03 18:57:46.083 Socket (2) | Connecting to IP: 204.15.197.14. | 2022-09-03 18:57:46.083 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-09-03 18:57:46.415 HD Request # 1 | Sending historical data logon request message. | 2022-09-03 18:57:46.415 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-09-02 20:59:01. Record interval: 1. Symbol: AUDCAD | 2022-09-03 18:57:47.093 HD Request # 1 | Decompressing data. | 2022-09-03 18:57:47.252 HD Request # 1 | Receiving Intraday data for AUDCAD starting at 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.252 Socket (2) | CloseSocket call. | 2022-09-03 18:57:47.253 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-03 18:57:47.253 Historical data download thread signaled to stop. | 2022-09-03 18:57:47.253 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.253 HD Request # 1 | Received 1 Intraday data record from 2022-09-02 20:59:01.085000 to 2022-09-02 20:59:01.085000 (0.0 seconds) and wrote 1 record for AUDCAD | 2022-09-03 18:57:47.253 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.257 HD Request # 1 | Completion time: 1s | 2022-09-03 18:57:47.257 HD Request # 1 | Intraday data download complete for AUDCAD. Unique request ID: 1 | 2022-09-03 18:57:47.257 Removing historical data download ID 1. | 2022-09-03 18:57:47.257 Real-time Intraday chart data file updates started for AUDCAD | 2022-09-03 18:57:47.257 Opened cached Intraday file: C:\SierraChart\Data\AUDCAD.scid. Thread ID: 15292 | 2022-09-03 18:57:47.257 Intraday chart data file opened for AUDCAD | 2022-09-03 18:57:47.257 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-09-03 18:57:47.257 Triggering next historical data download in queue. | 2022-09-03 18:57:47.257 No download requests in the queue to start downloads for. | 2022-09-03 18:57:47.257 Socket (2) | Socket gracefully closed by remote side. | 2022-09-03 18:57:47.409 Socket (2) | Closed. | 2022-09-03 18:57:47.409 I have added the photo of the broken DOM as an attachment. I am using an older version in order to open an older chartbook. I am having the same problem on the newer version. I will definitely subscribe for data later on but I have to fix this first. Thanks in advance |
 sierraDOM.jpg / V - Attached On 2022-09-03 18:59:45 UTC - Size: 362.8 KB - 116 views Attachment Deleted. |
| [2022-09-03 22:04:32] |
| Sierra_Chart Engineering - Posts: 18801 |
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We do not understand this: I have added the photo of the broken DOM as an attachment.
What is the exact issue? For market depth data you need to use futures symbols. Use the Delayed Exchange Data Feed: Delayed Exchange Data Feed Makes sense you are not able to connect to these services if you have not subscribed to them. They are external services with separate software to be able to connect to them: my problem is that because of the Windows error code 10061 I can't connect to "IQfeed, Global Data Feeds India".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-03 22:05:09
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