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Date/Time: Mon, 17 Mar 2025 11:00:33 +0000



Post From: Can't connect to the data

[2022-09-03 19:05:00]
ilhan inal - Posts: 1
Hello,

my problem is that because of the Windows error code 10061 I can't connect to "IQfeed, Global Data Feeds India". The interesting part is that I can connect to "SC Data - All Services"
but then I can't receive the data correctly. Even though I open the symbols correctly my DOM doesn't even show data, even if it does on some of them it's still buggy and inconsistent.
I have tried blocking my firewall and several settings in the software itself. I have no idea how to fix it. Two message logs:

DATA FEEDS

Software version: 2363 64-bit | 2022-09-03 18:44:29.129
Primary Thread ID: 17984 | 2022-09-03 18:44:29.129
Usage end date: 2022-09-16 | 2022-09-03 18:44:29.129
Enabled for: Advanced Features 2. | 2022-09-03 18:44:29.129
Enabled for: Sierra Chart Historical Data Service. | 2022-09-03 18:44:29.129
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-03 18:44:29.129
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-03 18:44:29.129
Enabled for exchange2: fairx_exchange.data | 2022-09-03 18:44:29.129
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-03 18:44:29.129
Current selected Data/Trading service: Global Data Feeds India - DTC | 2022-09-03 18:44:29.129
Custom symbol settings values: enabled | 2022-09-03 18:44:29.129
Chart Update Interval: 500 | 2022-09-03 18:44:29.129
Intraday Data Storage Time Unit: 1 | 2022-09-03 18:44:29.129
Time Zone: +00:00:00 (UTC+00) | 2022-09-03 18:44:29.129
2022-09-03 18:44:29 Local computer time in UTC | 2022-09-03 18:44:29.129
2022-09-03 18:44:29 Local computer time in SC Time Zone | 2022-09-03 18:44:29.129
2022-09-03 18:13:42 Server time in UTC | 2022-09-03 18:44:29.129
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-09-03 18:44:29.129
Program path: C:\SierraChart\ | 2022-09-03 18:44:29.129
Data Files path: C:\SierraChart\Data\ | 2022-09-03 18:44:29.129
OS Version Number: 10.0 | 2022-09-03 18:44:29.129
Locale Setting: C | 2022-09-03 18:44:29.129
DLLs: UserContributedStudies_64.dll | 2022-09-03 18:44:29.129
Allowed protected custom studies: | 2022-09-03 18:44:29.129


Global Data Feeds India - DTC | Connecting to the server 127.0.0.1. Port 9090 | 2022-09-03 18:44:40.526
DTC Client socket (1) | Creating socket. | 2022-09-03 18:44:40.526
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:44:40.526
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:44:40.526
DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:44:42.578 *
DTC Client socket (1) | CloseSocket call. | 2022-09-03 18:44:42.578
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:44:42.578
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:42.578
DTC Client socket (1) | Closed. | 2022-09-03 18:44:42.578
DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:42.581
Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:42.581
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:42.581

Global Data Feeds India - DTC | Connecting to the server 127.0.0.1. Port 9090 | 2022-09-03 18:44:44.585
DTC Client socket (1) | Creating socket. | 2022-09-03 18:44:44.585
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:44:44.585
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:44:44.585
DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:44:46.617 *
DTC Client socket (1) | CloseSocket call. | 2022-09-03 18:44:46.617
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:44:46.617
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:46.617
DTC Client socket (1) | Closed. | 2022-09-03 18:44:46.617
DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:46.630
Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:46.630
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:46.630
File >> Disconnect selected. | 2022-09-03 18:44:47.408
DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:47.408
Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:47.408

