Support Board
Date/Time: Mon, 17 Mar 2025 11:00:33 +0000
Post From: Can't connect to the data
| [2022-09-03 19:05:00] |
| ilhan inal - Posts: 1 |
|
Hello, my problem is that because of the Windows error code 10061 I can't connect to "IQfeed, Global Data Feeds India". The interesting part is that I can connect to "SC Data - All Services" but then I can't receive the data correctly. Even though I open the symbols correctly my DOM doesn't even show data, even if it does on some of them it's still buggy and inconsistent. I have tried blocking my firewall and several settings in the software itself. I have no idea how to fix it. Two message logs: DATA FEEDS Software version: 2363 64-bit | 2022-09-03 18:44:29.129 Primary Thread ID: 17984 | 2022-09-03 18:44:29.129 Usage end date: 2022-09-16 | 2022-09-03 18:44:29.129 Enabled for: Advanced Features 2. | 2022-09-03 18:44:29.129 Enabled for: Sierra Chart Historical Data Service. | 2022-09-03 18:44:29.129 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-03 18:44:29.129 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-03 18:44:29.129 Enabled for exchange2: fairx_exchange.data | 2022-09-03 18:44:29.129 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-03 18:44:29.129 Current selected Data/Trading service: Global Data Feeds India - DTC | 2022-09-03 18:44:29.129 Custom symbol settings values: enabled | 2022-09-03 18:44:29.129 Chart Update Interval: 500 | 2022-09-03 18:44:29.129 Intraday Data Storage Time Unit: 1 | 2022-09-03 18:44:29.129 Time Zone: +00:00:00 (UTC+00) | 2022-09-03 18:44:29.129 2022-09-03 18:44:29 Local computer time in UTC | 2022-09-03 18:44:29.129 2022-09-03 18:44:29 Local computer time in SC Time Zone | 2022-09-03 18:44:29.129 2022-09-03 18:13:42 Server time in UTC | 2022-09-03 18:44:29.129 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-09-03 18:44:29.129 Program path: C:\SierraChart\ | 2022-09-03 18:44:29.129 Data Files path: C:\SierraChart\Data\ | 2022-09-03 18:44:29.129 OS Version Number: 10.0 | 2022-09-03 18:44:29.129 Locale Setting: C | 2022-09-03 18:44:29.129 DLLs: UserContributedStudies_64.dll | 2022-09-03 18:44:29.129 Allowed protected custom studies: | 2022-09-03 18:44:29.129 Global Data Feeds India - DTC | Connecting to the server 127.0.0.1. Port 9090 | 2022-09-03 18:44:40.526 DTC Client socket (1) | Creating socket. | 2022-09-03 18:44:40.526 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:44:40.526 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:44:40.526 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:44:42.578 * DTC Client socket (1) | CloseSocket call. | 2022-09-03 18:44:42.578 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:44:42.578 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:42.578 DTC Client socket (1) | Closed. | 2022-09-03 18:44:42.578 DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:42.581 Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:42.581 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:42.581 Global Data Feeds India - DTC | Connecting to the server 127.0.0.1. Port 9090 | 2022-09-03 18:44:44.585 DTC Client socket (1) | Creating socket. | 2022-09-03 18:44:44.585 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:44:44.585 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:44:44.585 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:44:46.617 * DTC Client socket (1) | CloseSocket call. | 2022-09-03 18:44:46.617 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:44:46.617 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:46.617 DTC Client socket (1) | Closed. | 2022-09-03 18:44:46.617 DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:46.630 Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:46.630 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:44:46.630 File >> Disconnect selected. | 2022-09-03 18:44:47.408 DTC Client socket (0) | CloseSocket call. | 2022-09-03 18:44:47.408 Global Data Feeds India - DTC | Disconnected. | 2022-09-03 