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Date/Time: Mon, 17 Mar 2025 02:32:05 +0000



The software is not working for me, what should I do?

View Count: 350

[2022-09-01 19:53:01]
Yossef Haim Ben Eliyahu - Posts: 1
DTC Protocol Server feature not enabled for Sierra Chart account. | 2022-09-01 18:27:49.319 *
Reading Internal Order ID file. | 2022-09-01 18:27:49.319
Reading Trade Orders file. | 2022-09-01 18:27:49.386
Reading Trade Positions file. | 2022-09-01 18:27:49.386
Reading Trade Account Data files. | 2022-09-01 18:27:49.386
Software version: 2431 64-bit | 2022-09-01 18:27:49.401
Primary Thread ID: 5492 | 2022-09-01 18:27:49.401
Usage end date: 2022-09-15 | 2022-09-01 18:27:49.401
Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2022-09-01 18:27:49.401
To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2022-09-01 18:27:49.401 *
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-01 18:27:49.401
Current selected Data/Trading service: SC Data - All Services | 2022-09-01 18:27:49.401
Custom symbol settings values: enabled | 2022-09-01 18:27:49.401
Chart Update Interval: 500 | 2022-09-01 18:27:49.401
Intraday Data Storage Time Unit: 1 | 2022-09-01 18:27:49.401
Time Zone: +00:00:00 (UTC+00) | 2022-09-01 18:27:49.401
2022-09-01 18:27:49 Local computer time in UTC | 2022-09-01 18:27:49.401
2022-09-01 18:27:49 Local computer time in SC Time Zone | 2022-09-01 18:27:49.401
2022-09-01 18:27:49 Server time in UTC | 2022-09-01 18:27:49.401
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-01 18:27:49.401
Program path: C:\SierraChart\ | 2022-09-01 18:27:49.401
Data Files path: C:\SierraChart\Data\ | 2022-09-01 18:27:49.401
OS Version Number: 10.0 | 2022-09-01 18:27:49.402
Locale Setting: C | 2022-09-01 18:27:49.402
DLLs: UserContributedStudies_64.dll | 2022-09-01 18:27:49.402
Allowed protected custom studies: | 2022-09-01 18:27:49.402
Crash reporter started: true | 2022-09-01 18:27:49.402

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-09-01 18:27:49.416
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-01 18:27:49.436
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-01 18:27:49.452
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-01 18:27:49.452
Received 5 login tokens. | 2022-09-01 18:27:50.207
Symbol settings MD5 received. Request ID: 1. | 2022-09-01 18:27:51.580
Symbol settings are up-to-date for scdataallservices. | 2022-09-01 18:27:51.580
Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-09-01 18:27:53.955
XAUUSD 1 Min #1 | Reloading chart. | 2022-09-01 18:27:53.986
XAUUSD Daily #2 | Reloading chart. | 2022-09-01 18:27:54.002
US30 1 Min #3 | Reloading chart. | 2022-09-01 18:27:54.018
USOil 1 Min #4 | Reloading chart. | 2022-09-01 18:27:54.033
ESU22-CME 1 Min #5 | Reloading chart. | 2022-09-01 18:27:54.056
SPX500 Daily #6 | Reloading chart. | 2022-09-01 18:27:54.065
EURUSD Daily #7 | Reloading chart. | 2022-09-01 18:27:54.074
EURUSD 5 Min #8 | Reloading chart. | 2022-09-01 18:27:54.081
ESU22-CME #9 | Reloading chart. | 2022-09-01 18:27:54.088
ESU22-CME 1 Min #10 | Reloading chart. | 2022-09-01 18:27:54.263
AAPL-NQTV 5 Min #11 | Reloading chart. | 2022-09-01 18:27:54.271
XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid | 2022-09-01 18:27:54.320
XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2022-09-01 18:27:54.321
US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2022-09-01 18:27:54.323
USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2022-09-01 18:27:54.324
ESU22-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.326
SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2022-09-01 18:27:54.329
EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2022-09-01 18:27:54.331
ESU22-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.333
ESU22-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU22-CME.scid | 2022-09-01 18:27:54.339
AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2022-09-01 18:27:54.341
Starting DelayedDownloadMonitoringTimer | 2022-09-01 18:27:54.504
Starting HDTimeoutTimer | 2022-09-01 18:27:54.504
Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. | 2022-09-01 18:27:54.504
Historical data download ID 1 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.505
Using Bid/Ask average for last trade price for XAUUSD | 2022-09-01 18:27:54.505
Using symbol data fast lookup vector | 2022-09-01 18:27:54.505
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.506 *
Starting DelayedDownloadMonitoringTimer | 2022-09-01 18:27:54.506
Starting HDTimeoutTimer | 2022-09-01 18:27:54.507
Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. | 2022-09-01 18:27:54.507
Historical data download ID 2 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.507
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.519 *
Using Bid/Ask average for last trade price for US30 | 2022-09-01 18:27:54.519
Historical data service client indicated that downloads are not enabled. Symbol: US30. Data Type: Intraday data. | 2022-09-01 18:27:54.520
Historical data download ID 3 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.520
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.550 *
Using Bid/Ask average for last trade price for USOil | 2022-09-01 18:27:54.550
Historical data service client indicated that downloads are not enabled. Symbol: USOil. Data Type: Intraday data. | 2022-09-01 18:27:54.551
Historical data download ID 4 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.551
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.582 *
Using Bid/Ask average for last trade price for EURUSD | 2022-09-01 18:27:54.582
Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. | 2022-09-01 18:27:54.582
Historical data download ID 5 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.582
Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Daily data. | 2022-09-01 18:27:54.584
Historical data download ID 6 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.584
Historical data service client indicated that downloads are not enabled. Symbol: SPX500. Data Type: Daily data. | 2022-09-01 18:27:54.596
Historical data download ID 7 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.596
Using Bid/Ask average for last trade price for SPX500 | 2022-09-01 18:27:54.597
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.601 *
Historical data service client indicated that downloads are not enabled. Symbol: ESU22-CME. Data Type: Intraday data. | 2022-09-01 18:27:54.602
Historical data download ID 8 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.602
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.612 *
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.783 *
Historical data service client indicated that downloads are not enabled. Symbol: AAPL-NQTV. Data Type: Intraday data. | 2022-09-01 18:27:54.784
Historical data download ID 9 not found when removing ID from outstanding request set. | 2022-09-01 18:27:54.784
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:54.786 *
XAUUSD Daily #2 | Reloading chart. | 2022-09-01 18:27:55.020
XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2022-09-01 18:27:55.034
EURUSD Daily #7 | Reloading chart. | 2022-09-01 18:27:55.083
SPX500 Daily #6 | Reloading chart. | 2022-09-01 18:27:55.102
SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2022-09-01 18:27:55.120
Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-01 18:27:56.313 *
[2022-09-01 20:47:47]
Sierra_Chart Engineering - Posts: 18801
Your account has been activated and the usage time extended if necessary.

If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu.

After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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