IQFEED

IQFeed | Connecting. | 2022-09-03 18:47:50.134
IQFeed | Starting interface software. | 2022-09-03 18:47:50.134
IQFeed | Error starting IQ Feed interface software. RunFileUnderOS returned error. | 2022-09-03 18:47:50.135 *
IQFeed | Failed to look up the port number for the Admin connection. Using default port. | 2022-09-03 18:47:50.135 *
IQFeed | Connecting to Admin port 9300 | 2022-09-03 18:47:50.135
Socket (1) | Creating socket. | 2022-09-03 18:47:50.135
Socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:47:50.135
Socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:47:50.135
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:47:52.169 *
Socket (1) | CloseSocket call. | 2022-09-03 18:47:52.169
IQFeed | Disconnected from Admin port. | 2022-09-03 18:47:52.169
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:47:52.169
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:47:52.169
Socket (1) | Closed. | 2022-09-03 18:47:52.169
Socket (0) | CloseSocket call. | 2022-09-03 18:47:52.177
IQFeed | Disconnected. | 2022-09-03 18:47:52.177
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:47:52.177
File >> Disconnect selected. | 2022-09-03 18:47:53.391
IQFeed | Disconnected. | 2022-09-03 18:47:53.391






MESSAGE LOG ON SC DATA WHEN I OPEN THE SYMBOL IN DOM AND ITS BROKEN


Software version: 2363 64-bit | 2022-09-03 18:57:31.601
Primary Thread ID: 15292 | 2022-09-03 18:57:31.601
Usage end date: 2022-09-16 | 2022-09-03 18:57:31.601
Enabled for: Advanced Features 2. | 2022-09-03 18:57:31.601
Enabled for: Sierra Chart Historical Data Service. | 2022-09-03 18:57:31.601
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-03 18:57:31.601
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-03 18:57:31.601
Enabled for exchange2: fairx_exchange.data | 2022-09-03 18:57:31.601
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-03 18:57:31.601
Current selected Data/Trading service: SC Data - All Services | 2022-09-03 18:57:31.601
Custom symbol settings values: enabled | 2022-09-03 18:57:31.601
Chart Update Interval: 500 | 2022-09-03 18:57:31.601
Intraday Data Storage Time Unit: 1 | 2022-09-03 18:57:31.601
Time Zone: +00:00:00 (UTC+00) | 2022-09-03 18:57:31.601
2022-09-03 18:57:31 Local computer time in UTC | 2022-09-03 18:57:31.601
2022-09-03 18:57:31 Local computer time in SC Time Zone | 2022-09-03 18:57:31.601
2022-09-03 18:57:14 Server time in UTC | 2022-09-03 18:57:31.601
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-03 18:57:31.601
Program path: C:\SierraChart\ | 2022-09-03 18:57:31.601
Data Files path: C:\SierraChart\Data\ | 2022-09-03 18:57:31.601
OS Version Number: 10.0 | 2022-09-03 18:57:31.601
Locale Setting: C | 2022-09-03 18:57:31.601
DLLs: UserContributedStudies_64.dll | 2022-09-03 18:57:31.601
Allowed protected custom studies: | 2022-09-03 18:57:31.601