18:44:47.408 IQFEED IQFeed | Connecting. | 2022-09-03 18:47:50.134 IQFeed | Starting interface software. | 2022-09-03 18:47:50.134 IQFeed | Error starting IQ Feed interface software. RunFileUnderOS returned error. | 2022-09-03 18:47:50.135 * IQFeed | Failed to look up the port number for the Admin connection. Using default port. | 2022-09-03 18:47:50.135 * IQFeed | Connecting to Admin port 9300 | 2022-09-03 18:47:50.135 Socket (1) | Creating socket. | 2022-09-03 18:47:50.135 Socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:47:50.135 Socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-03 18:47:50.135 Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-03 18:47:52.169 * Socket (1) | CloseSocket call. | 2022-09-03 18:47:52.169 IQFeed | Disconnected from Admin port. | 2022-09-03 18:47:52.169 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-03 18:47:52.169 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:47:52.169 Socket (1) | Closed. | 2022-09-03 18:47:52.169 Socket (0) | CloseSocket call. | 2022-09-03 18:47:52.177 IQFeed | Disconnected. | 2022-09-03 18:47:52.177 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-03 18:47:52.177 File >> Disconnect selected. | 2022-09-03 18:47:53.391 IQFeed | Disconnected. | 2022-09-03 18:47:53.391 MESSAGE LOG ON SC DATA WHEN I OPEN THE SYMBOL IN DOM AND ITS BROKEN Software version: 2363 64-bit | 2022-09-03 18:57:31.601 Primary Thread ID: 15292 | 2022-09-03 18:57:31.601 Usage end date: 2022-09-16 | 2022-09-03 18:57:31.601 Enabled for: Advanced Features 2. | 2022-09-03 18:57:31.601 Enabled for: Sierra Chart Historical Data Service. | 2022-09-03 18:57:31.601 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-03 18:57:31.601 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-03 18:57:31.601 Enabled for exchange2: fairx_exchange.data | 2022-09-03 18:57:31.601 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-03 18:57:31.601 Current selected Data/Trading service: SC Data - All Services | 2022-09-03 18:57:31.601 Custom symbol settings values: enabled | 2022-09-03 18:57:31.601 Chart Update Interval: 500 | 2022-09-03 18:57:31.601 Intraday Data Storage Time Unit: 1 | 2022-09-03 18:57:31.601 Time Zone: +00:00:00 (UTC+00) | 2022-09-03 18:57:31.601 2022-09-03 18:57:31 Local computer time in UTC | 2022-09-03 18:57:31.601 2022-09-03 18:57:31 Local computer time in SC Time Zone | 2022-09-03 18:57:31.601 2022-09-03 18:57:14 Server time in UTC | 2022-09-03 18:57:31.601 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-03 18:57:31.601 Program path: C:\SierraChart\ | 2022-09-03 18:57:31.601 Data Files path: C:\SierraChart\Data\ | 2022-09-03 18:57:31.601 OS Version Number: 10.0 | 2022-09-03 18:57:31.601 Locale Setting: C | 2022-09-03 18:57:31.601 DLLs: UserContributedStudies_64.dll | 2022-09-03 18:57:31.601 Allowed protected custom studies: | 2022-09-03 18:57:31.601 AUDCAD #1 | Reloading chart. | 2022-09-03 18:57:39.589 AUDCAD #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-09-03 18:57:39.589 Using Bid/Ask average for last trade price for AUDCAD | 2022-09-03 18:57:40.081 Using symbol data fast lookup vector | 2022-09-03 18:57:40.082 SC DTC Data with Market Depth | Starting real-time market data updates for: AUDCAD. ID: 1 Service code: fxcm | 2022-09-03 18:57:40.082 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-09-03 18:57:40.082 SC DTC Data with Market Depth | Requesting security definition data for: AUDCAD. ID: 1 | 2022-09-03 18:57:40.082 Starting DelayedDownloadMonitoringTimer | 2022-09-03 18:57:40.082 Starting HDTimeoutTimer | 2022-09-03 18:57:40.082 Added historical Intraday data request for AUDCAD to the queue. | 2022-09-03 18:57:40.082 Intraday data recording state for symbol AUDCAD is set to download 'Pending'. | 2022-09-03 18:57:40.082 Triggering next historical data download in queue. | 2022-09-03 18:57:40.082 DTC Client socket (1) | Creating socket. | 2022-09-03 18:57:40.082 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-03 