AUDCAD #1 | Reloading chart. | 2022-09-03 18:57:39.589
AUDCAD #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-09-03 18:57:39.589
Using Bid/Ask average for last trade price for AUDCAD | 2022-09-03 18:57:40.081
Using symbol data fast lookup vector | 2022-09-03 18:57:40.082
SC DTC Data with Market Depth | Starting real-time market data updates for: AUDCAD. ID: 1 Service code: fxcm | 2022-09-03 18:57:40.082
SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-09-03 18:57:40.082
SC DTC Data with Market Depth | Requesting security definition data for: AUDCAD. ID: 1 | 2022-09-03 18:57:40.082
Starting DelayedDownloadMonitoringTimer | 2022-09-03 18:57:40.082
Starting HDTimeoutTimer | 2022-09-03 18:57:40.082
Added historical Intraday data request for AUDCAD to the queue. | 2022-09-03 18:57:40.082
Intraday data recording state for symbol AUDCAD is set to download 'Pending'. | 2022-09-03 18:57:40.082
Triggering next historical data download in queue. | 2022-09-03 18:57:40.082
DTC Client socket (1) | Creating socket. | 2022-09-03 18:57:40.082
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:57:40.082
DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2022-09-03 18:57:40.082
Delaying start of download for AUDCAD | 2022-09-03 18:57:40.084
SC DTC Data with Market Depth | Network connection to server complete. | 2022-09-03 18:57:40.237
SC DTC Data with Market Depth | Starting socket receive thread. | 2022-09-03 18:57:40.237
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-03 18:57:40.237
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-09-03 18:57:40.412
SC DTC Data with Market Depth | Sending logon request message. | 2022-09-03 18:57:40.412
Requesting market depth updates for: AUDCAD if supported. | 2022-09-03 18:57:40.941
Separate subscription for market depth updates not supported. AUDCAD | 2022-09-03 18:57:40.941
SC DTC Data with Market Depth | Received logon response. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Successfully connected. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Trading is not supported. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: AUDCAD. Market Depth data restarted. | 2022-09-03 18:57:41.194
SC DTC Data with Market Depth | Received security definition for symbol AUDCAD | 2022-09-03 18:57:41.447
HD Request # 1 | Downloading Intraday chart data for AUDCAD to the file AUDCAD.scid. Service: fxcm | 2022-09-03 18:57:46.083
HD Request # 1 | Download start date-time: 2022-09-02 20:59:01.000000. File last date-time: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:46.083
HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2022-09-03 18:57:46.083
Socket (2) | Creating socket. | 2022-09-03 18:57:46.083
Socket (2) | New receive buffer size: 5242880 | 2022-09-03 18:57:46.083
Socket (2) | Connecting to IP: 204.15.197.14. | 2022-09-03 18:57:46.083
HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-09-03 18:57:46.415
HD Request # 1 | Sending historical data logon request message. | 2022-09-03 18:57:46.415
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-09-02 20:59:01. Record interval: 1. Symbol: AUDCAD | 2022-09-03 18:57:47.093
HD Request # 1 | Decompressing data. | 2022-09-03 18:57:47.252
HD Request # 1 | Receiving Intraday data for AUDCAD starting at 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.252
Socket (2) | CloseSocket call. | 2022-09-03 18:57:47.253
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-03 18:57:47.253
Historical data download thread signaled to stop. | 2022-09-03 18:57:47.253
HD Request # 1 | Timestamp of first Intraday data file record written: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.253
HD Request # 1 | Received 1 Intraday data record from 2022-09-02 20:59:01.085000 to 2022-09-02 20:59:01.085000 (0.0 seconds) and wrote 1 record for AUDCAD | 2022-09-03 18:57:47.253
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.257
HD Request # 1 | Completion time: 1s | 2022-09-03 18:57:47.257
HD Request # 1 | Intraday data download complete for AUDCAD. Unique request ID: 1 | 2022-09-03 18:57:47.257
Removing historical data download ID 1. | 2022-09-03 18:57:47.257
Real-time Intraday chart data file updates started for AUDCAD | 2022-09-03 18:57:47.257
Opened cached Intraday file: C:\SierraChart\Data\AUDCAD.scid. Thread ID: 15292 | 2022-09-03 18:57:47.257
Intraday chart data file opened for AUDCAD | 2022-09-03 18:57:47.257
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-09-03 18:57:47.257

Triggering next historical data download in queue. | 2022-09-03 18:57:47.257
No download requests in the queue to start downloads for. | 2022-09-03 18:57:47.257
Socket (2) | Socket gracefully closed by remote side. | 2022-09-03 18:57:47.409
Socket (2) | Closed. | 2022-09-03 18:57:47.409


I have added the photo of the broken DOM as an attachment. I am using an older version in order to open an older chartbook. I am having the same problem on the newer version.
I will definitely subscribe for data later on but I have to fix this first.

Thanks in advance
imagesierraDOM.jpg / V - Attached On 2022-09-03 18:59:45 UTC - Size: 362.8 KB - 116 views
Attachment Deleted.