18:57:40.082 DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2022-09-03 18:57:40.082 Delaying start of download for AUDCAD | 2022-09-03 18:57:40.084 SC DTC Data with Market Depth | Network connection to server complete. | 2022-09-03 18:57:40.237 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-09-03 18:57:40.237 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-03 18:57:40.237 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-09-03 18:57:40.412 SC DTC Data with Market Depth | Sending logon request message. | 2022-09-03 18:57:40.412 Requesting market depth updates for: AUDCAD if supported. | 2022-09-03 18:57:40.941 Separate subscription for market depth updates not supported. AUDCAD | 2022-09-03 18:57:40.941 SC DTC Data with Market Depth | Received logon response. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Successfully connected. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Trading is not supported. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: AUDCAD. Market Depth data restarted. | 2022-09-03 18:57:41.194 SC DTC Data with Market Depth | Received security definition for symbol AUDCAD | 2022-09-03 18:57:41.447 HD Request # 1 | Downloading Intraday chart data for AUDCAD to the file AUDCAD.scid. Service: fxcm | 2022-09-03 18:57:46.083 HD Request # 1 | Download start date-time: 2022-09-02 20:59:01.000000. File last date-time: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:46.083 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2022-09-03 18:57:46.083 Socket (2) | Creating socket. | 2022-09-03 18:57:46.083 Socket (2) | New receive buffer size: 5242880 | 2022-09-03 18:57:46.083 Socket (2) | Connecting to IP: 204.15.197.14. | 2022-09-03 18:57:46.083 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-09-03 18:57:46.415 HD Request # 1 | Sending historical data logon request message. | 2022-09-03 18:57:46.415 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-09-02 20:59:01. Record interval: 1. Symbol: AUDCAD | 2022-09-03 18:57:47.093 HD Request # 1 | Decompressing data. | 2022-09-03 18:57:47.252 HD Request # 1 | Receiving Intraday data for AUDCAD starting at 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.252 Socket (2) | CloseSocket call. | 2022-09-03 18:57:47.253 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-03 18:57:47.253 Historical data download thread signaled to stop. | 2022-09-03 18:57:47.253 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.253 HD Request # 1 | Received 1 Intraday data record from 2022-09-02 20:59:01.085000 to 2022-09-02 20:59:01.085000 (0.0 seconds) and wrote 1 record for AUDCAD | 2022-09-03 18:57:47.253 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-09-02 20:59:01.085000 | 2022-09-03 18:57:47.257 HD Request # 1 | Completion time: 1s | 2022-09-03 18:57:47.257 HD Request # 1 | Intraday data download complete for AUDCAD. Unique request ID: 1 | 2022-09-03 18:57:47.257 Removing historical data download ID 1. | 2022-09-03 18:57:47.257 Real-time Intraday chart data file updates started for AUDCAD | 2022-09-03 18:57:47.257 Opened cached Intraday file: C:\SierraChart\Data\AUDCAD.scid. Thread ID: 15292 | 2022-09-03 18:57:47.257 Intraday chart data file opened for AUDCAD | 2022-09-03 18:57:47.257 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-09-03 18:57:47.257 Triggering next historical data download in queue. | 2022-09-03 18:57:47.257 No download requests in the queue to start downloads for. | 2022-09-03 18:57:47.257 Socket (2) | Socket gracefully closed by remote side. | 2022-09-03 18:57:47.409 Socket (2) | Closed. | 2022-09-03 18:57:47.409 I have added the photo of the broken DOM as an attachment. I am using an older version in order to open an older chartbook. I am having the same problem on the newer version. I will definitely subscribe for data later on but I have to fix this first. Thanks in advance |
 sierraDOM.jpg / V - Attached On 2022-09-03 18:59:45 UTC - Size: 362.8 KB - 116 views Attachment Deleted. |